Delay in processing payment/receipt for Kobo book purchase

HarleyB · 03-23-2012, 08:31 PM

This morning when I checked my email I found an order receipt from Kobo thanking me for my purchase. I was immediately suspicous because it's a few weeks since I bought a book from Kobo.
After checking I'm a bit confused because I did purchase the book on the 26th February and downloaded it to ADE immediately. Both ADE and Calibre show the book dated the 26th Feb and I know it happened then because it was a birthday present for my husband and I loaded it onto his iPad on the evening of the 27th Feb. He has already read the book.
So then I checked my credit card and saw that the other 2 books that I purchased at the same time (but in different transactions of course!) were there but the charge for the third book was missing.

I'm not disputing the charge at all and I am happy to pay because I did buy the book but I'm wondering why has it taken almost a month for Kobo to send me the receipt and presumably charge my credit card? As of a few minutes ago there is still no charge on my card but I expect it to appear tomorrow.

Has anyone else had this happen?

melmac · 03-23-2012, 09:29 PM

Yes the same thing happened to me a book I purchased and downloaded a month ago was not charged until yesterday.

Witty Username · 03-24-2012, 09:22 AM

I got a receipt yesterday for the book I bought and downloaded on 8 March.

Marbles · 03-24-2012, 10:48 AM

Me as well. Mine was from Feb 22.

immsm · 03-24-2012, 10:56 AM

I got several receipts yesterday for books I purchased about a month ago.

digiSara · 03-24-2012, 11:03 AM

I ordered a gift card for my dad on Mar 3, to be delivered the same day. I didn't get any confirmation email and the gift card wasn't delivered, and my credit card hadn't been charged yet - but I didn't want to re-order in case I got charged twice.

The gift card was delivered 2 weeks late - I got the confirmation email the same day as delivery. I complained and was told I shouldn't order for the same day because they can sometimes arrive a few days late. 2 weeks isn't acceptable though!

paulsalter · 03-24-2012, 11:33 AM

I get the delay, also get the delay with iTunes store

Mostly Math · 03-24-2012, 12:23 PM

Me too. I ordered about 10 books one day (using up coupons) and a few of them are just billing now.

S

03-23-2012, 08:31 PM	#1
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	Delay in processing payment/receipt for Kobo book purchase This morning when I checked my email I found an order receipt from Kobo thanking me for my purchase. I was immediately suspicous because it's a few weeks since I bought a book from Kobo. After checking I'm a bit confused because I did purchase the book on the 26th February and downloaded it to ADE immediately. Both ADE and Calibre show the book dated the 26th Feb and I know it happened then because it was a birthday present for my husband and I loaded it onto his iPad on the evening of the 27th Feb. He has already read the book. So then I checked my credit card and saw that the other 2 books that I purchased at the same time (but in different transactions of course!) were there but the charge for the third book was missing. I'm not disputing the charge at all and I am happy to pay because I did buy the book but I'm wondering why has it taken almost a month for Kobo to send me the receipt and presumably charge my credit card? As of a few minutes ago there is still no charge on my card but I expect it to appear tomorrow. Has anyone else had this happen?

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03-23-2012, 09:29 PM	#2
melmac Wizard Posts: 1,399 Karma: 5573651 Join Date: Oct 2010 Location: Perth AU Device: Sony PRS650, Sony T3	Yes the same thing happened to me a book I purchased and downloaded a month ago was not charged until yesterday.

03-24-2012, 09:22 AM	#3
Witty Username Addict Posts: 329 Karma: 4702571 Join Date: Jun 2011 Location: Somerset, England Device: Sony PRS-650, Kobo Touch, Kobo Libra H2O	I got a receipt yesterday for the book I bought and downloaded on 8 March.

03-24-2012, 10:48 AM	#4
Marbles Zealot Posts: 114 Karma: 6296 Join Date: Jul 2011 Location: Albert, Canada Device: KoboTouch & Kobo Vox iPad2	Me as well. Mine was from Feb 22.

03-24-2012, 10:56 AM	#5
immsm I'll never grow up. Posts: 23 Karma: 1986 Join Date: Jul 2011 Location: Canada Device: Kobo touch edition	I got several receipts yesterday for books I purchased about a month ago.

03-24-2012, 11:03 AM	#6
digiSara Groupie Posts: 158 Karma: 153344 Join Date: Dec 2010 Device: Kobo wifi	I ordered a gift card for my dad on Mar 3, to be delivered the same day. I didn't get any confirmation email and the gift card wasn't delivered, and my credit card hadn't been charged yet - but I didn't want to re-order in case I got charged twice. The gift card was delivered 2 weeks late - I got the confirmation email the same day as delivery. I complained and was told I shouldn't order for the same day because they can sometimes arrive a few days late. 2 weeks isn't acceptable though!

03-24-2012, 11:33 AM	#7
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	I get the delay, also get the delay with iTunes store

03-24-2012, 12:23 PM	#8
Mostly Math Groupie Posts: 170 Karma: 1154013 Join Date: May 2010 Location: Toronto Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD	Me too. I ordered about 10 books one day (using up coupons) and a few of them are just billing now. S

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