01-14-2008, 03:55 PM | #1 |
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Broken display
Hi,
This time I am done playing with my cybook, half of the screen went black. I tried to restart and reset but nothing improve. It's even worse since I took the picture, now the complete uper half is black. I sent an email to booken, I hope I will get a replacement. I never drop it or anything. I read somewhere that this is not the first case like it, any feedback? Did you have it replaced? |
01-14-2008, 10:43 PM | #2 |
Sir Penguin of Edinburgh
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It looks like the controller chip for the screen malfunctioned. You'll have to send the device in to be repaired or replaced.
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01-15-2008, 02:38 AM | #3 |
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I agree with Nate - that definitely looks like a screen controller problem. As Nate says, you'll need to send it back for repair.
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01-17-2008, 03:55 AM | #4 |
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Thanks for the feedback. I am still waiting for an answer from Bokeen.
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01-17-2008, 06:29 AM | #5 |
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I had a similar experience but the top half was all black ~ it was a return & replacement under warranty job ..
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01-17-2008, 09:14 AM | #6 |
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01-21-2008, 06:03 AM | #7 |
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It has been one week and still no news from Bookeen. A short message to inform me that my problem would be handdled as soon as possible would have been nice.
I am now very pissed off, this kind of behaviour is unacceptable from a company who sells such an expensive device. Please, if somebody knows a phone number where I can join Bookeen directly... |
01-21-2008, 06:15 AM | #8 | |
Grand Sorcerer
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Quote:
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01-21-2008, 06:22 AM | #9 |
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Well I agree, emails are not the best way to support customers, so why don't they provide also phone number?
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01-21-2008, 06:53 AM | #10 |
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It's very difficult for small companies like Bookeen to provide international support by phone. Can they assume that all their customers will speak French? If not, how many languages does the person who answers the phone have to speak? Dealing with e-mails is a lot more straightforward. Because e-mail is not 100% reliable, I too generally give it 24h and then re-send. I've always found Bookeen's support to be pretty good at answering - if you've waited a week with no reply, I think the most likely explanation is that your e-mail didn't reach them.
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01-21-2008, 10:23 AM | #11 | |
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Well by the way it seems that you were right and they immediately answered today after I sent another email, so let say the first one is lost somewhere... |
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01-21-2008, 12:41 PM | #12 |
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That's good to hear. Hope you get it sorted out quickly.
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01-21-2008, 03:16 PM | #13 |
Groupie
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I think I have a similar problem. An hour ago, I disconnected my Cybook from my computer and went to power it down - bad surprise, the display was just a series of black and white squares! See the scan below...
So I tried reset and restart, but nothing works. After rebooting, the display goes back to the squares again. Anybody experienced something like this here? |
01-21-2008, 03:28 PM | #14 | |
Wizard
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Regards, Marco. |
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01-21-2008, 03:37 PM | #15 |
Groupie
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OK, I guess the problem comes from my tinkering with the ebook files in the file manager while the Cybook was plugged in the computer. But I never touched the system files.
New problem, now: I checked, and I can't read the internal flash drive on the computer anymore. The drive is detected but can't be mounted in Linux. |
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