Kindle 'dead' line of pixels?

Jowi · 03-03-2013, 01:56 PM

This is my paperwhite and the issue is a bit annoying - I might 'live with it' but the thing is, when I do that, then when I decide to upgrade and sell my old one, I have to sell it with an issue, which may make it harder to sell.

Would you contact Amazon for a new one with this issue? This line is consistent - when I read in landscape mode, it goes down vertically and just messes up the letters in that area. It's about 2/3 down from the top of the screen.

pidgeon92 · 03-03-2013, 02:11 PM

I assume you've tried rebooting and a factory reset? If so, I'd request a replacement.

sparklemotion · 03-03-2013, 02:13 PM

I would definitely not keep it.

Jowi · 03-03-2013, 02:16 PM

Quote:

Originally Posted by pidgeon92

I assume you've tried rebooting and a factory reset? If so, I'd request a replacement.

Actually, I haven't. I will try that. Thanks!

Jowi · 03-03-2013, 02:28 PM

Did a reboot, then a total reset, and the line is still there.

heatherlynn · 03-03-2013, 02:53 PM

i would definitely not accept that. i was annoyed by a few bright specks, that would drive me absolutely insane. just more quality control issues

Skydog · 03-03-2013, 05:20 PM

The example is certainly not normal -- I would contact Amazon for a replacement.

ucfgrad93 · 03-03-2013, 07:08 PM

Quote:

Originally Posted by sparklemotion

I would definitely not keep it.

Neither would I, send it back OP.

Jowi · 03-03-2013, 07:19 PM

Thanks for the reassurance. I always feel I'm being too nit-picky and still felt that way when I was chatting with Amazon, but knowing you all would return it, too, made me feel better. A replacement is on the way

heatherlynn · 03-03-2013, 07:43 PM

i hope this one is better for you, let us know

HarryT · 03-04-2013, 05:43 AM

That looks like a problem with the screen controller circuitry. Definitely get a replacement - it's a hardware fault.

xendula · 03-04-2013, 06:37 PM

I would also have returned it. Hope you'll get a good unit next.

Jowi · 03-04-2013, 09:39 PM

Thanks

Jowi · 03-06-2013, 09:39 PM

I got my new one today. Looks good so far. I noticed the lighting/screen is a little warmer in color - which is a good thing in my book.

Well, here, I'll post a picture. Even with my iPod Touch camera you can easily see the color difference.

03-03-2013, 01:56 PM	#1
Jowi Connoisseur Posts: 81 Karma: 55274 Join Date: Jul 2008 Location: WI Device: iPod Touch 5g, Kindle PW, iPad 3	Kindle 'dead' line of pixels? This is my paperwhite and the issue is a bit annoying - I might 'live with it' but the thing is, when I do that, then when I decide to upgrade and sell my old one, I have to sell it with an issue, which may make it harder to sell. Would you contact Amazon for a new one with this issue? This line is consistent - when I read in landscape mode, it goes down vertically and just messes up the letters in that area. It's about 2/3 down from the top of the screen.

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03-03-2013, 02:11 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	I assume you've tried rebooting and a factory reset? If so, I'd request a replacement.

03-03-2013, 02:13 PM	#3
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	I would definitely not keep it.

03-03-2013, 02:28 PM	#5
Jowi Connoisseur Posts: 81 Karma: 55274 Join Date: Jul 2008 Location: WI Device: iPod Touch 5g, Kindle PW, iPad 3	Did a reboot, then a total reset, and the line is still there.

03-03-2013, 02:53 PM	#6
heatherlynn Connoisseur Posts: 75 Karma: 599978 Join Date: Feb 2013 Device: Kindle Paperwhite	i would definitely not accept that. i was annoyed by a few bright specks, that would drive me absolutely insane. just more quality control issues

03-03-2013, 05:20 PM	#7
Skydog Wizard Posts: 2,243 Karma: 7400001 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage	The example is certainly not normal -- I would contact Amazon for a replacement.

03-03-2013, 07:19 PM	#9
Jowi Connoisseur Posts: 81 Karma: 55274 Join Date: Jul 2008 Location: WI Device: iPod Touch 5g, Kindle PW, iPad 3	Thanks for the reassurance. I always feel I'm being too nit-picky and still felt that way when I was chatting with Amazon, but knowing you all would return it, too, made me feel better. A replacement is on the way

03-03-2013, 07:43 PM	#10
heatherlynn Connoisseur Posts: 75 Karma: 599978 Join Date: Feb 2013 Device: Kindle Paperwhite	i hope this one is better for you, let us know

03-04-2013, 05:43 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That looks like a problem with the screen controller circuitry. Definitely get a replacement - it's a hardware fault.

03-04-2013, 06:37 PM	#12
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I would also have returned it. Hope you'll get a good unit next.

03-04-2013, 09:39 PM	#13
Jowi Connoisseur Posts: 81 Karma: 55274 Join Date: Jul 2008 Location: WI Device: iPod Touch 5g, Kindle PW, iPad 3	Thanks

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03-06-2013, 09:39 PM	#14
Jowi Connoisseur Posts: 81 Karma: 55274 Join Date: Jul 2008 Location: WI Device: iPod Touch 5g, Kindle PW, iPad 3	I got my new one today. Looks good so far. I noticed the lighting/screen is a little warmer in color - which is a good thing in my book. Well, here, I'll post a picture. Even with my iPod Touch camera you can easily see the color difference.