Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Sony Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 09-28-2009, 06:10 AM   #1
schreibsatcu
Junior Member
schreibsatcu began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Sep 2009
Device: PRS-600
Sony software bug?!

Hi all,

I just got a PRS-600 and am having major issues with the Sony software and am curious if any others have or if there are any suggestions. Ever since I got my unit the sony software has not installed directly from the device correctly and just stalls aimlessly without loading. I downloaded the software direct from the website, and this installed ok, but the unit shows up as "Error" every single time the software loads. Sony is completely unhelpful and just keeps telling me to reinstall and restart over and over again... which I have! The unit is fully recognised on my pc, calibre and digital editions, it is just the sony software! To confuse things further, my SD Card is fully recognised by the sony software... I've also followed the calibre FAQ and deleted the media.xml file from my reader, but this hasn't changed anything.

I would not use the software at all, but I really would like the ability to transfer my notes and such to my computer. I've had this same problem on my Mac (10.4.x) and on my PC (vista).

Any solutions out there?
schreibsatcu is offline   Reply With Quote
Old 09-28-2009, 09:11 AM   #2
quillaja
Connoisseur
quillaja began at the beginning.
 
quillaja's Avatar
 
Posts: 79
Karma: 42
Join Date: Sep 2009
Device: sony reader touch (prs-600)
i had this problem too, using win 7. i just gave up on the crappy software. i either manually load files or use calibre (though i personally don't like calibre all that much).
quillaja is offline   Reply With Quote
Advert
Old 09-28-2009, 09:37 AM   #3
Seventh Son
lurker
Seventh Son has a complete set of Star Wars action figures.Seventh Son has a complete set of Star Wars action figures.Seventh Son has a complete set of Star Wars action figures.Seventh Son has a complete set of Star Wars action figures.
 
Seventh Son's Avatar
 
Posts: 123
Karma: 356
Join Date: Sep 2009
Location: EU
Device: I should probably stop
No problem under Windows 7. Try running it in compatibility mode.
Seventh Son is offline   Reply With Quote
Old 09-28-2009, 11:15 AM   #4
MelC
Evangelist
MelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it isMelC knows what time it is
 
MelC's Avatar
 
Posts: 410
Karma: 2081
Join Date: Feb 2009
Location: Toronto, Canada
Device: Cybook Gen3, PRS600
More information required I think. Which OS are you running and where do you live? Similar problems have been reported in jurisdictions outside of North America and there are some threads here which, I think, have a solution if you run a search.

Mel
MelC is offline   Reply With Quote
Old 09-28-2009, 11:42 AM   #5
schreibsatcu
Junior Member
schreibsatcu began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Sep 2009
Device: PRS-600
Quote:
Originally Posted by MelC View Post
More information required I think. Which OS are you running and where do you live? Similar problems have been reported in jurisdictions outside of North America and there are some threads here which, I think, have a solution if you run a search.

Mel
I am using Mac OS X 10.4.11 and Vista Business 32bit. I bought the unit in North America, where it didn't work on Vista Home 32bit, and then brought it to the UK where I am now and I have the same problems.
schreibsatcu is offline   Reply With Quote
Advert
Old 09-29-2009, 12:23 AM   #6
darylbrayman
Connoisseur
darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.
 
darylbrayman's Avatar
 
Posts: 74
Karma: 1944308
Join Date: Sep 2009
Location: Nova Scotia, Canada
Device: Kobo, Mini, Glo, Aura and Aura H20
Revert back to Ver 2.5

I gave up on the Sony software ver3. Which if you downloaded from their site I assume you are using. It works perfectly on my netbook running windows XP but nothing I did could get it to work on Vista laptop. So with help from some of the great mobile read members, I changed to Ver2.5. It works perfectly. When I first got the Ver3 and it wouldn't install on my vista machine I went to the Sony Style store where I purchased my PRS-300. I asked one of the salesmen, who I know from many previous transactions, if he had heard of any problems with the Ver3 library software. He told me there weren't any that he knew off. Obviously not a member of mobile read.

Regards, Daryl

Link to Ver 2.5 here https://www.mobileread.com/forums/sho...38&postcount=1

Last edited by darylbrayman; 09-29-2009 at 12:34 AM. Reason: Bad link
darylbrayman is offline   Reply With Quote
Old 09-29-2009, 06:55 PM   #7
jswinden
Gone Fishing
jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.
 
Posts: 6,785
Karma: 9020960
Join Date: Sep 2006
Device: iThingies
Quote:
Originally Posted by darylbrayman View Post
I gave up on the Sony software ver3. Which if you downloaded from their site I assume you are using. It works perfectly on my netbook running windows XP but nothing I did could get it to work on Vista laptop. So with help from some of the great mobile read members, I changed to Ver2.5. It works perfectly. When I first got the Ver3 and it wouldn't install on my vista machine I went to the Sony Style store where I purchased my PRS-300. I asked one of the salesmen, who I know from many previous transactions, if he had heard of any problems with the Ver3 library software. He told me there weren't any that he knew off. Obviously not a member of mobile read.

Regards, Daryl

Link to Ver 2.5 here https://www.mobileread.com/forums/sho...38&postcount=1

Try doing what Seventh Son suggested above for Vista users, run the software in compatibility mode. I had all kinds of problems with v3 on Vista Home Premium 64bit, but since running it in compatibility mode I rarely have any issues.
jswinden is offline   Reply With Quote
Old 09-29-2009, 11:14 PM   #8
darylbrayman
Connoisseur
darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.darylbrayman ought to be getting tired of karma fortunes by now.
 
darylbrayman's Avatar
 
Posts: 74
Karma: 1944308
Join Date: Sep 2009
Location: Nova Scotia, Canada
Device: Kobo, Mini, Glo, Aura and Aura H20
Ver 3

I tried running it in compatability mode and it made no difference. That was probably my first move because I already had it (Ver3) working on an XP netbook. I'm quite happy with Ver2.5 the only real difference I see between the is that they made the GUI a little fancier and oh ya, screwed up all the coding!!!

Regards, Daryl
darylbrayman is offline   Reply With Quote
Old 09-29-2009, 11:29 PM   #9
nathanb
Connoisseur
nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.
 
Posts: 56
Karma: 400
Join Date: Jun 2009
Location: The Far East
Device: PRS 600
I am also trying to use the sony software (ver. 3) on a Mac OSX 10.4.11. I have been trying without success for 1 month, the same problem where my reader shows up as "Error". I have contacted Sony and they don't know what the problem is. They escalated the problem up to their specialists but that was about 2 and a half weeks ago. They said they would call me when they figure out what the problem is, I will let you know if I ever hear anything.
nathanb is offline   Reply With Quote
Old 09-30-2009, 12:15 AM   #10
orion2001
Groupie
orion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notesorion2001 can name that song in three notes
 
Posts: 162
Karma: 24658
Join Date: Sep 2009
Device: PRS-505
Is it the "invalid type" error?. Check this informative post to fix that issue. On Windows 7 x64 I have to run it in compatibility mode and it work perfectly fine.
orion2001 is offline   Reply With Quote
Old 09-30-2009, 07:54 AM   #11
edelting
Junior Member
edelting began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Sep 2009
Device: PSR-600
Unhappy Sony Reader / Adobe Digital Editions

I've got a PSR-600, works great.
But after installing Adobe Digital Editions I cannot drag the books I bought from thelibrary (in the Sony software) into the reader.

I get a message that the book is registered by an other user (when installing ADE, I registered my computer... I can read the books on the computer, not on the Reader :-(

Solutions anyone? HELP
edelting is offline   Reply With Quote
Old 09-30-2009, 09:15 AM   #12
kenmark
Addict
kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.kenmark ought to be getting tired of karma fortunes by now.
 
kenmark's Avatar
 
Posts: 204
Karma: 250000
Join Date: Jan 2009
Location: Great White North
Device: PRS-505
Quote:
Originally Posted by edelting View Post
I've got a PSR-600, works great.
But after installing Adobe Digital Editions I cannot drag the books I bought from thelibrary (in the Sony software) into the reader.

I get a message that the book is registered by an other user (when installing ADE, I registered my computer... I can read the books on the computer, not on the Reader :-(

Solutions anyone? HELP
Did you also register your reader with your Adobe Digital account?
kenmark is offline   Reply With Quote
Old 09-30-2009, 10:28 AM   #13
cellistcara
Junior Member
cellistcara began at the beginning.
 
Posts: 1
Karma: 10
Join Date: Sep 2009
Device: PRS-505
Hello,

My e-library keeps shutting down as soon as I connect my e-reader. It worked fine before I updated to 3.0. Does anyone know a solution for this without going back to the old version?
cellistcara is offline   Reply With Quote
Old 09-30-2009, 10:58 AM   #14
Juliette
I eat books
Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!Juliette , Klaatu Barada Niktu!
 
Juliette's Avatar
 
Posts: 601
Karma: 5124
Join Date: Jun 2009
Location: Milan, Italy
Device: Gen3 PRS-505 PRS-600 PB360 PB302 K2 Opus BebookMini OnyxBoox K3 KDXG
Quote:
Originally Posted by nathanb View Post
I am also trying to use the sony software (ver. 3) on a Mac OSX 10.4.11. I have been trying without success for 1 month, the same problem where my reader shows up as "Error". I have contacted Sony and they don't know what the problem is. They escalated the problem up to their specialists but that was about 2 and a half weeks ago. They said they would call me when they figure out what the problem is, I will let you know if I ever hear anything.
Are you outside the US/not using the US format version of OS X? That's the trick for 10.5. Can be that.
Juliette is offline   Reply With Quote
Old 09-30-2009, 12:50 PM   #15
nathanb
Connoisseur
nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.nathanb has a complete set of Star Wars action figures.
 
Posts: 56
Karma: 400
Join Date: Jun 2009
Location: The Far East
Device: PRS 600
Nope, I am running US format. Thanks for the idea though.

I have spent hours talking with Sony support (not just the peons who don't even know that the Sony software now "works" with Mac but higher ups who supposedly know something). All of them have no clue what is going on with their software on Mac OSX 10.4.11 and I have yet to find anyone who it works for on 10.4, I would really hate to have to upgrade operating system for such a simple software program. Right now Sony has passed the problem on to their lab technicians but I am not that helpful after my experiences with Sony.
nathanb is offline   Reply With Quote
Reply

Tags
calibre, ebook library 3.0, sony software

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Software to batch update PDF metadata/ substitute software for Sony eBook library ksri99 Sony Reader 6 05-20-2012 01:53 PM
Found a bug in the eBook Store Server/Software joblack Sony Reader 8 02-27-2009 05:34 AM
Need bug reports for Plucker 1.9 -- win software! pruss Reading and Management 2 02-03-2008 11:05 PM
PRS-500 Internal Bug Reports To Sony scotty1024 Sony Reader Dev Corner 11 05-31-2007 06:05 PM


All times are GMT -4. The time now is 05:35 AM.


MobileRead.com is a privately owned, operated and funded community.