Help please with ADE update?

Katel · 10-02-2012, 03:59 AM

Sorry if this is in the wrong forum but I'm not sure where to post it, so as I'm a Kobo owner I thought I'd try here.

I' ve recently downloaded ADE 2.0.6 and since then I can't download ebooks. (1 to purchase, and 2 from the library). I had no problem with the previous version.
The .acsm file downloads but only opens to Adobe Reader and when I browse programmes to open it with ADE does not show. I assume ADE is not
allowing DRM protected books to get in (or something like that, don't know
enough about it.

)

ADE tells me it is authorised on my computer.
It accepted transfer of books from the previous library to it withut a
problem, but now nothing's happening.
Any advice would be really appreciated.

(Can't get any joy whatsoever from the Adobe website, and
I've really tried).

taming · 10-02-2012, 06:47 AM

De-authorize it from your old ADE if you still have it on your system. Then de-authorize the new ADE and authorize it again. I also had a problem with ADE not being listed as the default program for .acsm files. Once I had the authorization debacle and that fixed all was well.

paulsalter · 10-02-2012, 07:56 AM

Quote:

Originally Posted by taming

De-authorize it from your old ADE if you still have it on your system. Then de-authorize the new ADE and authorize it again. I also had a problem with ADE not being listed as the default program for .acsm files. Once I had the authorization debacle and that fixed all was well.

When you de-authorise a device, does it get deducted from your authorisation limits

I would like to install version 2, but I am on about 5 or 6 authorised devices now, dont want the hassle of getting Adobe to reset my limit

when I first got my vox I authorised various different reading apps before I realised there was a limit

taming · 10-02-2012, 10:06 AM

@paulsalter, FWIW, getting Adobe to add new authorizations in was much, much easier last time I did it. I opened a chat conversation with Adobe and they did it while I was in chat with them. No delay at all.

I don't really know if computer devices affect your authorization limit one way or the other. Hard to tell. I never knew if computer authorizations counted in with the device authorization limit.

paulsalter · 10-02-2012, 10:35 AM

Quote:

Originally Posted by taming

@paulsalter, FWIW, getting Adobe to add new authorizations in was much, much easier last time I did it. I opened a chat conversation with Adobe and they did it while I was in chat with them. No delay at all.

I don't really know if computer devices affect your authorization limit one way or the other. Hard to tell. I never knew if computer authorizations counted in with the device authorization limit.

Thanks, might hold off for a bit, just curious to see new version

I only use ADE to download before adding to Calibre so should be ok for now

Katel · 10-03-2012, 02:02 AM

Thanks a lot Taming. I tried live chat with Adobe but they told me as ADE is a
free programme they couldn't help me and referred me to their Forum, where I got lost., it seems so convulated. .
Anyway what I did was uninstall ADE 2 and then reinstall it, and now downloads are automatically associating with ADE instead of the Adobe Reader, which is as it should be thank goodness.
. .
Yes it was all about the authorising which is way above my head.
Paulsalter I don't think there's much different with ADE 2 except for the
interface which is different, but it seems to work for me as did the previous one.

10-02-2012, 03:59 AM	#1
Katel Evangelist Posts: 402 Karma: 10038776 Join Date: Aug 2012 Location: NSW Regional Device: Kobo Aura	Help please with ADE update? Sorry if this is in the wrong forum but I'm not sure where to post it, so as I'm a Kobo owner I thought I'd try here. I' ve recently downloaded ADE 2.0.6 and since then I can't download ebooks. (1 to purchase, and 2 from the library). I had no problem with the previous version. The .acsm file downloads but only opens to Adobe Reader and when I browse programmes to open it with ADE does not show. I assume ADE is not allowing DRM protected books to get in (or something like that, don't know enough about it. ) ADE tells me it is authorised on my computer. It accepted transfer of books from the previous library to it withut a problem, but now nothing's happening. Any advice would be really appreciated. (Can't get any joy whatsoever from the Adobe website, and I've really tried).

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
won't update...after completing the update cycle edge returns to the first screen	WeAreBorrg	enTourage Archive	2	03-18-2011 06:39 PM
How can I update creation time for a title when I update the book info or convert it	setherd	Calibre	3	10-30-2010 01:51 PM
Problems with locked book (ADE) Kobo store after update	taming	Kobo Reader	0	07-14-2010 04:05 AM
ADE gives repeated instructions to update when it is already updated	Seabound	ePub	4	02-25-2010 12:44 AM
DR1000 firmware update with ADE rescheduled to end of Q1/2010	ThR	iRex	56	01-31-2010 03:56 AM

10-02-2012, 06:47 AM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	De-authorize it from your old ADE if you still have it on your system. Then de-authorize the new ADE and authorize it again. I also had a problem with ADE not being listed as the default program for .acsm files. Once I had the authorization debacle and that fixed all was well.

10-02-2012, 10:06 AM	#4
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	@paulsalter, FWIW, getting Adobe to add new authorizations in was much, much easier last time I did it. I opened a chat conversation with Adobe and they did it while I was in chat with them. No delay at all. I don't really know if computer devices affect your authorization limit one way or the other. Hard to tell. I never knew if computer authorizations counted in with the device authorization limit.

10-03-2012, 02:02 AM	#6
Katel Evangelist Posts: 402 Karma: 10038776 Join Date: Aug 2012 Location: NSW Regional Device: Kobo Aura	Thanks a lot Taming. I tried live chat with Adobe but they told me as ADE is a free programme they couldn't help me and referred me to their Forum, where I got lost., it seems so convulated. . Anyway what I did was uninstall ADE 2 and then reinstall it, and now downloads are automatically associating with ADE instead of the Adobe Reader, which is as it should be thank goodness. . . Yes it was all about the authorising which is way above my head. Paulsalter I don't think there's much different with ADE 2 except for the interface which is different, but it seems to work for me as did the previous one.