Kobo Clara HD stuck on loading screen

n8thegr8 · 10-13-2019, 12:07 AM

I attempted to sync my Kobo Clara HD to load some new library books on when I noticed the whole thing had frozen. I attempted to power it off and on but when the screen came back it was a black screen with a white loading symbol (two arrows in a circle) and three white dots underneath. It has been stuck like this for about 5 hours.

I tried without success:

- holding power for different lengths of time based on forum suggestions
- plugging it in for a few hours
- connecting it to the computer

There only seems to be the one button on the Clara HD. Apparently the little pin hole on the power button is for the LED only.

I can't seem to find anyone else on the Internet with this problem, or else I don't know quite what to call this.

DNSB · 10-13-2019, 01:06 AM

I take it you are wanting to try the manual factory reset procedure? Did the LED do anything while you trying to trigger a reset?

Charge your ereader for a couple of hours -- you can leave it plugged in after the charging time.
Press and hold the power button for 15-20 seconds to force your Clara HD to power off.
If you unplugged your ereader in step 1, plug your Clara HD into a power source (your computer or an USB charger)
Press and hold the power button for up to 30 seconds.
Once you see the restoring screen, you can release the power button.

n8thegr8 · 10-13-2019, 02:13 AM

The LED does not appear to do anything when I press the button. Thanks for the suggestions but nothing I do changes the “restore” screen or whatever it is called. No amount of pressing the power button turns it off.

Another thing I’ve tried since I posted is that I did pop open the Kobo and plug the memory card into my computer (Windows) and it said it was unreadable. I put it back in the kobo without modifying anything on the memory card but I wonder if this means that my memory card is corrupted. I’ve requested a Clara HD sd card image in another thread that I think I might try.

davidfor · 10-13-2019, 02:44 AM

Quote:

Originally Posted by n8thegr8

The LED does not appear to do anything when I press the button. Thanks for the suggestions but nothing I do changes the “restore” screen or whatever it is called. No amount of pressing the power button turns it off.

Firstly, holding power button down for 15-20 seconds will force the device to turn off. It does not do a clean shutdown, so the screen will not change. The only change you will see is that if the screen light is on, it will turn off.

Secondly, the hole in the power button is just to allow the power LED to be seen. It isn't a reset button.

Did you follow @DNSB's instructions completely? All of the steps are important. If you don't do them all properly, it won't work.

Quote:

Another thing I’ve tried since I posted is that I did pop open the Kobo and plug the memory card into my computer (Windows) and it said it was unreadable.

The SD card has multiple partitions. Windows doesn't handle this properly and will always state it has problem and offer to reformat it. DO NOT do that.

Quote:

I put it back in the kobo without modifying anything on the memory card but I wonder if this means that my memory card is corrupted. I’ve requested a Clara HD sd card image in another thread that I think I might try.

I have sent you a PM with the link to the image.

n8thegr8 · 10-13-2019, 03:47 AM

I tried the manual reset steps with no luck.

Thankfully the fresh image you provided did the trick. After popping it back in the Kobo it restarted just fine. Just going through the first time set up again. Thanks!

cvfe13 · 03-19-2021, 03:28 PM

Hello
I have the same problem with my Kobo Clara.
Reset procedure done many times, but it doesn't help
Device is stuck, white screen on boot ....
Can you help me ?
thank you.

davidfor · 03-19-2021, 09:31 PM

PM sent in response to the other post.

raygj · 03-20-2021, 03:22 AM

Quote:

Originally Posted by cvfe13

Hello
I have the same problem with my Kobo Clara.
Reset procedure done many times, but it doesn't help
Device is stuck, white screen on boot ....
Can you help me ?
thank you.

i had a similar problem
i powered down the clara.
opened up the case and removed the sd card.
i inserted the SD card into my win10 desktop using a micro SD to usb ver.3 plug adapter.
when win10 asked to format SD i answered "NO"
DO NOT touch the 'rootfs' or 'ntxrecovery' partitions on the SD card.
you must only right-click on 'KOBOeReader' partition and select properties.
left-click on the"Tools" tab.
in the error checking section left click on the 'Check' button.
left-click on 'Scan Drive" to check for file system errors.
if errors present follow the displayed system prompts to repair filesystem.
this process can take a long time so be patient.
after file system successfully corrected then unmount/eject SD card.
replace SD card in KOBO and power up ereader.
It should now fully bootup now.
NOTE If there are any file system errors on 'KOBOeReader' partition the KOBO will freeze during early bootup.

stone51 · 01-10-2022, 08:21 AM

Quote:

Originally Posted by davidfor

PM sent in response to the other post.

Hello, resetting Clara HD went wrong. Screen frozen and no action possible with the power button. I think that the SD card is responsible. Any idea ? Thx

koboy · 01-10-2022, 02:25 PM

Quote:

Originally Posted by stone51

Hello, resetting Clara HD went wrong. Screen frozen and no action possible with the power button. I think that the SD card is responsible. Any idea ? Thx

ask here for the image https://www.mobileread.com/forums/sh...d.php?t=309881

best wishes koboy

davidfor · 01-10-2022, 07:07 PM

Quote:

Originally Posted by stone51

Hello, resetting Clara HD went wrong. Screen frozen and no action possible with the power button. I think that the SD card is responsible. Any idea ? Thx

Nothing happens when the power button is pressed? The screen doesn't change? Does the power LED light come on? Have you charged the device since this started? Does anything happen when you plug it in?

If it is not starting at all, then an image won't help. The photo shows the normal starting point for a new device. If the power LED is coming on when you press the power button, but it isn't going further, you should to do a factory reset using https://help.kobo.com/hc/en-us/artic...or-Kobo-Elipsa.

stone51 · 01-17-2022, 02:40 PM

Quote:

Originally Posted by koboy

ask here for the image https://www.mobileread.com/forums/sh...d.php?t=309881

best wishes koboy

Done. Thx.

stone51 · 01-17-2022, 02:42 PM

I followed the procedure but the power button has no action. It blinks one time and that's all. That's the reason why I want to try to inject a new software on the sd card.

arthm · 09-07-2022, 05:44 AM

Quote:

Originally Posted by stone51

Hello, resetting Clara HD went wrong. Screen frozen and no action possible with the power button. I think that the SD card is responsible. Any idea ? Thx

Did you succeed too turn if off ? My kobo Clara HD is stuck on this screen too. I don't know what i have to do.

The button does not seem to work anymore.

Thank you

brauneyz · 09-30-2022, 08:38 PM

Hi. My 2 yr. old Kobo Clara is doing the same thing as all the other users here are experiencing. No amt of on/off etc. is doing a thing. Please help this newbie with the solution you are describing. Thank you.

10-13-2019, 12:07 AM	#1
n8thegr8 Junior Member Posts: 5 Karma: 10 Join Date: Oct 2019 Device: Kobo Clara HD	Kobo Clara HD stuck on loading screen I attempted to sync my Kobo Clara HD to load some new library books on when I noticed the whole thing had frozen. I attempted to power it off and on but when the screen came back it was a black screen with a white loading symbol (two arrows in a circle) and three white dots underneath. It has been stuck like this for about 5 hours. I tried without success: - holding power for different lengths of time based on forum suggestions - plugging it in for a few hours - connecting it to the computer There only seems to be the one button on the Clara HD. Apparently the little pin hole on the power button is for the LED only. I can't seem to find anyone else on the Internet with this problem, or else I don't know quite what to call this.

10-13-2019, 01:06 AM	#2
DNSB Bibliophagist Posts: 35,380 Karma: 145435140 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos	I take it you are wanting to try the manual factory reset procedure? Did the LED do anything while you trying to trigger a reset? Charge your ereader for a couple of hours -- you can leave it plugged in after the charging time. Press and hold the power button for 15-20 seconds to force your Clara HD to power off. If you unplugged your ereader in step 1, plug your Clara HD into a power source (your computer or an USB charger) Press and hold the power button for up to 30 seconds. Once you see the restoring screen, you can release the power button.

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10-13-2019, 02:13 AM	#3
n8thegr8 Junior Member Posts: 5 Karma: 10 Join Date: Oct 2019 Device: Kobo Clara HD	The LED does not appear to do anything when I press the button. Thanks for the suggestions but nothing I do changes the “restore” screen or whatever it is called. No amount of pressing the power button turns it off. Another thing I’ve tried since I posted is that I did pop open the Kobo and plug the memory card into my computer (Windows) and it said it was unreadable. I put it back in the kobo without modifying anything on the memory card but I wonder if this means that my memory card is corrupted. I’ve requested a Clara HD sd card image in another thread that I think I might try.

10-13-2019, 03:47 AM	#5
n8thegr8 Junior Member Posts: 5 Karma: 10 Join Date: Oct 2019 Device: Kobo Clara HD	I tried the manual reset steps with no luck. Thankfully the fresh image you provided did the trick. After popping it back in the Kobo it restarted just fine. Just going through the first time set up again. Thanks!

03-19-2021, 03:28 PM	#6
cvfe13 Junior Member Posts: 6 Karma: 10 Join Date: Mar 2021 Device: Kobo Clara	Hello I have the same problem with my Kobo Clara. Reset procedure done many times, but it doesn't help Device is stuck, white screen on boot .... Can you help me ? thank you.

03-19-2021, 09:31 PM	#7
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	PM sent in response to the other post.

01-17-2022, 02:42 PM	#13
stone51 Junior Member Posts: 4 Karma: 10 Join Date: Jan 2022 Device: Kobo Clara HD	I followed the procedure but the power button has no action. It blinks one time and that's all. That's the reason why I want to try to inject a new software on the sd card.

09-30-2022, 08:38 PM	#15
brauneyz Junior Member Posts: 1 Karma: 10 Join Date: Sep 2022 Device: kobo clara	Hi. My 2 yr. old Kobo Clara is doing the same thing as all the other users here are experiencing. No amt of on/off etc. is doing a thing. Please help this newbie with the solution you are describing. Thank you.