PRS-T1 Buying from Sony vs "local" store?

Murre · 01-26-2012, 05:55 PM

So, I want the white one.
One of the best internet stores here in Sweden have it in black, it's a little cheaper than the Sony store (just a bit) and they have quite good service so if there is any problem I'm confident they will help me.
Can the same be said about Sony?
If you get a problem with your reader, such as bad response from the touch or something similar, will they help you?

It's not worth risking service for color, so what's your take?

Pomtroll · 01-26-2012, 06:23 PM

If your local store will exchange your reader (if it should be defective) then it may be worth going through them. Our Best Buy has a 30 day exchange policy, no questions. After that if it is defective they may do it depending what the problem is. And if your store has employes that are knowledgeable about e-readers, definitely go through your local store.

I never had problems with Sony, but many do. Plus if you have to return it to them, you will have to box it up & send it out. And I have found most Sony Support people know less about the readers than the people here at mobile read.

Now all this is my opinion. Others may suggest otherwise. I never had any trouble with my PRS 350, but did with the T1 when it first came out. Have had no trouble with the new T1 I have since the firmware update.

Shopaholic · 01-26-2012, 07:56 PM

Call the Sony store in Sweden and ask them their return policy - ask them about timeframes for exchange, refund, return and their policy on the warranty, how long the warranty is, what it covers etc. Ask too what happens if you have issues with the reader after the return period is over. I found that the Sony store in Canada will only send it out for repairs. No exchange or refund. Do the same for the other store you're thinking about buying from. Then decide which works best for you & go from there.

Good luck!!

spindlegirl · 01-26-2012, 08:03 PM

I bought mine in person despite all the pre-Christmas on line sales going on because I lived near enough to the store and their policy was they would refund me fully if I needed to return it by 30 days. To me it was worth the extra little bit I paid. It too, was on sale from its regular price, and I also got to play with it out of the box since the demo was broken.

Murre · 01-27-2012, 02:18 AM

Quote:

Originally Posted by Shopaholic

Call the Sony store in Sweden and ask them their return policy - ask them about timeframes for exchange, refund, return and their policy on the warranty, how long the warranty is, what it covers etc. Ask too what happens if you have issues with the reader after the return period is over. I found that the Sony store in Canada will only send it out for repairs. No exchange or refund. Do the same for the other store you're thinking about buying from. Then decide which works best for you & go from there.

Good luck!!

Great advice

In both cases I would have to SEND it since the other shop is also online.
Browsing through this forum I've noticed some people having problem wit the Sony support but of course it can differ depending on where you live.

carpetmojo · 01-27-2012, 03:24 AM

Quote:

Originally Posted by Murre

Great advice

In both cases I would have to SEND it since the other shop is also online.
Browsing through this forum I've noticed some people having problem wit the Sony support but of course it can differ depending on where you live.

Always get from retailer, local preferably - or on-line from somewhere you know has a good returns/warranty record - never from the big corporation.

Your odds are much better !

pietro · 01-27-2012, 03:50 AM

I got mine from Sony Store UK, they even have educational discounts. I got it in one day, even before the sms notice it was shipped.

cybmole · 01-27-2012, 08:18 AM

Quote:

Originally Posted by pietro

I got mine from Sony Store UK, they even have educational discounts. I got it in one day, even before the sms notice it was shipped.

UK educational discount for e-readers??? - link please

all that I (+google) can find is 10% off Vaio laptops.

pietro · 01-27-2012, 08:24 AM

I paid 119 for the white listed for 129 - if I am not wrong - but I did not check as I just went straight to the edu store...

https://shop.sony.co.uk/shop/b2c/edu...shop=SST_GB_EN

cybmole · 01-27-2012, 11:48 AM

thanks - I never progressed beyond that edu store front page, as the store appeared to be only for laptops

Murre · 01-27-2012, 08:10 PM

Can't find educational discounts here in Sweden :/
Well well

jojoba · 01-28-2012, 04:30 PM

My own experience with Sony's customer service is abysmal, so if I were to choose again I would have bought it from a physical shop rather than their online shop.

Bookworm_Girl · 01-28-2012, 05:10 PM

I have bought Sony ereaders from their Sony Style store at my mall, from their online store and from local stores like Target. I have found it really doesn't make a difference. My advice is to buy from a store that you know offers exchanges or refunds without hassle.

Murre · 01-30-2012, 08:31 AM

Quote:

Originally Posted by Bookworm_Girl

I have bought Sony ereaders from their Sony Style store at my mall, from their online store and from local stores like Target. I have found it really doesn't make a difference. My advice is to buy from a store that you know offers exchanges or refunds without hassle.

Do you know how the online Sony store is in this regard?

Bookworm_Girl · 01-30-2012, 02:27 PM

All I can say is that I have bought 8 Sony ereaders over the years for myself and as gifts and never needed to exchange or return one. I think the purchases are something like 1 @ Borders, 2 @ Target, 1 @ Wal-Mart, 2 @ Sony online, 1 @ Sony store in my mall, and 1 @ Best Buy. I have seen others post recently that they were able to exchange and return their readers through the Sony help desk with no problems.

01-26-2012, 05:55 PM	#1
Murre Connoisseur Posts: 55 Karma: 37030 Join Date: Feb 2011 Device: Kobo Libra H2O	Buying from Sony vs "local" store? So, I want the white one. One of the best internet stores here in Sweden have it in black, it's a little cheaper than the Sony store (just a bit) and they have quite good service so if there is any problem I'm confident they will help me. Can the same be said about Sony? If you get a problem with your reader, such as bad response from the touch or something similar, will they help you? It's not worth risking service for color, so what's your take?

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01-26-2012, 06:23 PM	#2
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	If your local store will exchange your reader (if it should be defective) then it may be worth going through them. Our Best Buy has a 30 day exchange policy, no questions. After that if it is defective they may do it depending what the problem is. And if your store has employes that are knowledgeable about e-readers, definitely go through your local store. I never had problems with Sony, but many do. Plus if you have to return it to them, you will have to box it up & send it out. And I have found most Sony Support people know less about the readers than the people here at mobile read. Now all this is my opinion. Others may suggest otherwise. I never had any trouble with my PRS 350, but did with the T1 when it first came out. Have had no trouble with the new T1 I have since the firmware update.

01-26-2012, 07:56 PM	#3
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Call the Sony store in Sweden and ask them their return policy - ask them about timeframes for exchange, refund, return and their policy on the warranty, how long the warranty is, what it covers etc. Ask too what happens if you have issues with the reader after the return period is over. I found that the Sony store in Canada will only send it out for repairs. No exchange or refund. Do the same for the other store you're thinking about buying from. Then decide which works best for you & go from there. Good luck!!

01-26-2012, 08:03 PM	#4
spindlegirl Wizard Posts: 1,594 Karma: 21245891 Join Date: Apr 2011 Location: Canada Device: Kobo Libra h20, Paperwhite 2017, Phone & Tablet w Moonreader	I bought mine in person despite all the pre-Christmas on line sales going on because I lived near enough to the store and their policy was they would refund me fully if I needed to return it by 30 days. To me it was worth the extra little bit I paid. It too, was on sale from its regular price, and I also got to play with it out of the box since the demo was broken.

01-27-2012, 03:50 AM	#7
pietro Enthusiast Posts: 39 Karma: 10 Join Date: Feb 2011 Location: UK Device: prs-t1, kobo auraHD	I got mine from Sony Store UK, they even have educational discounts. I got it in one day, even before the sms notice it was shipped.

01-27-2012, 08:24 AM	#9
pietro Enthusiast Posts: 39 Karma: 10 Join Date: Feb 2011 Location: UK Device: prs-t1, kobo auraHD	I paid 119 for the white listed for 129 - if I am not wrong - but I did not check as I just went straight to the edu store... https://shop.sony.co.uk/shop/b2c/edu...shop=SST_GB_EN

01-27-2012, 11:48 AM	#10
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	thanks - I never progressed beyond that edu store front page, as the store appeared to be only for laptops

01-27-2012, 08:10 PM	#11
Murre Connoisseur Posts: 55 Karma: 37030 Join Date: Feb 2011 Device: Kobo Libra H2O	Can't find educational discounts here in Sweden :/ Well well

01-28-2012, 04:30 PM	#12
jojoba Addict Posts: 277 Karma: 1039638 Join Date: Nov 2011 Location: Europe Device: Kindle Paperwhite, iPad 3gen, Cybook Odyssey FL HD	My own experience with Sony's customer service is abysmal, so if I were to choose again I would have bought it from a physical shop rather than their online shop.

01-28-2012, 05:10 PM	#13
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	I have bought Sony ereaders from their Sony Style store at my mall, from their online store and from local stores like Target. I have found it really doesn't make a difference. My advice is to buy from a store that you know offers exchanges or refunds without hassle.

01-30-2012, 02:27 PM	#15
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	All I can say is that I have bought 8 Sony ereaders over the years for myself and as gifts and never needed to exchange or return one. I think the purchases are something like 1 @ Borders, 2 @ Target, 1 @ Wal-Mart, 2 @ Sony online, 1 @ Sony store in my mall, and 1 @ Best Buy. I have seen others post recently that they were able to exchange and return their readers through the Sony help desk with no problems.

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