Severely bugged off:

Riocaz · 08-23-2006, 07:12 AM

Quote:

OK It's now 5 working days since I was told I would have it within 3 working days.

I knew yesterday that it was in Barking but the address was wrong (an issue I had already raised with their support team as the original iLiad and the return box were both shipped with an incomplete street name).

I phoned UPS today to see whats going on, and it appears that while they corrected that UPS and updated the address to the correct one, UPS still can't find the address (not iRex's fault I admit, UPS were able to find it with the wrong <selfcensored> address the last 2 times). The Office in Barking will be giving me a call to confirm whats going on from their side.

However, they (iRex) also appear to have done something new.

Apparently they have completely mis-spelled my Surname (It's Donovan, not Dovona). This was correct on the first 2 parcels so why the new spelling I don't know.

I'm more than a little annoyed right now.

This went past "unacceptable" some time ago. But of course you can't complain to the iRex head office about their support team. All official complaints about the support team need to be made via the support number (according to the person who answered the main number and refused to pass me through to someone I could complain to, when I was given the original estimate of 2 weeks for a repair).

So whats next? A DOA unit?

http://forum.irexnet.com/viewtopic.php?p=1204#1204

Janus · 08-23-2006, 07:26 AM

you might wanna send an email to info@irextechnologies.com

Riocaz · 08-23-2006, 07:57 AM

Yes, Karel, responded to that effect quite quickly on my thread over at the iRex forum (Though, amusingly, he gave me an invalid typoed address).

Thankfully, instead of making me angrier, it's actually made me laugh, and calm down somewhat.

El Chupacabra · 08-23-2006, 08:26 AM

So sorry to hear that, yours is the neverending tale...

TadW · 08-23-2006, 08:38 AM

Quote:

Originally Posted by Riocaz

Thankfully, instead of making me angrier, it's actually made me laugh, and calm down somewhat.

Relief can also be found here: https://www.mobileread.com/forums/showthread.php?t=6902

Riocaz · 08-23-2006, 08:44 AM

naah, I was too angry to reach my inner calm.

Riocaz · 08-23-2006, 09:05 AM

To add insult to injury...

UPS diddn't call me back.

I have just raised a complaint with them too.

TadW · 08-23-2006, 09:09 AM

Quote:

Originally Posted by Riocaz

naah, I was too angry to reach my inner calm.

Understandable.

08-23-2006, 07:26 AM	#2
Janus Member Posts: 20 Karma: 35 Join Date: Jul 2006 Device: iRex iLiad	you might wanna send an email to info@irextechnologies.com Last edited by Janus; 08-23-2006 at 07:31 AM.

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08-23-2006, 07:57 AM	#3
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Yes, Karel, responded to that effect quite quickly on my thread over at the iRex forum (Though, amusingly, he gave me an invalid typoed address). Thankfully, instead of making me angrier, it's actually made me laugh, and calm down somewhat.

08-23-2006, 08:26 AM	#4
El Chupacabra Enthusiast Posts: 33 Karma: 10 Join Date: Aug 2006 Device: iLiad / Nokia 6630	So sorry to hear that, yours is the neverending tale...

08-23-2006, 08:44 AM	#6
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	naah, I was too angry to reach my inner calm.

08-23-2006, 09:05 AM	#7
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	To add insult to injury... UPS diddn't call me back. I have just raised a complaint with them too.

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