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Old 05-16-2020, 10:31 PM   #1
NightStar76
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My kobo won't sync no matter what

My kobo won't sync. When I try to sync over the wifi, it can spend 24 hours just on the updating section. When I try to sync over pc, it can spend 24 hours on starting sync. Nothing I do works. I'm really frustrated because I just bought some books and I'd like to read them. What do I do? I don't want to replace a kobo because of some minor glitch like this. Can anyone help me?

It's a kobo clara HD, if that helps.
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Old 05-16-2020, 11:07 PM   #2
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Have you tried signing out of your account on the device and then signing back in?
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Old 05-16-2020, 11:38 PM   #3
PeterT
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Do you use calibre? If so do any errors show up if you do a check database using the Kobo utilities plugin?

Have you reached out to Kobo for help? It makes me think that something might be corrupted with your account on the Kobo website.
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Old 05-16-2020, 11:39 PM   #4
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I didn't read the the original post close enough.
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Old 05-17-2020, 01:57 AM   #5
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@NightStar76: Some suggestions are above, but, here is the list of things to try. This is basically in order of ease:
  • Check the date and time on the device. It should be synced, but, if it is to far out for some reason, this can fail. And then cause other issues.
  • Restart the device.
  • Remove the WiFi, restart and connect again.
  • Check the database. If you are a calibre user, then my Kobo Utilities plugin is the simplest way to do this. Otherwise, any SQLite database manager will let you do it.
  • Use the account repair function. This is on the Device information page of the settings.
  • Manually reinstall the current firmware. This should help, but, it occasionally does.
  • Sign out of the Kobo account. This will clean up the database, generate a new one and start downloading the books again. Unfortunately, this clears all information about the sideloaded books and then reimports them.
  • Do a factory reset from the Device information page of the settings. This wipes the books partition and does the setup again. (Note: Personally, I skip this and use the next method.)
  • Do a manual factory reset or enable developer mode and do it from that page. This is more thorough than the above as it also wipes root partition and then installs the factory firmware.

The other possibility is external to the device. If your connection to the internet has issues, it can cause this sort of problem. This happened to me for some time. My ADSL service was a bit flaky. Sometimes the sync to minutes, other times it was unending. When that happened, I could prove connectivity issues. Clearing them up and restarting the sync would solve it. I don't have this problem now as my internet is completely different and very reliable.
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Old 05-22-2020, 04:34 PM   #6
NightStar76
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Resetting my account seemed to work, though I was hoping for a solution that didn't mean I needed to redownload any other books. But thanks, everyone, for your help.
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Old Today, 01:12 PM   #7
MagdalenaR
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More Kobo Sync Problems

Hi. I've joined the forum because I was having the sync problem that NightStar76 described. (Sync starts & then seems to get stuck, sometimes on software update & sometimes on updating books.)
I have tried logging out of my account, repairing the account, and just keeping the Kobo plugged in continuously to let the sync finish (10 hours, the only time this worked). I've been in touch twice with Kobo help. Both times we ended up doing a factory reset, and then the sync worked for a bit. This last time I got one sync out of the reader, and then one successful sync when the reader was linked to my desktop, but now neither method of sync is working anymore. Help!? I should add, maybe, that after the last reset I noticed that a number of PDF books I added via Adobe Digital Editions were not functional anymore, so I deleted them. I don't know if there is anything else I've imported that might be causing a problem? And I'm not sure how to check for the internet service problem that davidfor mentioned...?
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