Troubleshooting Paperwhite 2 (6th Gen) will not update

Skydog · 09-25-2015, 05:21 PM

Typically, I update all my Kindle devices manually as I prefer not to sync with Amazon. For the first time ever, I cannot update a Kindle. I have downloaded the appropriate .bin file, transferred it to the root directory and ejected the device. Oddly, the "Update Your Kindle" remains greyed out and when I reconnect and check the contents of the root directory the .bin file has vanished.

I have successfully transferred the file three times and each time it apparently disappears when I eject the PW. Prior to transferring, free space is 665MB, and after 466MB, further confirmation that the file has transferred.

I am baffled. Any ideas?

eschwartz · 09-25-2015, 05:55 PM

The Kindle shouldn't delete an update file unless it is not a valid update -- for that device.
Are you absolutely positive you downloaded the right update?

I think a corrupted download should also get deleted.

Skydog · 09-25-2015, 06:03 PM

I asked myself the same question and repeated the process with a second download. I have a Paperwhite 2 (among others) and have downloaded the file from the Paperwhite 6th generation link on Amazon. The file name is: update_kindle_paperwhite_v2_5.6.5.bin. All is stock with the exception of my added USE ALT FONTS file which has not caused any problems previously.

Skydog · 09-25-2015, 06:17 PM

Just for kicks, I tried a third download of the file and it worked. Two corrupt files in a row? That's a bit troubling.

eschwartz · 09-25-2015, 06:36 PM

But at least it finally worked. Maybe the gremlins are gone.

Skydog · 09-25-2015, 06:41 PM

Fingers crossed. I still have to update the Voyage...

Dr. Drib · 09-26-2015, 06:32 AM

Quote:

Originally Posted by eschwartz

But at least it finally worked. Maybe the gremlins are gone.

Just make sure that Shatner doesn't rear his ugly, moon-faced puss, or you'll be in real trouble!

Skydog: Glad you got it working. That does seem odd that there would be two bad updates. Is your internet connection normally pretty good?

Skydog · 09-27-2015, 12:57 AM

Quote:

Originally Posted by Dr. Drib

Just make sure that Shatner doesn't rear his ugly, moon-faced puss, or you'll be in real trouble!

Skydog: Glad you got it working. That does seem odd that there would be two bad updates. Is your internet connection normally pretty good?

Yes, indeed it is. This exercise certainly has me scratching my head!

09-25-2015, 05:21 PM	#1
Skydog Wizard Posts: 2,243 Karma: 7400001 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage	Paperwhite 2 (6th Gen) will not update Typically, I update all my Kindle devices manually as I prefer not to sync with Amazon. For the first time ever, I cannot update a Kindle. I have downloaded the appropriate .bin file, transferred it to the root directory and ejected the device. Oddly, the "Update Your Kindle" remains greyed out and when I reconnect and check the contents of the root directory the .bin file has vanished. I have successfully transferred the file three times and each time it apparently disappears when I eject the PW. Prior to transferring, free space is 665MB, and after 466MB, further confirmation that the file has transferred. I am baffled. Any ideas?

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09-25-2015, 05:55 PM	#2
eschwartz Ex-Helpdesk Junkie Posts: 19,422 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	The Kindle shouldn't delete an update file unless it is not a valid update -- for that device. Are you absolutely positive you downloaded the right update? I think a corrupted download should also get deleted.

09-25-2015, 06:03 PM	#3
Skydog Wizard Posts: 2,243 Karma: 7400001 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage	I asked myself the same question and repeated the process with a second download. I have a Paperwhite 2 (among others) and have downloaded the file from the Paperwhite 6th generation link on Amazon. The file name is: update_kindle_paperwhite_v2_5.6.5.bin. All is stock with the exception of my added USE ALT FONTS file which has not caused any problems previously.

09-25-2015, 06:17 PM	#4
Skydog Wizard Posts: 2,243 Karma: 7400001 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage	Just for kicks, I tried a third download of the file and it worked. Two corrupt files in a row? That's a bit troubling.

09-25-2015, 06:36 PM	#5
eschwartz Ex-Helpdesk Junkie Posts: 19,422 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	But at least it finally worked. Maybe the gremlins are gone.

09-25-2015, 06:41 PM	#6
Skydog Wizard Posts: 2,243 Karma: 7400001 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage	Fingers crossed. I still have to update the Voyage...