Clara HD Clara HD and Adobe Digital Editions

gavinjb · 06-08-2018, 01:13 PM

Hi,

I have just tried to transfer my first Library book to my Clara, but when I try and read the book I get the following message

Your eReader is not authorised to open this book

This book is protected by Adobe Digital Rights Management (DRM). ....

I have so far tried the following

1. De-Authorise and re-Authorise ADE on my Kobo
2. Remove Book and Re-download it to my Kobo (using ADE)
3. Sign out of my Kobo account on my Clara and go through the setup again and then transfer the book again.

But none of this has worked anyone with any ideas?

Thanks,

Gavin,

Mrs_Often · 06-08-2018, 01:30 PM

Just to be sure, you mean your device (Clara) when you say "my Kobo", right? And option 1 means you went into Settings->Accounts on the Clara to log into your ADE account from there?

gavinjb · 06-08-2018, 01:34 PM

No on my Clara I have to Authorise ADE from my Desktop, I can goto Settings on my Clara to de-authorise, but it then tells me to use the app on my PC/Mac.

So I just run ADE on Windows click on my Clara and select Authorise

and yes by device I mean Kobo Clara

Mrs_Often · 06-08-2018, 02:15 PM

Ah sorry I see it's changed since I knew anything (and/or I'm misremembering things).

Just a guess, but is your Clara connected to WiFi? It might need to check its authorisation.

gavinjb · 06-08-2018, 04:20 PM

Thanks for the suggestion I did have WiFi Turned off but turning it on made no difference, if I cant figure this out I might give up on ADE and import into Calibre (using apprenticealf) and add to a Collection for Library books as a work around.

DNSB · 06-08-2018, 06:29 PM

Hmmm... one item to try is to connect your Clara HD to your computer and deauthorize it. Once this is done, take a look at the root of the exposed USB storage for a directory called ".adobe-digital-editions". Open the directory and take a look at the contents. You should see a single file called device.xml. If you see another file called activation.xml, delete it (you may have to set Windows to show hidden files to see them while Mac OSX will need to be set to allow you to see hidden directories since Unix based OS use a . at the start of a name to say it is hidden).

Safely disconnect your Clara, reconnect it and authorize it from ADE (assuming you have any authorizations left). If you then disconnect, open Settings and take a look at Accounts to make sure the email address under Adobe matches the one used for your Adobe account under ADE.

If you have exceeded your Adobe activation limit, that is going to involve contacting Adobe customer service.

compurandom · 06-10-2018, 08:19 AM

If this is the same bug I hit, sometimes transferring two books from ADE at once fixes it, and it doesn't reoccur unless you reset to factory settings or something.

the.Mtn.Man · 06-10-2018, 09:04 PM

My wife hated the hoops you have to jump through to get library books on a Kobo to the point that she hasn't touched her Kobo in over 2-years. DRM and artificial scarcity can be a real pain the backside.

retama91 · 06-11-2018, 04:24 AM

I have exactly the same problem as you, gavinjb, with my Glo HD. For me the only way to read the book is to reboot the "kobo" e-reader after the book has been transferred
After the reboot everything seems ok and the book is open normally

06-08-2018, 01:13 PM	#1
gavinjb Connoisseur Posts: 53 Karma: 12028 Join Date: Aug 2010 Device: Kindle	Clara HD and Adobe Digital Editions Hi, I have just tried to transfer my first Library book to my Clara, but when I try and read the book I get the following message Your eReader is not authorised to open this book This book is protected by Adobe Digital Rights Management (DRM). .... I have so far tried the following 1. De-Authorise and re-Authorise ADE on my Kobo 2. Remove Book and Re-download it to my Kobo (using ADE) 3. Sign out of my Kobo account on my Clara and go through the setup again and then transfer the book again. But none of this has worked anyone with any ideas? Thanks, Gavin,

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06-08-2018, 01:30 PM	#2
Mrs_Often Wizard Posts: 1,775 Karma: 2694823 Join Date: Dec 2011 Location: The Netherlands Device: Kobo Touch, Glo, Clara HD	Just to be sure, you mean your device (Clara) when you say "my Kobo", right? And option 1 means you went into Settings->Accounts on the Clara to log into your ADE account from there?

06-08-2018, 01:34 PM	#3
gavinjb Connoisseur Posts: 53 Karma: 12028 Join Date: Aug 2010 Device: Kindle	No on my Clara I have to Authorise ADE from my Desktop, I can goto Settings on my Clara to de-authorise, but it then tells me to use the app on my PC/Mac. So I just run ADE on Windows click on my Clara and select Authorise and yes by device I mean Kobo Clara

06-08-2018, 02:15 PM	#4
Mrs_Often Wizard Posts: 1,775 Karma: 2694823 Join Date: Dec 2011 Location: The Netherlands Device: Kobo Touch, Glo, Clara HD	Ah sorry I see it's changed since I knew anything (and/or I'm misremembering things). Just a guess, but is your Clara connected to WiFi? It might need to check its authorisation.

06-08-2018, 04:20 PM	#5
gavinjb Connoisseur Posts: 53 Karma: 12028 Join Date: Aug 2010 Device: Kindle	Thanks for the suggestion I did have WiFi Turned off but turning it on made no difference, if I cant figure this out I might give up on ADE and import into Calibre (using apprenticealf) and add to a Collection for Library books as a work around.

06-08-2018, 06:29 PM	#6
DNSB Bibliophagist Posts: 35,356 Karma: 145435140 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Hmmm... one item to try is to connect your Clara HD to your computer and deauthorize it. Once this is done, take a look at the root of the exposed USB storage for a directory called ".adobe-digital-editions". Open the directory and take a look at the contents. You should see a single file called device.xml. If you see another file called activation.xml, delete it (you may have to set Windows to show hidden files to see them while Mac OSX will need to be set to allow you to see hidden directories since Unix based OS use a . at the start of a name to say it is hidden). Safely disconnect your Clara, reconnect it and authorize it from ADE (assuming you have any authorizations left). If you then disconnect, open Settings and take a look at Accounts to make sure the email address under Adobe matches the one used for your Adobe account under ADE. If you have exceeded your Adobe activation limit, that is going to involve contacting Adobe customer service.

06-10-2018, 08:19 AM	#7
compurandom Guru Posts: 919 Karma: 417282 Join Date: Jun 2015 Device: kobo aura h2o, kobo forma	If this is the same bug I hit, sometimes transferring two books from ADE at once fixes it, and it doesn't reoccur unless you reset to factory settings or something.

06-10-2018, 09:04 PM	#8
the.Mtn.Man Guru Posts: 711 Karma: 2483502 Join Date: Jul 2011 Device: Kobo Aura	My wife hated the hoops you have to jump through to get library books on a Kobo to the point that she hasn't touched her Kobo in over 2-years. DRM and artificial scarcity can be a real pain the backside.

06-11-2018, 04:24 AM	#9
retama91 Junior Member Posts: 5 Karma: 10 Join Date: Jan 2012 Location: Madrid, Spain Device: Sony PRS-T1	I have exactly the same problem as you, gavinjb, with my Glo HD. For me the only way to read the book is to reboot the "kobo" e-reader after the book has been transferred After the reboot everything seems ok and the book is open normally

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