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Old 05-17-2020, 04:45 PM   #1
xxtraloud
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Import duties and warranty when buying from Onyx store?

I am confused on these two points.

On shop.boox.com you can select Chine or EU warehouse but in the warranty is mentioned only 1 year and also about custom duties.

1. Any product sold within the EU needs to have 2 years of warranty, it doesn't matter where it's produced.
2. If I buy from the EU warehouse I shouldn't pay any import

Can someone please comment on these two points? I would only buy directly from Onyx because they offer a lot of accessories included otherwise I would buy from the e-reader.de store.

PS: what's the username of the person running the german e-reader shop?
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Old 05-18-2020, 12:21 AM   #2
ottischwenk
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Quote:
Originally Posted by xxtraloud View Post
1. Any product sold within the EU needs to have 2 years of warranty, it doesn't matter where it's produced.
No - it is Gewährleistung. And you buy from a store outside the EU
Quote:
2. If I buy from the EU warehouse I shouldn't pay any import
You buy from a Chineese shop.
And the goods in this warehouse are not cleared through customs.
Quote:
PS: what's the username of the person running the german e-reader shop?
Booxtor.
This is an EU dealer.

Last edited by ottischwenk; 05-18-2020 at 01:16 AM.
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Old 05-18-2020, 04:14 AM   #3
xxtraloud
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Quote:
Originally Posted by ottischwenk View Post
And the goods in this warehouse are not cleared through customs.
What does that mean, that I should expect to pay around 20% of import fees?
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Old 05-18-2020, 04:20 AM   #4
ottischwenk
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Quote:
Originally Posted by xxtraloud View Post
What does that mean, that I should expect to pay around 20% of import fees?
I (from Austria) had to pay 20% VAT to custom control.
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