PRS-700 Sony PRS 700. Screen Frozen - Page 3

Bleuwhale · 01-06-2009, 09:01 PM

Hi.

I had the SAME Problem - jsut that mine froze with the words "Starting Up"... I JUST got my Reader today.

I had tried to shut the reader down, and attempted a reset of the machine - nothing worked.

However, pressing the Reset, and then, sliding the power buttone twice -as someone else had earlier suggested- worked for me.

Sorry that I cant offer any more... so ..maybe, try it again ?

Seabound · 01-06-2009, 09:54 PM

On the PRS-505, there is an option under Advanced Settings called "Format Internal Memory."

Seabound · 01-06-2009, 11:04 PM

Quote:

Originally Posted by Seabound

On the PRS-505, there is an option under Advanced Settings called "Format Internal Memory."

Sorry, I'm an idiot--I forgot your screen was frozen.

grahamH · 01-07-2009, 11:36 AM

LOL Seabound !

Thank you though.

I have decided to wrap and post it back to a friend in the USA.
Think I had gone as far as i could with it.
Next step would have been to throw it at a wall and see how it read that.

Thank you each and all for your help.

Graham

zelda_pinwheel · 01-07-2009, 11:42 AM

i'm so sorry you weren't able to fix it.

maybe you got a faulty unit though. probably best to try to exchange it in that case. hopefully, the next one will give you no trouble at all. it really is a brilliant machine, i'm sure you'll (eventually) get lots of pleasure from it.

Candace · 04-11-2009, 09:45 PM

I seem to having the same issue. I got my prs 700 this morning and it has been charging for 10 hours. The light is amber and is solid yet I cannot turn it on or off. When I hit the hard reset, nothing happens. The front screen reads "Reader Digital Book by Sony
Enjoy the new revolution in reading
Starting up......
The light doesn't work and I cant see anything except the opening screen no matter what I do. Holding down the power button won't shut it down either.

Suggestions?

igorsk · 04-12-2009, 06:14 PM

How have you been charging it?

ooo · 04-14-2009, 08:45 AM

Sometimes you just have to keep pressing on the reset button. My reader freezes up, well it's stuck on "loading" numerous times. I send in a really large PDF with lots of links and it can't do those well. I end up holding the power and using the unscrewed stylus to poke at the reset. Eventually it does the trick. Can't say it's very easy. I wish we could just pull out a battery.

Patricia · 04-14-2009, 07:03 PM

This just might be useful:
https://www.mobileread.com/forums/showthread.php?t=21337

ddave · 04-15-2009, 04:19 PM

I just bought a Sony PRS-700 and I've been having similar, though not as extreme, issues. It looks to me like it's a battery or electronic problem. When I first charged it, I had to have it charging for 5 hours and then overnight. After the 5 hour charge, from a wall charger, the screen was frozen. But, the red light was on supposedly indicating that it was charging. I then plugged it into my laptop USB overnight and it seemed to work OK.

However, I noticed after a couple days that the battery meter was showing that it already needed to be charged. I had only turned 20 or 30 pages, way way below their quote of 7000 page turns. So, I plugged it in and charged it up again. But, again, after 2-3 days the battery meter indicated it could be charged again. This time I had only read a few pages. It seemed to me that the battery has a high discharge rate (maybe due to a leakage current?).

Now at home, I plugged it into my home desktop USB port overnight. This time, when I turned it on in the morning, the battery meter was lower than the night before.

I'm concerned that the battery is bad. I plan to call Sony about this later today.

ddave

Patricia · 04-15-2009, 05:02 PM

This phenomenon was noted by new users of the PRS500 and 505. It takes a few cycles before the battery meter calibrates accurately. Also the device is not fully charged when you buy it.

I found (with both my 500 and my 505) that it was useful to let the battery drain to nearly empty, then to recharge it for a long time, preferably using the mains charger overnight. After a couple of charges both devices behaved perfectly.

It is possible that the same holds true of the 700.

timestocome · 04-15-2009, 05:03 PM

I had a similar problem, the hd was munged.

In OSX I just used DiskUtility to reformat the internal HD ( Use FAT )

Once the reader came back up I used the Sony reformat just to be sure.

That fixes frozen screens when the reset button doesn't work.

igorsk · 04-15-2009, 06:33 PM

Quote:

Originally Posted by ddave

Now at home, I plugged it into my home desktop USB port overnight. This time, when I turned it on in the morning, the battery meter was lower than the night before.

You say "overnight"... make sure your computer doesn't go to sleep or turn off while the Reader is connected - that will make the battery discharge.

jaxx6166 · 04-15-2009, 06:37 PM

Sometimes the readers get so low that a computer charge will not work anymore. The solution is to use a PSP power charger or Sony's ridiculously expensive "Reader wall charger"

ddave · 04-16-2009, 11:57 AM

Thanks Igorsk, last night, while rereading the quick start guide, I learned that the battery will discharge if plugged in to a USB and the computer goes to sleep. A common event with computers today. And, your right, Sony's Reader wall charger is rediculously expensive.

I also have a Belkin travel plugin strip that has 2 USB connectors on the end. Unless there's some communication required to charge the Reader, will these charge the battery?

Alternatively, maybe the iGo power tip for the Sony PSP (tip # A54) might allow the wall charger to plug into the 5.2 volt input?

ddave

04-11-2009, 09:45 PM	#36
Candace Junior Member Posts: 1 Karma: 10 Join Date: Apr 2009 Device: prs 700	Same issue I seem to having the same issue. I got my prs 700 this morning and it has been charging for 10 hours. The light is amber and is solid yet I cannot turn it on or off. When I hit the hard reset, nothing happens. The front screen reads "Reader Digital Book by Sony Enjoy the new revolution in reading Starting up...... The light doesn't work and I cant see anything except the opening screen no matter what I do. Holding down the power button won't shut it down either. Suggestions?

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01-06-2009, 09:01 PM	#31
Bleuwhale Junior Member Posts: 7 Karma: 10 Join Date: Jan 2009 Device: Sony Digital Reader PRS-700	Hi. I had the SAME Problem - jsut that mine froze with the words "Starting Up"... I JUST got my Reader today. I had tried to shut the reader down, and attempted a reset of the machine - nothing worked. However, pressing the Reset, and then, sliding the power buttone twice -as someone else had earlier suggested- worked for me. Sorry that I cant offer any more... so ..maybe, try it again ?

01-06-2009, 09:54 PM	#32
Seabound Steerage Class Posts: 711 Karma: 505995 Join Date: Mar 2008 Location: Pacific Northwest, USA Device: Won't fit here anymore, see sig for a list of liseuses.	On the PRS-505, there is an option under Advanced Settings called "Format Internal Memory."

01-07-2009, 11:36 AM	#34
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	LOL Seabound ! Thank you though. I have decided to wrap and post it back to a friend in the USA. Think I had gone as far as i could with it. Next step would have been to throw it at a wall and see how it read that. Thank you each and all for your help. Graham

01-07-2009, 11:42 AM	#35
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	i'm so sorry you weren't able to fix it. maybe you got a faulty unit though. probably best to try to exchange it in that case. hopefully, the next one will give you no trouble at all. it really is a brilliant machine, i'm sure you'll (eventually) get lots of pleasure from it.

04-12-2009, 06:14 PM	#37
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	How have you been charging it?

04-14-2009, 08:45 AM	#38
ooo Enthusiast Posts: 26 Karma: 10 Join Date: Mar 2009 Device: PRS-700	Sometimes you just have to keep pressing on the reset button. My reader freezes up, well it's stuck on "loading" numerous times. I send in a really large PDF with lots of links and it can't do those well. I end up holding the power and using the unscrewed stylus to poke at the reset. Eventually it does the trick. Can't say it's very easy. I wish we could just pull out a battery.

04-14-2009, 07:03 PM	#39
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	This just might be useful: https://www.mobileread.com/forums/showthread.php?t=21337

04-15-2009, 04:19 PM	#40
ddave Enthusiast Posts: 35 Karma: 10 Join Date: Mar 2009 Location: Minnesota, USA Device: none	I just bought a Sony PRS-700 and I've been having similar, though not as extreme, issues. It looks to me like it's a battery or electronic problem. When I first charged it, I had to have it charging for 5 hours and then overnight. After the 5 hour charge, from a wall charger, the screen was frozen. But, the red light was on supposedly indicating that it was charging. I then plugged it into my laptop USB overnight and it seemed to work OK. However, I noticed after a couple days that the battery meter was showing that it already needed to be charged. I had only turned 20 or 30 pages, way way below their quote of 7000 page turns. So, I plugged it in and charged it up again. But, again, after 2-3 days the battery meter indicated it could be charged again. This time I had only read a few pages. It seemed to me that the battery has a high discharge rate (maybe due to a leakage current?). Now at home, I plugged it into my home desktop USB port overnight. This time, when I turned it on in the morning, the battery meter was lower than the night before. I'm concerned that the battery is bad. I plan to call Sony about this later today. ddave

04-15-2009, 05:02 PM	#41
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	This phenomenon was noted by new users of the PRS500 and 505. It takes a few cycles before the battery meter calibrates accurately. Also the device is not fully charged when you buy it. I found (with both my 500 and my 505) that it was useful to let the battery drain to nearly empty, then to recharge it for a long time, preferably using the mains charger overnight. After a couple of charges both devices behaved perfectly. It is possible that the same holds true of the 700.

04-15-2009, 05:03 PM	#42
timestocome Junior Member Posts: 2 Karma: 10 Join Date: Apr 2009 Device: Sony PRS-505	I had a similar problem, the hd was munged. In OSX I just used DiskUtility to reformat the internal HD ( Use FAT ) Once the reader came back up I used the Sony reformat just to be sure. That fixes frozen screens when the reset button doesn't work.

04-15-2009, 06:37 PM	#44
jaxx6166 Wizard Posts: 1,222 Karma: 769316 Join Date: Mar 2008 Location: Eternal summer Device: 350, iPad, PW	Sometimes the readers get so low that a computer charge will not work anymore. The solution is to use a PSP power charger or Sony's ridiculously expensive "Reader wall charger"

04-16-2009, 11:57 AM	#45
ddave Enthusiast Posts: 35 Karma: 10 Join Date: Mar 2009 Location: Minnesota, USA Device: none	Thanks Igorsk, last night, while rereading the quick start guide, I learned that the battery will discharge if plugged in to a USB and the computer goes to sleep. A common event with computers today. And, your right, Sony's Reader wall charger is rediculously expensive. I also have a Belkin travel plugin strip that has 2 USB connectors on the end. Unless there's some communication required to charge the Reader, will these charge the battery? Alternatively, maybe the iGo power tip for the Sony PSP (tip # A54) might allow the wall charger to plug into the 5.2 volt input? ddave