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Old 05-06-2020, 07:51 AM   #16
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to add a non-bug report
checked that the app had auto updated... then
with 5.4.4.7 i did a connect, download a book, disconnect, read, & book opened ok In Moon reader. But I am not storing books on SD card, they are downloading to internal memory

I think a common factor is that all the other reporters are using SD card ?

I'd rather quit while I am ahead though & not try to duplicate that.
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Old 05-06-2020, 09:11 AM   #17
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Quote:
Originally Posted by stumped View Post
to add a non-bug report
checked that the app had auto updated... then
with 5.4.4.7 i did a connect, download a book, disconnect, read, & book opened ok In Moon reader. But I am not storing books on SD card, they are downloading to internal memory

I think a common factor is that all the other reporters are using SD card ?

I'd rather quit while I am ahead though & not try to duplicate that.
I can confirm that in my case, my test library is on an SD card, on a Galaxy Tab S3, using Android 9 (and no book will open). Transferring to the internal memory allows the test file to open correctly, but prevents me from uploading my actual library, due to obvious space constraint.
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Old 05-06-2020, 01:58 PM   #18
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I think it's on my SD card. For space reasons. I can't find the check box for SD card storage...the 'store by file format' list says they're all in /storage/number-number. I don't want to mess that up. Will spend some more time looking after work.
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Old 05-06-2020, 02:48 PM   #19
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Hey All,

Just a quick update.

Confirmed the issue stems from SD card storage using Samsung devices.

We have been able to reproduce and are working towards the solution round the clock.

We apologize for the interruption to your service of the app and will get a fix out ASAP.

Thanks for all your discussion and feedback which has helped us identify the issue, will follow back up when I have a quality update.

Thanks,
Alex
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Old 05-06-2020, 02:51 PM   #20
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Good to know.
So there must be some difference between stock android and the Samsung implementation that is causing this?
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Old 05-06-2020, 04:16 PM   #21
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Thanks for giving us an update that you are working on a fix for this issue.

I'm just another Samsung user with my CC library on a SD card on a really old tablet that is experiencing the same crashing.

GurleyGirl
(Who is now looking online for a new tablet with loads of internal memory storage...Samsung Tab S6 or Microsoft Surface Pro...???)
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Old 05-06-2020, 04:29 PM   #22
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Quote:
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Good to know.
So there must be some difference between stock android and the Samsung implementation that is causing this?
Not sure yet. Being curious, I updated CC on my S2 & CC "kinda" works as the book details page appears with the 'delete' 'read' at the top like usual. Touching 'read', a popup says that CC keeps stopping. The S2 is running LOS 17.1 (android 10), CC is 5.4.4.7.

Same thing happens on the Tab S5e but it is running Samsung android 9 but CC got updated to only 5.4.4.6.

edit: the CC library is on the SD card.

Checking with Likebook Mars where it worked as usual, BUT when I did the "update", CC got updated to 5.4.3.3 (391) which was the working versions working for the S2 & S5e.

Last edited by crane3; 05-06-2020 at 04:31 PM. Reason: add info
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Old 05-07-2020, 04:03 AM   #23
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5.4.4.7 - still asks me to log in to OneDrive every time, and images are still missing.

Google Pixel 4 XL, Android 10
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Old 05-07-2020, 02:17 PM   #24
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I tested a new version this morning that was working with SD card.

Submitted for Google Play Store to review.

Thank you for your patience, will update when we release to production.
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Old 05-08-2020, 03:58 PM   #25
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Thank you for working so hard to fix this problem.
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Old 05-08-2020, 04:21 PM   #26
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I tested a new version this morning that was working with SD card.

Submitted for Google Play Store to review.

Thank you for your patience, will update when we release to production.
I am unable to open any book my reader of choice is coolreader it gives an error cant open file.
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Old 05-08-2020, 06:42 PM   #27
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I am unable to open any book my reader of choice is coolreader it gives an error cant open file.
Are you on version 5.4.4.8?
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Old 05-08-2020, 06:59 PM   #28
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Are you on version 5.4.4.8?
yes I am
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Old 05-08-2020, 07:14 PM   #29
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yes I am
Can you please send a debug log to us?

Also if you'd like to discuss in further detail, please email ccfeedback@goldtreeway.com.

Alex
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Old 05-09-2020, 02:06 AM   #30
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With Version 5.4.4.8 (399) in Box i get the message, that the Calibre database has errors, or isnt available.
When I try to download the library, I get a 6.5 Gb zip file and when I unzip it, it works in Calibre.

Last edited by ottischwenk; 05-09-2020 at 07:10 AM.
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