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Old 09-13-2016, 08:58 AM   #1
toprisan
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Device: kobo aura
USB Connection does not always work

I have two Aura's. One works flawlessly. The other one has a problem with its PC connection. I tried different ports, different cables, used USB Deview to uninstall previous drivers, uninstall Kobo software from the PC, i just can't figure what the problem is.
I get The last USB device you connected has malfunctioned...
Error code is 43,
Unknown USB Device (Device Descriptor Request Failed)
Sometimes it works, sometimes it doesn't. More often than not it doesn't(80% of the time).

Any ideas on how to fix this?
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Old 09-13-2016, 09:04 AM   #2
davidfor
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Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Do a factory reset on the non-working device. If that doesn't fix it, take it back as faulty.
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Old 09-13-2016, 10:37 AM   #3
toprisan
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Hello. I did a factory reset, and it works the first time i plug it in.. then, it's the old story. I will return it, i guess.
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Old 09-13-2016, 01:32 PM   #4
dnastase
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Device: NG,NSTG,NST,AuraHD,OnyxT68,Lynx, BoyueT62,NGP,Aura1,Oasis,Mars
Which Aura device exactly do you have ?
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Old 09-16-2016, 08:19 AM   #5
toprisan
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Quote:
Originally Posted by dnastase View Post
Which Aura device exactly do you have ?
Just Kobo Aura. I guess it's the first one.
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Old 09-17-2016, 09:26 PM   #6
Ksquared
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Device: Original Kobo Aura 6", Libra H2O
I would guess the 2nd one - the naming and release order can be a little confusing.
Kobo Aura HD: 17 April 2013
Kobo Aura: 27 August 2013
Kobo Aura H2O: 1 October 2014
Kobo Aura One: 6 September 2016
Kobo Aura (Edition 2): 6 September 2016
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