Strange problem with ADE

DianNC · 09-07-2011, 04:02 PM

I returned some library books through ADE which usually removes them from my 'eBookshelf' immediately. Lately, however, the titles are remaining and some titles that I removed several days ago are showing back up as still checked out!

I attempted to redownload the suspect titles so that I could remove them again, but ADE gives me an error message saying the borrowed books have already been returned.

Anyone else ever experience this or a similar problem?

toomanybooks · 09-07-2011, 04:06 PM

The same thing happened to me yesterday.

DianNC · 09-07-2011, 04:25 PM

Ah, thanks. Was hoping it was just a temporary glitch and not something I did lol.

toomanybooks · 09-08-2011, 04:20 PM

If you call the Overdrive tech people they will return the ebooks to the library on their end.

DianNC · 09-08-2011, 07:42 PM

Thanks. I called the library to get the phone number for Overdrive tech and they had no idea lol. They also didn't know why the error occurred or what to do to fix it. I left my email address so they can get back to me if they figure it out. Very strange, but at least the error messages for ADE finally went away.

toomanybooks · 09-08-2011, 11:53 PM

Phone: (216) 573-6886
Fax: (216) 573-6888

call the phone number and ask for tech support

DianNC · 09-08-2011, 11:59 PM

Thank you so much for the numbers. I'll keep them handy as I'm fairly sure I'll probably need them again one day.

toomanybooks · 09-09-2011, 12:08 AM

I forgot to add just press 0 when the voice message starts and you will go straigjt to a human operator during business hours.

DianNC · 09-09-2011, 03:55 PM

Thanks, again. I called this morning and followed your lead. Got the problem fixed in under a minute.

The tech guy said we could also do this via email...just send the problem to support@overdrive.com and they'd take care of it.

He was familiar with this particular glitch and the day it occurred.

09-07-2011, 04:02 PM	#1
DianNC Banned Posts: 1,431 Karma: 5222495 Join Date: Jun 2011 Device: Nook Color, Entourage Pocket Edge, iPod Touch 5th Gen	Strange problem with ADE I returned some library books through ADE which usually removes them from my 'eBookshelf' immediately. Lately, however, the titles are remaining and some titles that I removed several days ago are showing back up as still checked out! I attempted to redownload the suspect titles so that I could remove them again, but ADE gives me an error message saying the borrowed books have already been returned. Anyone else ever experience this or a similar problem?

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09-07-2011, 04:06 PM	#2
toomanybooks Addict Posts: 302 Karma: 1039424 Join Date: Apr 2009 Device: Ipad, Ipod Touch, KIndle Fire	The same thing happened to me yesterday.

09-07-2011, 04:25 PM	#3
DianNC Banned Posts: 1,431 Karma: 5222495 Join Date: Jun 2011 Device: Nook Color, Entourage Pocket Edge, iPod Touch 5th Gen	Ah, thanks. Was hoping it was just a temporary glitch and not something I did lol.

09-08-2011, 04:20 PM	#4
toomanybooks Addict Posts: 302 Karma: 1039424 Join Date: Apr 2009 Device: Ipad, Ipod Touch, KIndle Fire	If you call the Overdrive tech people they will return the ebooks to the library on their end.

09-08-2011, 07:42 PM	#5
DianNC Banned Posts: 1,431 Karma: 5222495 Join Date: Jun 2011 Device: Nook Color, Entourage Pocket Edge, iPod Touch 5th Gen	Thanks. I called the library to get the phone number for Overdrive tech and they had no idea lol. They also didn't know why the error occurred or what to do to fix it. I left my email address so they can get back to me if they figure it out. Very strange, but at least the error messages for ADE finally went away.

09-08-2011, 11:53 PM	#6
toomanybooks Addict Posts: 302 Karma: 1039424 Join Date: Apr 2009 Device: Ipad, Ipod Touch, KIndle Fire	Phone: (216) 573-6886 Fax: (216) 573-6888 call the phone number and ask for tech support

09-08-2011, 11:59 PM	#7
DianNC Banned Posts: 1,431 Karma: 5222495 Join Date: Jun 2011 Device: Nook Color, Entourage Pocket Edge, iPod Touch 5th Gen	Thank you so much for the numbers. I'll keep them handy as I'm fairly sure I'll probably need them again one day.

09-09-2011, 12:08 AM	#8
toomanybooks Addict Posts: 302 Karma: 1039424 Join Date: Apr 2009 Device: Ipad, Ipod Touch, KIndle Fire	I forgot to add just press 0 when the voice message starts and you will go straigjt to a human operator during business hours.

09-09-2011, 03:55 PM	#9
DianNC Banned Posts: 1,431 Karma: 5222495 Join Date: Jun 2011 Device: Nook Color, Entourage Pocket Edge, iPod Touch 5th Gen	Thanks, again. I called this morning and followed your lead. Got the problem fixed in under a minute. The tech guy said we could also do this via email...just send the problem to support@overdrive.com and they'd take care of it. He was familiar with this particular glitch and the day it occurred.

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