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Old 04-05-2019, 07:53 PM   #31
DeKuns
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I factory reset my Kindle DX Graphite and I end up cannot register the device. Similar to others here in the thread, I can still access Kindle Store. I have installed over and over again the Kindle Update Service, but still no luck to register the device. ;411 said that "Certificate: Missing". When I access Alt+611, it showed "Local Time Offset: +2h"; Does it affect installation of the Kindle Update Service?

Does anyone finally have a working solution? Thanks

Last edited by DeKuns; 04-05-2019 at 10:57 PM. Reason: Adding more information
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Old 04-12-2019, 01:11 AM   #32
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Originally Posted by Fixenstuff View Post
After spending over 5 hrs wit Kindle customer support. I decided to search on my own and I came upon this site. I fixed my Kindle DX with help from and here’s how I did it.

With all due respect guys, it has nothing to do with ATT's signal. My area is TMobile and I got my Kindle DX working.

What no one figured out, is that there is 2 patches for Kindle DX.

The first patch will upgrade your Kindle DX to version 2.5.8, it is called (Software Update 2.5.8). If it is already updated, you do not need to repeat the first step.

The second patch is a service update (This is why is say's there is no certificate, and that one is called (Services Update). It is the second update that will connect your Kindle DX to Whispernet, update your certificate and it will allow you to register it.

I went to the following webpage that eschwartz posted. Thank you very much eschwartz, I do appreciate it. Below is the webpage,

http://www.amazon.com/kindlesoftwareupdates/dx

Good luck guys. This worked for me and it will work for you.
I think what makes a difference is factory reset. Once you did a factory reset, then Kindle DX would not register. This seemed to be a software glitch of which Amazon does not care! Anyway, using sideload also okay.
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Old 04-12-2019, 10:54 AM   #33
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I'm currently working with Amazon support on this issue with my Kindle DX Graphite. I just bought my Kindle used, factory reset, applied 2.5.8 software update, then services update update-caupdate-09.bin. Amazon registered this unit to my account on their end as I have been unsuccessful in registering the device itself.
The support person created a ticket with their Kindle development area so am hoping something useful comes back from that. I'm impressed at the tenacity the Amazon support contact had with calling me back several times to follow up on my issue and pushing the issue to their development folks.
I still suspect that the services update file that they offer on their website is not correct for my version of the graphite (or certs are invalid due to some reason). Nothing to back this up, just that the behavior seems very similar to having a Kindle DX that has never installed services update. Hopefully will know more soon, one way or the other.

Question: I can browse the Kindle store just fine using this Kindle (3G only) but when I try the Alt-Y-Q-Q (611), it just reports back, "No items". Should I get back network info?
I can type the word "time" in search and it will give me current date system is using.

Last edited by Flipflargin; 04-12-2019 at 03:29 PM.
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Old 04-12-2019, 06:39 PM   #34
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I have recently purchased a used Kindle DX Graphite (the international model - serial number starting B009), and a used Kindle 2 International (serial number starting B003).

Both connect OK to the cellular network and can browse the store, but I'm also getting the "Certificate Missing" issue. The registration process fails without any error messages.

I have installed the 2.5.8 updates and the network services update, but they both still won't work.

I haven't been any able to find any information online that suggests there is a fix for this.

I contacted Amazon UK support, but they couldn't offer a lot of help, as these models were never sold in the UK, but they did say they would contact Amazon.com support for me.
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Old 04-13-2019, 01:23 PM   #35
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I finally figured out how to do a 411 and get results (Menu, Settings, Alt RQQ).
I got this interesting information:
--

411 Page
The FRAS,FIRS,WEBSITE,TODO,CDE server is DOWN, DOWN, DOWN, DOWN, DOWN
Certificate: MISSING
Device Registered? NO
Serial Number: <no peeky>
Radio Serial Number: <no peeky>
Waveform Version: <long number here>
<various other info here, IMSI, OTA Current, System Software Version...>

--
All five of the listed servers on their end are DOWN?
I'll share with Amazon and see what they say.
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Old 04-14-2019, 03:55 AM   #36
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Quote:
Originally Posted by Flipflargin View Post
I finally figured out how to do a 411 and get results (Menu, Settings, Alt RQQ).
I got this interesting information:
--

411 Page
The FRAS,FIRS,WEBSITE,TODO,CDE server is DOWN, DOWN, DOWN, DOWN, DOWN
Certificate: MISSING
Device Registered? NO
Serial Number: <no peeky>
Radio Serial Number: <no peeky>
Waveform Version: <long number here>
<various other info here, IMSI, OTA Current, System Software Version...>

--
All five of the listed servers on their end are DOWN?
I'll share with Amazon and see what they say.
The data you've got on the 411 page looks standard for this problem (as noted earlier in this thread and others).

I hope Amazon can give you more information, and that you can post it here.
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Old 04-15-2019, 10:32 AM   #37
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Quote:
Originally Posted by Daveoc64 View Post
The data you've got on the 411 page looks standard for this problem (as noted earlier in this thread and others).

I hope Amazon can give you more information, and that you can post it here.
update - I called Amazon this weekend for my ticket status and learned that the group working the ticket had requested a log dump from our Kindle device. I went through a couple attempts to register the unit just to cause logging of the event and then initiated the dump file (;dm). I took a quick peek at the log contents and it clearly showed the failed requests for a file from their server (exception file not found + null pointer exceptions).
I provided this dump file along with the original screen shot of the 411 page and the Kindle support person verified that all files were attached to the ticket.
Fingers crossed and waiting!

Last edited by Flipflargin; 04-15-2019 at 12:21 PM.
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Old 04-15-2019, 04:18 PM   #38
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Quote:
Originally Posted by Flipflargin View Post
update - I called Amazon this weekend for my ticket status and learned that the group working the ticket had requested a log dump from our Kindle device. I went through a couple attempts to register the unit just to cause logging of the event and then initiated the dump file (;dm). I took a quick peek at the log contents and it clearly showed the failed requests for a file from their server (exception file not found + null pointer exceptions).
I provided this dump file along with the original screen shot of the 411 page and the Kindle support person verified that all files were attached to the ticket.
Fingers crossed and waiting!
Flipflargin, thanks for your efforts filing the ticket. I also hope that they can solve this issue. It is almost obvious that there are software glitches at Amazon side. I hope our problem of missing certificate can be solved very soon! Waiting for updates of your ticket!

Last edited by DeKuns; 04-16-2019 at 06:07 AM.
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Old Yesterday, 10:21 PM   #39
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Another update, I called Amazon to check ticket, was told they were still "looking at the log" so nothing yet. The support guy said I'd likely hear something in 1-3 days, which came and went. sigh...

*But*, while playing around on Amazon's content management site, I went ahead and tried to download a book in my library and transfer it via USB to my Kindle DXG (.azw file). I was able to read it no problem (sorry if this is a known thing with this situation, I was shocked). So I tried another, then another, they all read fine on my Kindle. I then tried a "Kindle Unlimited" book, downloaded to my PC but it was not a .azw file. So when transferred to Kindle it never showed up on my device's list of books. So I tried renaming it with a .azw file extension and it showed up, available to read, opens fine. Please forgive if this is a known feature but I was overjoyed.
I absolutely don't mind doing this side-load thing as long as I can load up and read my Kindle purchases with the old DX (unable to register local device but registered on Amazon account).
I can finally enjoy reading on the DXG's large screen while I wait for Amazon to work my ticket!
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Old Today, 01:24 PM   #40
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Quote:
Originally Posted by Flipflargin View Post
*But*, while playing around on Amazon's content management site, I went ahead and tried to download a book in my library and transfer it via USB to my Kindle DXG (.azw file). I was able to read it no problem (sorry if this is a known thing with this situation, I was shocked).
Downloading should work OK, as long as the Kindle is registered to your account.

The problem for people like me is that we can't register the device at all, so there's no option to download and transfer via USB.

I hope to see an update from Amazon support for you, but I don't hold out much hope!
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