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Old 01-30-2018, 09:20 PM   #1
tropicallie
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Nook Glowlight 3 ADE Issue

A new problem popped up today. I use ADE to sideload my library books and until today that has worked just fine on the GL3. I've had to erase/reregister twice (once for each book) today. I've had this ereader since black Friday and add library books via ADE at least a couple times a week with no problems until today. When I click on the book image I get a message that says "this book has been returned. Please turn on Wi-Fi and connect to a network to continue". Thing is, I AM connected to a network and to rule out a wifi issue, I bought a book from B&N to check the connection and that loaded wirelessly just fine. Am I alone in having this problem? Anyone have any ideas what is happening here?
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Old 01-31-2018, 06:24 AM   #2
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Any chance it is a clock issue?
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Old 01-31-2018, 10:46 AM   #3
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Any chance it is a clock issue?
Oh, didn't think of that. Checked and they are the same. Oddly, things seem to be working fine today. Maybe something in one of the books I was transferring.
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Old 02-03-2018, 08:20 AM   #4
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I hate to keep harping on this because no one else seems to be having this problem but as of today, I can't transfer library books again. This time I get an error stating "Loan token update failed". If I recall correctly, the Glowlight Plus had this identical problem when it was released. I've spent hours deregistering, uninstalling ADE, re-installing ADE, re-authorizing everything and it's still a mess. My other Nooks aren't having any problem. It was months before they fixed the issue on the Plus. So now I have to decide if I really want to keep this thing. For now, I've turned it off, shoved it in a drawer and am using my Voyage.
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Old 02-03-2018, 03:00 PM   #5
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Originally Posted by tropicallie View Post
I hate to keep harping on this because no one else seems to be having this problem but as of today, I can't transfer library books again. This time I get an error stating "Loan token update failed". If I recall correctly, the Glowlight Plus had this identical problem when it was released. I've spent hours deregistering, uninstalling ADE, re-installing ADE, re-authorizing everything and it's still a mess. My other Nooks aren't having any problem. It was months before they fixed the issue on the Plus. So now I have to decide if I really want to keep this thing. For now, I've turned it off, shoved it in a drawer and am using my Voyage.


Mostly just thinking out loud here, but how long are you waiting between when you load the library book and before you open it? Also have you tried restarting it? I have issues with library books on my Glowlight Plus (not the 3, but still pretty close and supposedly has the same software). I have found that I have to wait for a while and restart to get them to show up and work. But after that I have not had issues.

Also what folder location are you putting your library books in?
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Old 02-16-2018, 07:59 AM   #6
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Glow light 3 problem

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Originally Posted by tropicallie View Post
Oh, didn't think of that. Checked and they are the same. Oddly, things seem to be working fine today. Maybe something in one of the books I was transferring.
How did you fix it?! I just got a GL3 and am thinking of returning it because of this issue ... problem is, I don’t want a Kindle but need something specifically for library books and NOT a tablet! HELP!
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Old 02-17-2018, 09:25 PM   #7
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It's better but certainly not fixed. I still get the occasional failures and NONE of the library book covers load on the GL3 until I click on the book and open it once it has transferred. But every time I connect to ADE I again lose all the covers.
Here's what I did to get to this point:

De-register the nook
Go through all the Nook setup stuff except the Adobe DRM setup.
Open ADE on PC
Connect Nook to PC via USB
Allow ADE to register the nook
(this last step is what I think made the difference. I had previously been registering the Adobe DRM via settings on the Nook)

Like I said, it's not perfect. Just better. Hope this makes sense.
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Old 02-18-2018, 05:26 AM   #8
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My Glowlight 3 will frequently lose the thumbnail cover images of books I've downloaded from B&N. They return after the NOOK is synced (wifi must be on).

So it looks like the disappearing cover thumbnails is a NOOK issue, not ADE.
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Old 02-18-2018, 11:08 AM   #9
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I would try:
  1. Download the library books to ADE
  2. Open in ADE to check good download.
  3. Close ADE.
  4. Connect Nook--I leave my nook in sleep mode for all file transfers just seems to have less problems.
  5. Open your file manger/file explorer.
  6. Use the file manger/file explorer to copy/paste or drag&drop the books to Nook.
  7. Eject Nook.
  8. Wait a couple minutes for the Nook to finish file operations.
  9. See if the books are there.
OR
  1. Create a calibre library just for library books.
  2. Import the downloaded library books into calibre
  3. calibre will not be able to open them but can be used to transfer to Nook.
  4. Connect Nook--in sleep mode.
  5. High lite the library books you want to load then send to Nook.
  6. Eject Nook.
  7. Wait a couple minutes for the Nook to finish file operations.
  8. See if the books are there.

bernie
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Old 03-03-2018, 04:41 AM   #10
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Bernie - thank you for taking the time to type out those instructions. Unfortunately they did not work. When using ADE, I'm unable to leave the Nook in sleep mode. The GL3 connects via a pop-up on the Nook for connecting as a USB device and you have to press "turn on" in order to connect to the pc.
I've avoided using Calibre with this device but decided to try your instructions. Calibre does not see the nook. The only way to transfer a book to my GL3 is to use "transfer to disk" where I can pull up the Nook as a usb drive. Tried to transfer but still doesn't show book on the Nook.
I had NO problems until the software update. I think my update was severely corrupted. I've tried to reset my device but it resets to the same updated software and not the original software.
I also have a Nook ST that has no issues with ADE and also a Plus that has no issues with transferring books so I'm sure this is an issue with the GL3.
I'm so frustrated over this. I bought the extended warranty and will probably just exchange it for another that hopefully does not have these issues.
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Old 03-07-2018, 09:03 PM   #11
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The Fix

@tropicallie I had the same problem with my Nook 3, I was able to get them loaded onto the nook without the error popping up by doing the following.

First I to downloaded the Adobe Digital Editions 2.0 version. The link from the Adobe site took me to a webpage which didn't have icons or pictures loaded but allowed me to download ADE version 2.0, I had Windows 10 as well and I also had to download some NET Framework file needed from Microsoft which popped up when I tried installing ADE 2.0.

I deleted the Digital Editions folder and all copies of the book I was trying to load. I deleted the authorization on the computer for ADE. I signed back in to ADE/reauthorized the computer.

Next, I re-downloaded the book to the computer from Overdrive/library site. In ADE, when I dragged the book into the Nook folder in the Adobe program there was a small loading screen which said "Authorizing Device" or something to that effect which on previous attempts I did not receive. Hope this helps.
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Old 03-17-2018, 08:55 AM   #12
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The fix for Mac

Nook Glowlight 3 using Overdrive (public library) and Adobe Digital Editions 4.5.7 and MacBook Air (Sierra 10.12.6)

I love my Nook Glowlight 3. My issue started with a "This book has been returned" error. Nook and Overdrive support suggested a bunch of things: factory reset on Nook, deregistering and reregistering ADE, upgrading ADE from 4.5.6 to 4.5.7, [unsuccessfully] trying to downgrade ADE to 3.0, disconnecting and reconnecting WiFi, and more. Along the way, the original error turned into "Error opening book. Loan token update failed."

The issue can resolved by switching from Adobe Digital Editions 4.5.7 to ADE 3.0, but 4.5.7 must be uninstalled in order to install 3.0.

These steps seem like a lot, but only took five minutes:

1. De-authorize ADE 4.5.7 on Mac
2. Uninstall ADE 4.5.7 by moving ADE files from Applications to TRASH
3. Empty TRASH
4. Download Adobe Digital Editions 3.0 from Adobe website and install
5. Any remaining Overdrive EPUB library books will still be in ADE; “remove” (not return) them from the ADE library
6. Close ADE
7. Connect Nook to computer
8. In Finder under Devices, Nook, delete Digital Editions folder
9. Eject Nook
10. Re-download desired ePUBs from public library (Overdrive)
11. Transfer downloaded books to ADE as usual; for transfer to be completed, ADE will request user ID and password to re-authorize computer
12. Connect Nook to computer
13. In ADE, transfer ePUBs to “Nook”
14. When completed, eject Nook

The above solution combines nuggets from other forums and this one.

Thanks all!
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Old 03-19-2018, 07:24 AM   #13
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The fact that you need to downgrade to an obsolete version of ADE to make it work with a brand new device is very disappointing. But with B&N flailing more now than ever, I guess we're lucky to have the Glowlight 3 at all.
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Old 03-23-2018, 12:00 AM   #14
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The fact that you need to downgrade to an obsolete version of ADE to make it work with a brand new device is very disappointing. But with B&N flailing more now than ever, I guess we're lucky to have the Glowlight 3 at all.
Hmmmm.... I'm still living with ADE 2.0.1. It downloads the few library books that I can't sync to my KA1 and transfers them without any issues I've seen. After the problems I had with ADE 3 and then the spying on the user and sending it in the clear with ADE 4, I reverted to 2.0.1 and will likely stay there until the library updates their Adobe Content Server to make updating a necessity.
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