05-06-2011, 01:34 PM | #76 | |
Wizard
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Device: PocketBook 903 & 360+
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05-06-2011, 03:01 PM | #77 | |
Zealot
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Device: PB302. Lovin' it.
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Quote:
Warrany applies if the defect was already present when purchased. You've got a broken screen when you are unwrapping the parcel? Good! That's a warranty case. I don't think a broken glass (and i think it's common believe that glass doesn't break by itself, does it?) after a period of use is a warranty case ar all. Last edited by lp344; 05-06-2011 at 03:16 PM. |
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05-06-2011, 03:22 PM | #78 |
Harmless idiot
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Device: PB622, Nexus7, Sony PRS 350, Tolino und nur noch wenig toter Baum:(
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+1, because there is nearly no way to build a device in a way it breaks after a longer time. Except from pressure from the outside (pet / kid / glass of water...) the only way I can imagine to crack it is a tension inside due to sloppy assembling, but this would appear in the first few days of usage, and even Pocketbook (Germany) replaced readers when this happened.
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05-07-2011, 12:21 AM | #79 | |
Connoisseur
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Quote:
Anyways point is that if I noticed problem within 6 months I do not need to prove problem existed when I got it. They have to prove that it did not exist. That is what EU regulations say. This really isn't at all about how it happened. It is about law that says it is covered under warranty unless they can prove I broke it. |
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07-20-2011, 05:14 AM | #80 | |
Connoisseur
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Location: Kansas
Device: Calibre (for MAC), MoonReader (Android)
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Pocketbook Woes
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Or bat around. Back "in the day" when 250GB external hard drives were the craze, I had one on a coffee table backing up the data on my laptop before a re-image. Stinkin cat jumped up on the table and knock the HD off. Thing fell 2 maybe 3 feet onto a thick carpet. Yup, you guessed, the hard drive was making clicking noises....trashed the HD completely. And to re-iterate what's been said about displays....they usually aren't covered under the standard manufacturer warranty because it's "assumed" that it's user abuse. |
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08-30-2011, 02:45 PM | #81 |
Junior Member
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Device: Pocketbook 360, Pocketbook 902
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i also am having problems with pocketbook's customer service. I've been trying to contact them for the last two weeks, but they don't answer their phone or return their emails. I have a pocketbook 360 plus. I thought the firmware update for the 360 was for the 360 plus since they look identical on the pocketbook page and the older version of the 360 is displayed on the first page of the support site on the american page. So I was able to load the firmware, but now it doesn't start. I have tried everything to no avail and now would like to get some help from the "experts" but it has been frustrating to say the least.
I do have a pocketbook 902 as well and am loving it. I am a little weary now to do anything with firmware updates though. Good products, bad customer service in my opinion...So hopefully nothing will go wrong for you if you have one |
08-30-2011, 03:49 PM | #82 | |
book creator
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08-30-2011, 03:52 PM | #83 |
Wizard
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you are trying to contact service@pocketbook-usa.com ?
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12-07-2011, 11:13 AM | #84 | |
Enthusiast
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Screen damage is due to a sloppy mechanical design
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But what you said is JUST NOT TRUE! Nobody (including you) warned me about extreme fragility of the screen. Of course, this is not in the vendor's interest. True - all these screens (including Sony and Amazon) are fragile, but: these devices have a much better hardware design, in terms of screen support inside of the device. The Pocketbook 301 design is very sloppy (look at this thread http://www.the-ebook.org/forum/viewt...tak+pocketbook That's the statistics of broken screens according to the above: 200 PB301 110 Lbook V3 70 Sony PRS 505 30 Orsio B731 7 Sony PRS 900 3 Azbuka n516 couple of Kindles Well, I regret having told all my friends that PB 301 is a wonderful device. I thought if I ever decide to buy a PB again I would purchase an extended warranty - however, according to this thread it would not cover a broken screen?! In this case, nothing I can do but give my money to Amazon. P.S. Ironically, my husband's Kindle is alive and well even though he is not careful with electronics at all. He got even the USB cord torn somehow, while carrying it in his bag where he also throws the Kindle. The poor Kindle looks awful, but works just fine (knocking on the wood ) |
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12-07-2011, 04:14 PM | #85 | |
Addict
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Device: Onyx Boox T68, Kobo Aura HD, Pocketbook 302, Pocketbook 912, Nook HD+
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Quote:
BTW, why are you resurrecting a four month old thread and replying to a year old post? Starting a new thread would have been better. |
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12-07-2011, 05:38 PM | #86 | |
Wizard
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12-07-2011, 08:52 PM | #87 | |
Enthusiast
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Someone will combine mine negative and your positive and make an assessment - and decide to buy or not to buy. I added to this thread because it matches my problem perfectly, talking about the screens. I still believe that the PB software is superior, if you want me to make an assessment. I am going to miss the dictionaries very much. The hardware sucks though. It's just a plain fact. And if your positive experience with 302 is the result of improvements made by the company rather that just a strike of luck - I will be the first to applaud. However, the company representatives are silent, or are using the argument that everybody's screens suck, which is not true. Companies who respect themselves and the customers use sturdier designs and don't give us hard time with screen replacements. |
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12-08-2011, 03:03 AM | #88 |
Addict
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Device: Pocketbook 602 Pro, Kobo Aura HD, LG G Pad III
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I am not really happy with the firmware updates - they often introduce new bugs - but I am not sure about the design. Two days ago my 602 fell off bed with one front corner hitting the wood floor first. The device was on at that time and it was not broken - just a little scratch on the plastic.
The new Kindle and Sony haven't won me over yet. I expect my 602 to last at least for 4 years before I upgrade it. Hopefully e-book readers won't cost more than 50 $ then LOL Last edited by jshzh; 12-08-2011 at 03:25 PM. |
12-08-2011, 04:34 AM | #89 | |
Wizard
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Quote:
And regarding the statistics on the broken screens: consider the location of the poster. It is possible that Russians are more interested in buying readers that can display Cyrillic characters, and if a kindle is broken, they probably get it fixed or replaced by amazon, not a third party tech guy. |
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12-08-2011, 07:38 AM | #90 |
Harmless idiot
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Join Date: Nov 2010
Location: Zuhause
Device: PB622, Nexus7, Sony PRS 350, Tolino und nur noch wenig toter Baum:(
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As far as I know the "old" models 301/2 and 360 were not manufactured by Foxconn but another company (forgot the name), but that was changed because of quality issues especially with 301 .
As for the statistic i agree with Sil_lis. PB has ~50% market share in the Ukraine, followed by Sony and Amazon (numbers from 2/2011), so they are not really comparable to Europe or the US. |
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customer support, warranty |
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