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Old 05-10-2019, 04:48 PM   #1
goldmine1965
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Clara HD Frozen

My Clara HD screen has frozen. The covers of two books are superimposed over each other. No matter where I touch on the screen, it is not responding. Powering on and off does not change anything. I can't return it, I do not have the original packaging anymore. Can I take the back cover off and do anything myself? Sorry for the sideways view, I do not know how to rotate it
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Old 05-10-2019, 04:57 PM   #2
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Quote:
Originally Posted by goldmine1965 View Post
My Clara HD screen has frozen. The covers of two books are superimposed over each other. No matter where I touch on the screen, it is not responding. Powering on and off does not change anything. I can't return it, I do not have the original packaging anymore. Can I take the back cover off and do anything myself? Sorry for the sideways view, I do not know how to rotate it
sorry to be the bearer of bad news unfortunately it looks like it's caused by a broken substrate (broken screen)

hopefully i'm wrong and someone more knowledgeable than me on these matters will be able to help.

best wishes koboy

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Old 05-10-2019, 08:51 PM   #3
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I would agree that's a broken substrate.
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Old 05-13-2019, 11:48 PM   #4
JAC70
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You held the power button down for 10-15 seconds?
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Old 05-14-2019, 12:14 AM   #5
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Quote:
Originally Posted by JAC70 View Post
You held the power button down for 10-15 seconds?
Take a close look at the image in the OP's message. Notice the curved line just above the DARK in DARKNESS. That is pretty much a classic cracked substrate image. A power cycle is not going to help.
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Old 05-14-2019, 06:26 PM   #6
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it's long overdue for all ereader's regardless of screen size to have a plastic substrate instead of glass.

best wishes koboy
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Old 05-14-2019, 06:38 PM   #7
Dr. Drib
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Yep.....classic broken substrate photo.
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