12-23-2013, 03:56 PM | #1 |
Sir Penguin of Edinburgh
Posts: 12,375
Karma: 23555235
Join Date: Apr 2007
Location: DC Metro area
Device: Shake a stick plus 1
|
Kobo order turnaround time?
I'm about to order a couple tablets from Kobo so I can write a review. How long should I expect to have to wait for the order, 2 weeks? 3 weeks?
Has Kobo fixed the whole "place the order, lose the order, ship the order" process? Thanks! |
12-23-2013, 04:01 PM | #2 |
Bookaholic
Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
|
From the feedback when they had their sale a few weeks ago I'd say the ordering process is still questionable...
https://www.mobileread.com/forums/sho...d.php?t=228357 As far as time. When I got my Aura HD in April it was; ordered April 18th, shipped April 23rd, arrived April 26th |
Advert | |
|
12-23-2013, 04:04 PM | #3 |
Addict
Posts: 241
Karma: 115140
Join Date: Sep 2012
Device: HTC One, Galaxy Note 10.1, Kobo Aura
|
I don't think any of that is fixed. But from where to where are you shipping? (The Edinburgh makes me think UK, the DC makes me think US). Two weeks max for Canada and the US from the moment you place the order. Elsewhere... you'll have to ask people in those elsewheres
|
12-23-2013, 06:06 PM | #4 |
Enthusiast
Posts: 30
Karma: 45336
Join Date: Nov 2013
Device: Aura - Aura HD - Mini
|
I'm in the US. I ordered mine on a Monday and got it the following Monday.
|
12-23-2013, 06:40 PM | #5 | |
friendly lurker
Posts: 896
Karma: 2436026
Join Date: Apr 2007
Location: US
Device: Kindle, nook, Apple and Kobo
|
Quote:
http://www.politics-prose.com/kobo |
|
Advert | |
|
12-23-2013, 06:53 PM | #6 | |
Sir Penguin of Edinburgh
Posts: 12,375
Karma: 23555235
Join Date: Apr 2007
Location: DC Metro area
Device: Shake a stick plus 1
|
Quote:
Powell's doesn't, and Family Christian doesn't. I had assumed that the hardware hadn't been distributed yet. Thanks! |
|
12-24-2013, 01:33 AM | #7 |
twentyreader
Posts: 9
Karma: 10
Join Date: Nov 2013
Device: Kobo Aura
|
My Aura was delivered a week after I ordered it which was a big surprise for two reasons:
1. I'm in Australia and it usually takes weeks for things to be delivered from overseas. 2. I hadn't received a shipping notification email! I was about to contact them about it the day it actually arrived. A month later the email showed up. Pretty odd, I'd definitely say that the delivery process is still questionable. |
12-24-2013, 12:18 PM | #8 |
friendly lurker
Posts: 896
Karma: 2436026
Join Date: Apr 2007
Location: US
Device: Kindle, nook, Apple and Kobo
|
I didn't phone this store myself and given the time to Christmas you should phone ahead but the indie stores here finally got their orders of the new hardware.
|
12-24-2013, 12:50 PM | #9 |
Connoisseur
Posts: 95
Karma: 39270
Join Date: May 2010
Device: Kobo Aura One
|
I ordered mine on December 6, it didn't ship until the 11th when the shipping label was generated, was not actually received by the post office until the 14th, and sat in customs for 5 days. It is now, apparently, actually on its way. As of today, 12/24, I still have not received it. I'm in the US.
Bottom line, their 7-10 business day shipping estimate on the web site is pure marketing hype. Last edited by bearymore; 12-24-2013 at 12:51 PM. Reason: spelling |
12-24-2013, 01:02 PM | #10 |
Member
Posts: 16
Karma: 54
Join Date: Dec 2011
Location: SF Bay Area
Device: Kindle3
|
I've been trying to order an Aura HD for the last 3 weeks. The last Customer Care email ( Dec 23 ) said that they still had problems with the website.
|
12-24-2013, 01:11 PM | #11 |
Sir Penguin of Edinburgh
Posts: 12,375
Karma: 23555235
Join Date: Apr 2007
Location: DC Metro area
Device: Shake a stick plus 1
|
|
12-24-2013, 01:21 PM | #12 | |
Enthusiast
Posts: 29
Karma: 89640
Join Date: Dec 2011
Device: Sony PRS T1
|
Quote:
But they only had the pink ones. Stephen |
|
12-28-2013, 10:34 PM | #13 | |
twentyreader
Posts: 9
Karma: 10
Join Date: Nov 2013
Device: Kobo Aura
|
Quote:
|
|
01-01-2014, 10:05 PM | #14 |
Sir Penguin of Edinburgh
Posts: 12,375
Karma: 23555235
Join Date: Apr 2007
Location: DC Metro area
Device: Shake a stick plus 1
|
Best Buy now has the new Kobo gadgets in stock.
|
01-02-2014, 06:50 AM | #15 |
Grand Sorcerer
Posts: 7,092
Karma: 63038455
Join Date: Feb 2009
Device: Kobo Glo HD
|
|
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Kobo.com order processing time | gadgetdude | Kobo Reader | 76 | 11-23-2015 05:49 PM |
Free Book - The 24-Hour Turnaround (K/N/E) | koland | Deals and Resources (No Self-Promotion or Affiliate Links) | 0 | 04-11-2012 10:37 AM |
Touch Tech Support - Fast Turnaround | SCION | Kobo Reader | 1 | 09-19-2011 10:28 PM |
Having a very hard time converting a comic and keeping it in order! | branchedout | Reading and Management | 2 | 08-18-2010 11:13 AM |
Free on Kindle as a Pre-Order - Stopping Time | koland | Deals and Resources (No Self-Promotion or Affiliate Links) | 3 | 03-20-2010 05:29 AM |