Unable to get my All-new Kindle Paperwhite recognized

[ralphjab]

I'm unable to have Calibre recognize my All-new Kindle Paperwhite. Have closed both the reader and Calbre program and reopened both but still can't get the Kindle recognized. Also ran the "Debug device detection" with the following result:

Spoiler:

calibre 3.39.1 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.17763-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.17763')
Python 2.7.15+
Windows: ('10', '10.0.17763', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: Clean Metadata (0, 0, 6)
USB devices on system:
(USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=4),
USBDevice(vendor_id=0x4b8 product_id=0x12a bcd=0x100 devid=usb\vid_04b8&pid_012a&rev_0100 devinst=5),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=6),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1e26&rev0004 devinst=7),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=8),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=9),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=10),
USBDevice(vendor_id=0x46d product_id=0x82c bcd=0x11 devid=usb\vid_046d&pid_082c&rev_0011&mi_00 devinst=11),
USBDevice(vendor_id=0x5e3 product_id=0x732 bcd=0x547 devid=usb\vid_05e3&pid_0732&rev_0547 devinst=12),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000 devinst=13),
USBDevice(vendor_id=0x152d product_id=0x539 bcd=0x2803 devid=usb\vid_152d&pid_0539&rev_2803 devinst=14),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid1e31&rev0004 devinst=15),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000 devinst=16),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\asmediaroot_hub&vid1b21&pid1042&ver01165 401 devinst=17),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000&mi_01 devinst=18),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000&mi_00 devinst=19),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=20),
USBDevice(vendor_id=0x46d product_id=0x82c bcd=0x11 devid=usb\vid_046d&pid_082c&rev_0011&mi_02 devinst=21),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000&mi_01 devinst=22),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000&mi_00 devinst=23),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1e2d&rev0004 devinst=24),
USBDevice(vendor_id=0x46d product_id=0x82c bcd=0x11 devid=usb\vid_046d&pid_082c&rev_0011 devinst=25))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#{eef110ef-7c06-11e8-9c56-3085a9984fd5}#0000000001000000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{eef110f2-7c06-11e8-9c56-3085a9984fd5}#0000000008100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{ddbcf6ad-7d62-11e8-9c57-806e6f6e6963}#0000000008100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{227DB330-91F3-4011-BBA9-030D7F1AC901}': [{'broadcast': u'192.168.1.68', 'netmask': u'255.255.255.255', 'addr': u'192.168.1.68'}], '{68BE78B0-E5F3-11E7-B5B9-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Would appreciate directions on how I can overcome this issue.

[kovidgoyal]

it needs to show up in windows explorer before calibre can detect it. According to that debug log windows is not seeing it at all.