MobileRead Forums
Register Guidelines E-Books Today's Posts Search

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle
Reload this Page Just found out : Customer support still using kindle keyboards

Notices

Reply
 
Thread Tools Search this Thread
Old 06-07-2014, 10:46 PM   #1
Dragoro
Lovecraft Fan
Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.Dragoro ought to be getting tired of karma fortunes by now.
 
Dragoro's Avatar
 
Posts: 414
Karma: 539914
Join Date: Feb 2009
Location: Michigan
Device: Kindle Paperwhite 2, Kindle Touch
Just found out : Customer support still using kindle keyboards
They have no experience at all with the touch versions let alone with the paperwhites. They are still stuck using the original kindle keyboard versions.
Dragoro is offline   Reply With Quote
Old 06-08-2014, 02:03 AM   #2
rcentros
eReader Wrangler
rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.rcentros ought to be getting tired of karma fortunes by now.
 
rcentros's Avatar
 
Posts: 7,443
Karma: 48453105
Join Date: Mar 2013
Location: Boise, ID
Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD
Quote:
Originally Posted by Dragoro View Post
They have no experience at all with the touch versions let alone with the paperwhites. They are still stuck using the original kindle keyboard versions.
Curious ... how did that come up?
rcentros is offline   Reply With Quote
Advert
Old 06-08-2014, 10:21 AM   #3
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
Quote:
Originally Posted by Dragoro View Post
They have no experience at all with the touch versions let alone with the paperwhites. They are still stuck using the original kindle keyboard versions.
Kindle Customer Service most assuredly do have "experience" with the Paperwhite. They've very helpfully answered several questions that I've asked them.
HarryT is offline   Reply With Quote
Old 06-08-2014, 10:38 AM   #4
Mike L
Wizard
Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.
 
Mike L's Avatar
 
Posts: 1,479
Karma: 3846231
Join Date: Apr 2009
Location: Edinburgh, Scotland
Device: Kindle 3, Samsung Galaxy
Quote:
Originally Posted by Dragoro View Post
They have no experience at all with the touch versions let alone with the paperwhites.
When you say "they", do you mean all of Amazon's Kindle support reps? Or just the one you happened to talk to?

Mike
Mike L is offline   Reply With Quote
Old 06-08-2014, 11:23 AM   #5
jswinden
Nameless Being
 
CS representatives rarely know what is going on in the corporation for which they have been hired to read scripts, and that is mostly what they do, simply read scripts to us. Many/most of the CS representatives are contract workers and many of those don't even reside in the country where the company is headquartered. You might as well listen to totally unsubstantiated rumors on the internet. If you did you would get about as accurate of information as you would listening to CS representatives.
  Reply With Quote
Advert
Old 06-08-2014, 02:56 PM   #6
Mike L
Wizard
Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.Mike L ought to be getting tired of karma fortunes by now.
 
Mike L's Avatar
 
Posts: 1,479
Karma: 3846231
Join Date: Apr 2009
Location: Edinburgh, Scotland
Device: Kindle 3, Samsung Galaxy
Quote:
Originally Posted by jswinden View Post
You might as well listen to totally unsubstantiated rumors on the internet. If you did you would get about as accurate of information as you would listening to CS representatives.
That's certainly been my experience with some companies. But personally I have found the Kindle support people to be reasonably knowledgeable and helpful (but with occasional exceptions).

Mike
Mike L is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Amazon Kindle Has The Worst Customer Support Of All The E-readers xg4bx General Discussions 44 08-29-2011 11:52 AM
Customer Support Sucks GarrettP1 enTourage Archive 35 11-21-2010 06:06 PM
Smashwords customer support amoroso General Discussions 10 09-21-2010 01:56 AM
Classic How is Customer Support? delphidb96 Barnes & Noble NOOK 4 08-01-2010 01:22 AM
Sony Customer Support kcnightfang Sony Reader 4 12-24-2009 11:32 PM


All times are GMT -4. The time now is 09:34 AM.

Contact Us - FAQ - Guidelines - Privacy - Top

MobileRead.com is a privately owned, operated and funded community.