Can you help!

unhappy · 10-19-2010, 03:56 AM

Hi all i am new in this forum and very unhappy with Jointech. I bought a jointech100 after many attempt trying to work the ebook i was notified there was something wrong with it so i decided to send it back to Jointech HK. I now have lost my reader within their system and no help what so ever from support. I have sent many email enquiring about my reader. I am not sure what to do now i have paid $250.00 for the reader and looks like i have lost it. No one can help me from jointech support many of my emails remained unanswered.

FF2 · 10-19-2010, 09:23 AM

I am not an expert but did you use a credit card to make the purchase - sometimes you can dispute the charges and the credit card company will work on your behalf. Good luck.

neilmarr · 10-19-2010, 09:45 AM

Good to have your new company, Unhappy. But sorry to hear of your problem, and sorrier still that, never having dealt with Jointech, I can offer no meaningful advice -- apart from to get your tame lawyer to send a letter headed note of complain on your behalf along with all the usual threats. Good luck and best wishes. Neil

desertgrandma · 10-19-2010, 01:33 PM

Welcome to MobileRead, unhappy

Sorry about your problem....I think your best bet, if you used a credit card, is to ask the bank to contest the charge.

Pato · 10-20-2010, 07:30 PM

Sorry to hear that since I had a same experience too. Emailing Support is useless. Your email wont be answered for all they care. Try email the sales department. The guy over there very helpful and will reply your mail promptly.
I bought JWin 700 from them and happy with it till now except for some small annoying issues. Good luck!!

10-19-2010, 03:56 AM	#1
unhappy Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: none	Can you help! Hi all i am new in this forum and very unhappy with Jointech. I bought a jointech100 after many attempt trying to work the ebook i was notified there was something wrong with it so i decided to send it back to Jointech HK. I now have lost my reader within their system and no help what so ever from support. I have sent many email enquiring about my reader. I am not sure what to do now i have paid $250.00 for the reader and looks like i have lost it. No one can help me from jointech support many of my emails remained unanswered.

10-19-2010, 09:23 AM	#2
FF2 Wizard Posts: 1,105 Karma: 1025784 Join Date: Oct 2010 Device: WiFi Kindle3	I am not an expert but did you use a credit card to make the purchase - sometimes you can dispute the charges and the credit card company will work on your behalf. Good luck.

10-19-2010, 09:45 AM	#3
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Good to have your new company, Unhappy. But sorry to hear of your problem, and sorrier still that, never having dealt with Jointech, I can offer no meaningful advice -- apart from to get your tame lawyer to send a letter headed note of complain on your behalf along with all the usual threats. Good luck and best wishes. Neil

10-19-2010, 01:33 PM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, unhappy Sorry about your problem....I think your best bet, if you used a credit card, is to ask the bank to contest the charge.

10-20-2010, 07:30 PM	#5
Pato Member Posts: 15 Karma: 10 Join Date: Jun 2010 Location: Kuala Lumpur Device: PSP, Jwin 700	Sorry to hear that since I had a same experience too. Emailing Support is useless. Your email wont be answered for all they care. Try email the sales department. The guy over there very helpful and will reply your mail promptly. I bought JWin 700 from them and happy with it till now except for some small annoying issues. Good luck!!

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