Dust spots? - Page 3

Server · 01-29-2009, 09:39 PM

Quote:

Originally Posted by debacler

"....I mentioned the dust issue in a review at sonystyle.com last week...."

His post was over a week ago. If they are auditing the posts, why
would mine appear and then get pulled later?

*update*
Lets call a spade a spade. IF Sony was manipulating its own website
reviews by selectively deleting unfavorable posts because they believed
it was say from a competitors (kindle) or some other, all they had to do
was add SERIAL # to the post to validate as how they did when they
CONTACTED me here privately in this forum.

Lets see what happens with a second mini review....

shighfield · 01-30-2009, 08:54 AM

Wow. A big company like Sony acting like this!? Sure their profits are down 95% but come on this isn't going to help.

shighfield · 01-30-2009, 03:34 PM

SOny Canada contacted me today from the "Sony Listens" post. It was delayed due to them having to get the email to the Canadian support area.

Since I am local to the depot they have asked me to drive the unit in with the original receipt and packaging. I'm going to drive there on Monday so I'll let you all know what happens then.

MerLock · 01-30-2009, 03:42 PM

That is awesome. Keep us updated.

debacler · 01-30-2009, 08:32 PM

Server - Thanks for the contact info. I sent an email off to Sony Listens. I didn't see a CR email address to CC. I guess I'll wait and see if Sony Listens can figure this out before contacting them.

My review wasn't pulled from the site, it never made it up. The only review that I know of that was removed was Server's. For all we know this all could just be some sort of glitch. I'm holding off on the pitchforks and torches until we see something more conclusive.

Back on the subject of the dust spots, for those with the spots, how long did you had your reader before the spots got real bad? I've only gotten a handful that have shown up over the month I've had it. Should I expect them to just keep accumulating? It's not a huge issue for me as I only use the lights occasionally.

Server · 01-31-2009, 06:53 PM

For whats its worth, I gave up on the review site.
My first post WAS pulled after I viewed it myself.
The second post never made it up for whatever reason(s).

As for the dust, my email to SonyListens got my credentials
referred to Customer Service where I reside and I await for
further instructions to which I presume will be a swapped
unit (hopefully from the Revision B production line) Again,
the issue on my unit is quite minor but it does exists. I will
do the swap only because of what I read here that the
flecks got worse over time.

shighfield · 01-31-2009, 09:44 PM

debacler: I've had the unit since Dec 8'th. So all I can tell you is it does get worse over time.

shighfield · 02-02-2009, 04:54 PM

Dropped off the unit at Sony this afternoon. They have "Never seen anything like it" and will have the unit for 10-12 business days while they determine the cause.

So here's hoping Sony Canada talks to Sony US as more of you in the states have the issue as well.

Back to reading on my Cellphone as my wife can't give up the EBW1150 now that she's hooked on ebooks too! <Laugh>

MerLock · 02-02-2009, 04:56 PM

Perhaps you can direct them to these forums so they can see that it's not an isolate incident.

Server · 02-02-2009, 05:38 PM

You mean they didn't offer you a SWAP?? or a Loner reader? Hmm...
Was it hard for you to show them the dust or was yours that obvious?

ewiplayer · 02-02-2009, 08:01 PM

I've got those lovely dust spots too. Gonna see if sony will help

ewiplayer · 02-03-2009, 05:35 AM

Wow... they got back to me really quickly, but the response is... well, hilarious? Sad?

Quote:

I'm sorry you're experiencing difficulty with your Sony Reader as it appears to have
dust particles on the screen. Based on the information you've provided, I suggest
that you perform a hard reset and check the operation. I have provided a link* for
the information to perform hard reset:

http://www.kb.sony.com/selfservice/d...nalId=C1002072

*You may be asked to enable or allow the link to work.

Yup... software reset... that'll clean up the dust.

Dedale · 02-03-2009, 05:49 AM

wtf ?!
I love this kind of answers...

Good luck with the next contact...

shighfield · 02-03-2009, 08:59 AM

Server: No they didn't offer a swap, a loaner or anything. It was very easy to show the lady the dust spots I flipped on the lights and you can see them in daylight now too. ;(

Phonella · 02-05-2009, 03:39 PM

Quote:

Originally Posted by shighfield

Server: No they didn't offer a swap, a loaner or anything. It was very easy to show the lady the dust spots I flipped on the lights and you can see them in daylight now too. ;(

Please keep us posted. I'm also from Canada and just had one dust spot appear overnight. As others have said it's distracting when reading with the light on at night. I received delivery Nov. 19 and have never taken this thing out of the house -- it just stays on the nightstand beside my bed.

01-30-2009, 08:32 PM	#35
debacler Member Posts: 13 Karma: 14 Join Date: Jan 2009 Device: PRS-700	Server - Thanks for the contact info. I sent an email off to Sony Listens. I didn't see a CR email address to CC. I guess I'll wait and see if Sony Listens can figure this out before contacting them. My review wasn't pulled from the site, it never made it up. The only review that I know of that was removed was Server's. For all we know this all could just be some sort of glitch. I'm holding off on the pitchforks and torches until we see something more conclusive. Back on the subject of the dust spots, for those with the spots, how long did you had your reader before the spots got real bad? I've only gotten a handful that have shown up over the month I've had it. Should I expect them to just keep accumulating? It's not a huge issue for me as I only use the lights occasionally. Last edited by debacler; 01-30-2009 at 08:34 PM. Reason: massive grammar failure

01-31-2009, 06:53 PM	#36
Server Anti-Narcissist Posts: 171 Karma: 307 Join Date: Nov 2008 Location: Somewhere Far, Nowhere Near... Device: SØNY6	For whats its worth, I gave up on the review site. My first post WAS pulled after I viewed it myself. The second post never made it up for whatever reason(s). As for the dust, my email to SonyListens got my credentials referred to Customer Service where I reside and I await for further instructions to which I presume will be a swapped unit (hopefully from the Revision B production line) Again, the issue on my unit is quite minor but it does exists. I will do the swap only because of what I read here that the flecks got worse over time. Last edited by Server; 01-31-2009 at 07:02 PM. Reason: grammarrrrrr

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01-30-2009, 08:54 AM	#32
shighfield Groupie!? GROUPIE!?!? Posts: 317 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Kobo Touch	Wow. A big company like Sony acting like this!? Sure their profits are down 95% but come on this isn't going to help.

01-30-2009, 03:34 PM	#33
shighfield Groupie!? GROUPIE!?!? Posts: 317 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Kobo Touch	SOny Canada contacted me today from the "Sony Listens" post. It was delayed due to them having to get the email to the Canadian support area. Since I am local to the depot they have asked me to drive the unit in with the original receipt and packaging. I'm going to drive there on Monday so I'll let you all know what happens then.

01-30-2009, 03:42 PM	#34
MerLock Evangelist Posts: 411 Karma: 1034889 Join Date: Nov 2007 Device: none	That is awesome. Keep us updated.

01-31-2009, 09:44 PM	#37
shighfield Groupie!? GROUPIE!?!? Posts: 317 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Kobo Touch	debacler: I've had the unit since Dec 8'th. So all I can tell you is it does get worse over time.

02-02-2009, 04:54 PM	#38
shighfield Groupie!? GROUPIE!?!? Posts: 317 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Kobo Touch	Dropped off the unit at Sony this afternoon. They have "Never seen anything like it" and will have the unit for 10-12 business days while they determine the cause. So here's hoping Sony Canada talks to Sony US as more of you in the states have the issue as well. Back to reading on my Cellphone as my wife can't give up the EBW1150 now that she's hooked on ebooks too! <Laugh>

02-02-2009, 04:56 PM	#39
MerLock Evangelist Posts: 411 Karma: 1034889 Join Date: Nov 2007 Device: none	Perhaps you can direct them to these forums so they can see that it's not an isolate incident.

02-02-2009, 05:38 PM	#40
Server Anti-Narcissist Posts: 171 Karma: 307 Join Date: Nov 2008 Location: Somewhere Far, Nowhere Near... Device: SØNY6	You mean they didn't offer you a SWAP?? or a Loner reader? Hmm... Was it hard for you to show them the dust or was yours that obvious?

02-02-2009, 08:01 PM	#41
ewiplayer Enthusiast Posts: 47 Karma: 90 Join Date: Nov 2008 Device: Sony PRS-700	I've got those lovely dust spots too. Gonna see if sony will help

02-03-2009, 05:49 AM	#43
Dedale Guest Star Posts: 146 Karma: 9848 Join Date: Sep 2008 Location: Montreal (Canada) Device: Sony PRS-700, Nook STR	wtf ?! I love this kind of answers... Good luck with the next contact...

02-03-2009, 08:59 AM	#44
shighfield Groupie!? GROUPIE!?!? Posts: 317 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Kobo Touch	Server: No they didn't offer a swap, a loaner or anything. It was very easy to show the lady the dust spots I flipped on the lights and you can see them in daylight now too. ;(

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