PC won't recognize Kobo Aura Help!

maezy · 05-05-2014, 09:25 PM

My laptop will not recognize my device (Kobo Aura). When I first connected it I got a message that said it was installing drivers and then the message "Installation of device driver was unsuccessful." First - why would it want to install a new driver? I connected it a few days ago just fine. Second - I have done the following:
- used different USB ports
- used a different micro USB cord
- restarted my computer (a few times)
- hard restarted my Kobo via a paper clip
Nothing. Worked. Help please!

Also, latest version on device is 3.3.0.

PeterT · 05-05-2014, 09:31 PM

What O/S are you using?

maezy · 05-05-2014, 09:34 PM

Windows 7

davidfor · 05-05-2014, 11:40 PM

The need to install a driver usually means there was a firmware update since the last connection. Or a different USB port was used.

I have had the driver install fail once or twice. From memory, I fixed it using USBDeview to delete all the instances of "Kobo eReader" devices installed. Then restart both the PC and the device.

maezy · 05-06-2014, 12:06 PM

I was able to fix the problem. I read on here *somewhere* that a person with the same problem was able to see the device in Devices & Printers.

I checked there and saw it. I right clicked and clicked Properties. In there I was able to look to see what drivers there were - which there were none. I clicked EDIT and then Check for Drivers. It found one, installed it and VOILA! Worked.

05-05-2014, 09:25 PM	#1
maezy Junior Member Posts: 3 Karma: 10 Join Date: May 2014 Device: Kobo Aura	PC won't recognize Kobo Aura Help! My laptop will not recognize my device (Kobo Aura). When I first connected it I got a message that said it was installing drivers and then the message "Installation of device driver was unsuccessful." First - why would it want to install a new driver? I connected it a few days ago just fine. Second - I have done the following: - used different USB ports - used a different micro USB cord - restarted my computer (a few times) - hard restarted my Kobo via a paper clip Nothing. Worked. Help please! Also, latest version on device is 3.3.0.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Aura Calibre 0.9.43 wont recognize Aura	gtg524y	Kobo Reader	2	01-01-2014 04:51 PM
Calibre won't connect to Kobo Aura HD	ophelia	Devices	1	11-09-2013 05:00 PM
Kobo Aura won't stay switched off!	solwisesteve	Kobo Reader	11	06-12-2013 04:54 AM
Computer won't recognize Kobo Touch	MaliaSky	Kobo Reader	2	11-18-2012 05:38 PM
Help! App won't recognize Kobo	GabrielR	Kobo Reader	19	12-27-2010 12:29 PM

05-05-2014, 09:31 PM	#2
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	What O/S are you using?

05-05-2014, 09:34 PM	#3
maezy Junior Member Posts: 3 Karma: 10 Join Date: May 2014 Device: Kobo Aura	Windows 7

05-05-2014, 11:40 PM	#4
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The need to install a driver usually means there was a firmware update since the last connection. Or a different USB port was used. I have had the driver install fail once or twice. From memory, I fixed it using USBDeview to delete all the instances of "Kobo eReader" devices installed. Then restart both the PC and the device.

05-06-2014, 12:06 PM	#5
maezy Junior Member Posts: 3 Karma: 10 Join Date: May 2014 Device: Kobo Aura	I was able to fix the problem. I read on here somewhere that a person with the same problem was able to see the device in Devices & Printers. I checked there and saw it. I right clicked and clicked Properties. In there I was able to look to see what drivers there were - which there were none. I clicked EDIT and then Check for Drivers. It found one, installed it and VOILA! Worked.

Advert

Advert