New Sony software Crashes Windows 7

jswinden · 12-11-2009, 10:35 AM

Installed the new Sony software 3.1 on my Windows 7 HP PC. It acted strange while installling. It downloaded multiple copies of one book. It crashed my Windows 7 PC while transferring books to my PRS-300, and now the PRS-300 won't work. What a POS Sony!!!!

EDIT #1:
It did nasty things to my PC, including trashing the WLAN connection, so it has now been uninstalled. My PRS-300 is still unable to work. I'm furious at those Sony idiots!!!!!!!!!!!

EDIT #2:
I finally got my PRS-300 to work again. It took four resets and over an hour. I installed the new reader software on a Win XP netbook and it works, albeit it still is downloading multiple copies of some books. I like the ePub replacements to a few large books that took forever to open in BBeB format. The ePub files are half the size and open much more quickly. For a novel, this is not that important. On a 6MB file it is very important.

scottjl · 12-11-2009, 12:10 PM

I'm running it on Windows 7 Pro 64bit just fine, 2 screens, home-built, patched up, multi-boot with Ubuntu.

DougFNJ · 12-11-2009, 02:44 PM

Very interesting. I downloaded the software this morning, everything installed flawlessly. I signed into the bookstore, and that also worked flawlessly. I hadn't re-downloaded any books yet, and I think I will wait a couple days before I plug my PRS600 in so I have some time if I need to fix it.

HarryT · 12-12-2009, 04:02 AM

No problems here. 64-bit Windows 7 Home Premium Edition.

tasdisr · 12-12-2009, 09:05 AM

I have had no problems either. Running Windows 32bit home premium

benlau · 12-12-2009, 09:29 AM

I can not run the software inside VirtualBox of a Windows XP machine

JSWolf · 12-12-2009, 09:31 AM

Quote:

Originally Posted by jswinden

Installed the new Sony software 3.1 on my Windows 7 HP PC. It acted strange while installling. It downloaded multiple copies of one book. It crashed my Windows 7 PC while transferring books to my PRS-300, and now the PRS-300 won't work. What a POS Sony!!!!

I have Reader Library running on my Windows XP Pro system and on my wife's Windows 7 Home Premium system. Works fine on both systems. There has to be something off in your OS for Reader Library to act up like that.

lilac_jive · 12-12-2009, 10:07 AM

The only time I had something like that happen to me was when I hooked up the Reader while the library was open (old version of library, 505, on XP). Made me Reader go all wonky.

JSWolf · 12-12-2009, 10:11 AM

Quote:

Originally Posted by lilac_jive

The only time I had something like that happen to me was when I hooked up the Reader while the library was open (old version of library, 505, on XP). Made me Reader go all wonky.

I always run the software and then plug in the Reader to the USB port. Never had a problem. I did have a problem in the past where hooking the Reader up first and then running the software causing stability issues with the software.

Violetmooose · 12-12-2009, 11:19 AM

I have been having the same issue, where I have repeatedly installed the new software update and I can't get it to run. It tries, and crashes with no information on screen or in my event log.

I tried to contact Sony Support last night, and they suggested to try installing in safe mode, which doesn't work in Windows 7.

I'm not sure what is causing this, and nothing I've tried has worked.

Fortunately, I have been using Calibre before this happened, and I have no problem transferring books to my Reader, but I had wanted to try the new Sony Reader store.

jswinden · 12-12-2009, 12:02 PM

This is on a HP Pavilion a6720y desktop I bought in June. It came with Vista 64 bit. When I tried updating to Windows 7 it had some hardware/driver issues that took a lot of trial and error and support calls to finally solve over a month-long period. I basically did a clean install wiping out all the old stuff, bought a new WLAN card that was compatible with windows 7, etc. The PC ran fine for several weeks after that until I installed the Sony Reader 3.1. So there is some kind of driver/software issue involved with the Sony Reader software. BTW: Prior to installing Sony Reader 3.1, there were no earlier versions of the Sony software installed--this was a virgin install.

The Sony Reader Library 3.1, like its predecessor, uses Adobe Flash. A truly terrible develpoment environment in which to develop an application. It also uses Adobe Digital Editions for the Adept DRM. Adobe has some pretty crappie programming and I suspect that therein is the problem. Although it might work on most Windows 7 PCs, it obviously is not capable of running on all of them. I've moved all my Sony Reader related stuff to my XP Home netbook. And after uninstalling the Sony Reader Library 3.1 from my Windows 7 PC it is working fine again.

JSWolf · 12-12-2009, 12:30 PM

Have you installed ADE and registered it?

jswinden · 12-12-2009, 12:48 PM

Quote:

Originally Posted by JSWolf

Have you installed ADE and registered it?

Yes I did. I uninstalled it later when purging my Windows 7 PC of the nasty things causing problems.

Idoine · 12-12-2009, 12:50 PM

Personally I didn't install ADE, just the Reader Library, and it went well (Windows 7 Pro, 64 bit).

kennyc · 12-12-2009, 05:03 PM

Working fine here with XP Pro. Not one problem.

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12-11-2009, 10:35 AM	#1
jswinden Nameless Being	New Sony software Crashes Windows 7 Installed the new Sony software 3.1 on my Windows 7 HP PC. It acted strange while installling. It downloaded multiple copies of one book. It crashed my Windows 7 PC while transferring books to my PRS-300, and now the PRS-300 won't work. What a POS Sony!!!! EDIT #1: It did nasty things to my PC, including trashing the WLAN connection, so it has now been uninstalled. My PRS-300 is still unable to work. I'm furious at those Sony idiots!!!!!!!!!!! EDIT #2: I finally got my PRS-300 to work again. It took four resets and over an hour. I installed the new reader software on a Win XP netbook and it works, albeit it still is downloading multiple copies of some books. I like the ePub replacements to a few large books that took forever to open in BBeB format. The ePub files are half the size and open much more quickly. For a novel, this is not that important. On a 6MB file it is very important. Last edited by jswinden; 12-11-2009 at 12:11 PM.

12-11-2009, 12:10 PM	#2
scottjl Reader of Books Posts: 1,632 Karma: 2697 Join Date: Oct 2009 Device: none	I'm running it on Windows 7 Pro 64bit just fine, 2 screens, home-built, patched up, multi-boot with Ubuntu.

12-11-2009, 02:44 PM	#3
DougFNJ Avid Reader Posts: 273 Karma: 1332 Join Date: Dec 2006 Location: New Jersey Device: Kindle Paperwhite Signature, 2TB iPad Pro 11”	Very interesting. I downloaded the software this morning, everything installed flawlessly. I signed into the bookstore, and that also worked flawlessly. I hadn't re-downloaded any books yet, and I think I will wait a couple days before I plug my PRS600 in so I have some time if I need to fix it.

12-12-2009, 04:02 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No problems here. 64-bit Windows 7 Home Premium Edition.

12-12-2009, 09:05 AM	#5
tasdisr Junior Member Posts: 8 Karma: 10 Join Date: Feb 2008 Location: Ohio Device: sony prs600	I have had no problems either. Running Windows 32bit home premium

12-12-2009, 09:29 AM	#6
benlau Enthusiast Posts: 29 Karma: 260 Join Date: Dec 2009 Device: Sony Reader PRS-600	I can not run the software inside VirtualBox of a Windows XP machine

12-12-2009, 10:07 AM	#8
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	The only time I had something like that happen to me was when I hooked up the Reader while the library was open (old version of library, 505, on XP). Made me Reader go all wonky.

12-12-2009, 11:19 AM	#10
Violetmooose Junior Member Posts: 1 Karma: 10 Join Date: Dec 2009 Device: Sony Reader Touch	I have been having the same issue, where I have repeatedly installed the new software update and I can't get it to run. It tries, and crashes with no information on screen or in my event log. I tried to contact Sony Support last night, and they suggested to try installing in safe mode, which doesn't work in Windows 7. I'm not sure what is causing this, and nothing I've tried has worked. Fortunately, I have been using Calibre before this happened, and I have no problem transferring books to my Reader, but I had wanted to try the new Sony Reader store.

12-12-2009, 12:02 PM	#11
jswinden Nameless Being	This is on a HP Pavilion a6720y desktop I bought in June. It came with Vista 64 bit. When I tried updating to Windows 7 it had some hardware/driver issues that took a lot of trial and error and support calls to finally solve over a month-long period. I basically did a clean install wiping out all the old stuff, bought a new WLAN card that was compatible with windows 7, etc. The PC ran fine for several weeks after that until I installed the Sony Reader 3.1. So there is some kind of driver/software issue involved with the Sony Reader software. BTW: Prior to installing Sony Reader 3.1, there were no earlier versions of the Sony software installed--this was a virgin install. The Sony Reader Library 3.1, like its predecessor, uses Adobe Flash. A truly terrible develpoment environment in which to develop an application. It also uses Adobe Digital Editions for the Adept DRM. Adobe has some pretty crappie programming and I suspect that therein is the problem. Although it might work on most Windows 7 PCs, it obviously is not capable of running on all of them. I've moved all my Sony Reader related stuff to my XP Home netbook. And after uninstalling the Sony Reader Library 3.1 from my Windows 7 PC it is working fine again.

12-12-2009, 12:30 PM	#12
JSWolf Resident Curmudgeon Posts: 73,966 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Have you installed ADE and registered it?

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12-12-2009, 12:50 PM	#14
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	Personally I didn't install ADE, just the Reader Library, and it went well (Windows 7 Pro, 64 bit).

12-12-2009, 05:03 PM	#15
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Working fine here with XP Pro. Not one problem.