HDX Warning - Prime Video Downloads Can Brick the HDX

Blossom · 11-21-2013, 02:59 AM

There are reports coming from the Amazon Kindle forum that downloading Prime Videos can brick your device. It seems both models are affected.

See one thread here

Comments from others on his review here

tubemonkey · 11-21-2013, 03:12 AM

Remind me not to get Prime

Blossom · 11-21-2013, 04:26 AM

Quote:

Originally Posted by tubemonkey

Remind me not to get Prime

I have it for a trial month but hubby has Student Prime. He loves it. I love the free shipping.

tubemonkey · 11-21-2013, 05:23 AM

Quote:

Originally Posted by Blossom

I have it for a trial month but hubby has Student Prime. He loves it. I love the free shipping.

I don't mind buying items that cost less than $35 total from Target or Walmart; and I don't mind waiting a week or two for free shipping on items that cost more than $35.

Besides, I can always use a friend's account if need be.

Blossom · 11-21-2013, 05:31 AM

Quote:

Originally Posted by tubemonkey

I don't mind buying items that cost less than $35 total from Target or Walmart; and I don't mind waiting a week or two for free shipping on items that cost more than $35.

Besides, I can always use a friend's account if need be.

My situation is different. I live in the middle of nowhere. I don't drive and hubby works full time and goes to school so he picks up stuff at the local stores once a week or Walgreens if needed on his way home. Target is in the next town about 45 minutes from here and Walmart is about 15 minutes so he may stop there sometimes but grumbles he rather go to the grocery store on the weekends for the weekly shopping instead so Prime is awesome for me! Our nearest Best Buy is also 45 minutes from here.

I've been trying to get him to take me to Walmart for two weeks to take back that cheap tablet I bought which I no longer need luckily we are on Holiday return policy now or I would be stuck with it.

tubemonkey · 11-21-2013, 06:39 AM

Quote:

Originally Posted by Blossom

My situation is different. I live in the middle of nowhere.

Location definitely makes a big difference. I live in a large metro area and stores are readily available. For example, I have 15 Walmarts within 30 miles of me.

74Cuda · 11-21-2013, 09:56 AM

Quote:

Originally Posted by Blossom

There are reports coming from the Amazon Kindle forum that downloading Prime Videos can brick your device. It seems both models are affected.

See one thread here

Comments from others on his review here

from the responses given in your link the problem seems to be more about deletion than downloading. Regardless it does seem to be a problem and I hope it's fixed soon. I have an 8.9 HDX with Prime but haven't tried to download any media yet. Now I think I'll take a wait and see what happens attitude before I try it.

AnemicOak · 11-21-2013, 10:07 AM

I'd assume it's nothing specific with Prime videos, but any Amazon Instant videos. They sell an awful lot of stuff that's not available through Prime.

jswinden · 11-21-2013, 11:47 AM

Quote:

Originally Posted by tubemonkey

Location definitely makes a big difference. I live in a large metro area and stores are readily available. For example, I have 15 Walmarts within 30 miles of me.

I too live in a huge metro area, but I find that the retail B&M, especially Walmart and Best Buy, rarely stock much of a selection. Walmart is really bad. They have a gillion items, but very little selection within each category. And BB is well known for selling stripped down computers and other items that have the exact same model numbers as other stores sell, but with parts removed. You might get Laptop #2345 for $100 less at Walmart, but the one at Target or Amazon will have BT and a larger drive and actually match the manufacturers specs. Plus, Amazon has much better CS. So for me the Prime is a no brainer. I get what I want without settling for whatever crap that is left on Walmart's shelves.

sirmaru · 11-21-2013, 01:45 PM

I've had Prime since it came out. I buy all my consumer items from Amazon.

However, I never watch Prime videos. I use Netflix instead since they have a method for selecting what I like. Amazon videos make it hard to find what I like.

Netflix allows me to rate every video I watch and then gives me new choices in line with my tastes. Amazon lacks that methodology.

Blossom · 11-21-2013, 01:57 PM

Quote:

Originally Posted by 74Cuda

from the responses given in your link the problem seems to be more about deletion than downloading. Regardless it does seem to be a problem and I hope it's fixed soon. I have an 8.9 HDX with Prime but haven't tried to download any media yet. Now I think I'll take a wait and see what happens attitude before I try it.

Good idea I will keep everyone updated when and if this is fixed.

Blossom · 11-21-2013, 01:58 PM

Quote:

Originally Posted by AnemicOak

I'd assume it's nothing specific with Prime videos, but any Amazon Instant videos. They sell an awful lot of stuff that's not available through Prime.

It could be I haven't seen any mention though yet of non Prime but I will keep an eye out.

Sydney's Mom · 11-21-2013, 04:06 PM

I joined as soon as I started shipping things to our place in Idaho. I shipped a gas grill, that cost less than the projected shipping from other places. It takes more like 4 days rather than two, but even that is super fast for the top of the mountain.

beckywc · 11-21-2013, 04:22 PM

From what I understand Amazon has been able to duplicate the problem and is currently working on a fix. So hopefully it will be fixed shortly.

Blossom · 11-21-2013, 04:32 PM

Quote:

Originally Posted by beckywc

From what I understand Amazon has been able to duplicate the problem and is currently working on a fix. So hopefully it will be fixed shortly.

That is good news! Poor guy went through 4 I only went through 3 so I can emphasize with him. You would think they would really test their stuff better as they have done in the past but at least they are quick to get a fix in the works.

11-21-2013, 02:59 AM	#1
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	Warning - Prime Video Downloads Can Brick the HDX There are reports coming from the Amazon Kindle forum that downloading Prime Videos can brick your device. It seems both models are affected. See one thread here Comments from others on his review here

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11-21-2013, 03:12 AM	#2
tubemonkey monkey on the fringe Posts: 45,477 Karma: 158151390 Join Date: May 2010 Location: Seattle Metro Device: Moto E6, Echo Show	Remind me not to get Prime

11-21-2013, 10:07 AM	#8
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I'd assume it's nothing specific with Prime videos, but any Amazon Instant videos. They sell an awful lot of stuff that's not available through Prime.

11-21-2013, 01:45 PM	#10
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	I've had Prime since it came out. I buy all my consumer items from Amazon. However, I never watch Prime videos. I use Netflix instead since they have a method for selecting what I like. Amazon videos make it hard to find what I like. Netflix allows me to rate every video I watch and then gives me new choices in line with my tastes. Amazon lacks that methodology.

11-21-2013, 04:06 PM	#13
Sydney's Mom Wizard Posts: 2,895 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	I joined as soon as I started shipping things to our place in Idaho. I shipped a gas grill, that cost less than the projected shipping from other places. It takes more like 4 days rather than two, but even that is super fast for the top of the mountain.

11-21-2013, 04:22 PM	#14
beckywc Addict Posts: 272 Karma: 1050426 Join Date: Feb 2010 Location: California Device: iPad Mini w/Retina, Kindle 3, Kindle Fire HDX 8.9, & Asus Transformer	From what I understand Amazon has been able to duplicate the problem and is currently working on a fix. So hopefully it will be fixed shortly.