Kobo Vox- Software update issue

[Lack-O-Booty]

Purchased my Kobo Vox while I was out of town last week. Got it home, all excited to fire it up and use it, only to have the update error message. Called Kobo, and was told to "push" the apparent huge download through by constantly re-trying. After several hours of this being unsuccessful, I again called Kobo. I was advised to do a factory reset and again try to "push" the download through. After almost 4 hours of failed attempts again, i called Kobo again. They advised me that my case would be sent to "tier 2" tech service. 12 hrs later I recieved an e-mail telling me to remove the backing, and pushing the little black battery reset button. Guess what? Didnt work! once again, contacted Kobo, who then stated I needed either return it to futureshop, where I purchased it, or to send my BRAND NEW Kobo in for repairs....at MY COST!! Sooo, My 2 choices are as follows
1. Drive the 5 hrs, pay gas and hotel to return it, as there is no Futureshop where I live, or..
2. Send it in for repairs, at my cost
I'm sorry, am I on Punked or something? Kobo is obviously aware of the issues with this update, and have been for several months, and have done nothing about it? How about letting your retailers know so they can warn potential customers.
Fyi, The futureshop I purchased it from, attempted to set up a different one, and had same issues I did....
I am absolutely disgusted in this company, and how they deal with the issues they have created!

[paulsalter]

Originally Posted by Lack-O-Booty

Purchased my Kobo Vox while I was out of town last week. Got it home, all excited to fire it up and use it, only to have the update error message. Called Kobo, and was told to "push" the apparent huge download through by constantly re-trying. After several hours of this being unsuccessful, I again called Kobo. I was advised to do a factory reset and again try to "push" the download through. After almost 4 hours of failed attempts again, i called Kobo again. They advised me that my case would be sent to "tier 2" tech service. 12 hrs later I recieved an e-mail telling me to remove the backing, and pushing the little black battery reset button. Guess what? Didnt work! once again, contacted Kobo, who then stated I needed either return it to futureshop, where I purchased it, or to send my BRAND NEW Kobo in for repairs....at MY COST!! Sooo, My 2 choices are as follows
1. Drive the 5 hrs, pay gas and hotel to return it, as there is no Futureshop where I live, or..
2. Send it in for repairs, at my cost
I'm sorry, am I on Punked or something? Kobo is obviously aware of the issues with this update, and have been for several months, and have done nothing about it? How about letting your retailers know so they can warn potential customers.
Fyi, The futureshop I purchased it from, attempted to set up a different one, and had same issues I did....
I am absolutely disgusted in this company, and how they deal with the issues they have created!

Kobo seem to have issues with the update server which is affecting many people

they have now given a way to manually update it, hopefully this thread should give some info

https://www.mobileread.com/forums/sho...d.php?t=172392

[sassy-moi]

can anyone help me? i was using my vox on friday, and come monday it wouldn't work. i've tried everything and still nothing. she'll tell me resetting blah blah blah...then software update screen saying restarting. after that nothing. yet the bottom icons are lite up. she just won't turn on.

[valar84]

Originally Posted by sassy-moi

can anyone help me? i was using my vox on friday, and come monday it wouldn't work. i've tried everything and still nothing. she'll tell me resetting blah blah blah...then software update screen saying restarting. after that nothing. yet the bottom icons are lite up. she just won't turn on.

I has pretty much the same problem. Contact Kobo and tell them the problem. They're going to make you try a few things, like a factory reset. If it still doesn't work, they should change it. I found that they weren't a bad company to deal with as a customer.