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Old 09-08-2021, 05:44 AM   #16
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There are some who enjoy the challenges of Boyue devices and those who want easy to understand and use. ottischwenk is in the first category and unable to empathise with those in the other camp. Unfortunately, until you go Boyue it's not possible to understand the situation and yes support is minimal.
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Old 09-08-2021, 06:33 AM   #17
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Quote:
Originally Posted by bazz2004 View Post
There are some who enjoy the challenges of Boyue devices and those who want easy to understand and use. ottischwenk is in the first category and unable to empathise with those in the other camp. Unfortunately, until you go Boyue it's not possible to understand the situation and yes support is minimal.
I have received satisfactory responses to every request I send to likebook@boyue.com and any issues that arise have been resolved quickly.
I have no idea what people do who have problems with Boyue equipment.
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Old 09-08-2021, 10:36 AM   #18
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Quote:
Originally Posted by ottischwenk View Post
I contacted likebook@boyue.com on Saturday and got a response today.
A post on Reddit doesn't seem a safe source of information to me.
I used the email address that you provided to also send an email to Boyue. Perhaps if more Boyue users contacted them, they could be persuaded to modify their amateurish benavior.

My text to them:

"Hello

I am an happy Likebook Mars owner from Portugal, Europe, bought through Amazon.

But I am very disappointed that your support service for upgrades is way well bellow minimal quality normal customer expectations.

I would like to request for Boyue to have an official website/page, at least in English, with reliable (because it is coming from your official website), up to date, "bona fides" upgrade download links for Mars and other Boyue products.

It is really not acceptable to provide this service through Facebook - this is very, very unprofessional. It is probably also illegal under European consumer protection laws.

Thank you for you attention,"
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Old 09-10-2021, 03:57 AM   #19
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So, are they alive or is it a broken company now?

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Old 09-10-2021, 12:30 PM   #20
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Still waiting for at least a simple acknowledgment of my email, but some user(s) in this forum had a next day reply...
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Old 09-10-2021, 01:24 PM   #21
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It is really not acceptable to provide this service through Facebook - this is very, very unprofessional. It is probably also illegal under European consumer protection laws.
I can't imagine an answer to that.
There is no need to do this.
The reference to consumer protection is ridiculous.
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Old 09-10-2021, 01:33 PM   #22
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Quote:
Originally Posted by viceant View Post
So, are they alive or is it a broken company now?
My experience is that they live.

My mail from 4.9. 20:33
Quote:
Is there a link for Likebook P10 firmware update BYRead-V3.1.12021081009?
Answer from likebook@boyue.com from 6.9. 10:13
Quote:
Yes, here is the local update package (BYRead-V3.1.12021081009) for your P10:

https://mega.nz/#!vAQk3DSa!SDonrXhah...kTJhgpi-H5DiUc
That doesn't speak for a broken company

Last edited by ottischwenk; 09-10-2021 at 02:20 PM.
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Old 09-11-2021, 01:09 PM   #23
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Quote:
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My experience is that they live.
What do you think of this thread and others similar on that forum?
https://tieba.baidu.com/p/7406649324?prev=frs#/

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Last edited by viceant; 09-11-2021 at 02:06 PM.
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Old 09-11-2021, 04:39 PM   #24
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What do you think of this thread and others similar on that forum?
I have no idea and I don't care what is being written about.
I emailed and got a response and that shows me that there is activity there - contrary to what has been said.
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Old 09-15-2021, 06:24 PM   #25
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I can't imagine an answer to that.
There is no need to do this.
The reference to consumer protection is ridiculous.
I must say that I wholeheartedly agree with all these statements.
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Old 09-17-2021, 05:16 AM   #26
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There are some very strange companies out there in the e-ink domain. Ectaco is another one that seems to exist but not as most of us would understand it. I have one of their android tablets which I bought on ebay. Although Ectaco still sell devices there is zero support and their forum ceased to show new posts years ago. Attempts to contact tech support or sales enquiries simply result in spam and invitations for you to make an offer for the device you enquire about.
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Old 09-20-2021, 02:54 AM   #27
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Quote:
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I have no idea and I don't care what is being written about.

I emailed and got a response and that shows me that there is activity there - contrary to what has been said.
I don't understand that kind of partisanism.
It's not surprising antimask or antivaccine people behave because it's political and, in a certain way, a way of life, but deny reality because being fan of a brand is something ridiculous.

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Last edited by viceant; 09-20-2021 at 10:55 AM.
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