How to reproduce the image viewer bug

sirbruce · 02-25-2009, 10:15 PM

Okay, I've figured out how to reproduce the image viewer bug. I'm posting this here for Amazon support. Don't try this at home unless you're okay with resetting your Kindle 2.

First, you need to put some pictures on your Kindle 2 if you don't know how to do that:

1) make a folder called "pictures" in the root of Kindle drive or SD card. Kindle also checks for "dcim" made by cameras.
2) put your pictures for a single "book" into a folder inside that. The subfolder name will be used as the "book" name. Supported formats are jpg, png, gif.
3) in Home screen press Alt-Z. A new "book" should appear. Open it to view your pictures.
4) In the local menu you can toggle dithering, resize to fit and full screen mode.

Now, in my case, I have 3 jpgs in a "book" called My Pictures, which is a folder I created under the pictures folder. Now:

1. Open the "book" to the first picture.
2. Press the "1" key.
3. Click Next Page. You'll notice that the screen does not update.
4. Click Menu. NOW you'll be able to see the new image, but not before.
5. Moving forward or back results in the same problem.
6. Press Home.
7. Try to open the My Pictures book again, and once again the screen will not update. You need to press Menu to see any images.

At this point, your Kindle 2 is stuck like this until you manually reset it (hold down power switch for 15 seconds). Then the image viewer works normally again.

BOTTOM LINE: DO NOT PRESS THE "1" KEY WHILE VIEWING IMAGES, AS THIS WILL MESS UP YOUR KINDLE 2.

Hopefully someone from Amazon can look into this problem and produce a software fix ASAP. I'm not sure what the "1" key is supposed to do, if anything, but it's clearly messing the Kindle 2 image viewer up.

stevenmoy · 02-25-2009, 11:04 PM

Pressing Home key gets me back to Home despite the stuckage at image viewer. Nevertheless, its a bug. But if user can get back to Home without resetting his/her device is better.

btw, what are you doing with image viewer? it's not a feature.

sirbruce · 02-25-2009, 11:42 PM

You can get back Home, but going back into the picture book puts you right back into the "show image only if your hit Menu" mode.

People use the image viewer to read manga and comic books.

wastedlife · 02-27-2009, 11:49 AM

I can confirm that I have the same issue. I was using a manga converted using Mangle. I am almost certain that I never pressed the '1' key. I did ,however, have no problems until I exited the "book" and then tried to go back later on. If I do the "hold power for 15 seconds" what does this do? If you are referring to holding it until it shuts off and then turning it back on, I have done this and am still having the same issue.

stevenmoy · 02-27-2009, 12:23 PM

Don't use full screen mode at the moment

sirbruce · 02-27-2009, 04:06 PM

You have to hold it for a full 15 seconds to restart your Kindle. This is normally done if your Kindle is frozen, but in this case since it's not you can select Restart from the Menu in the Settings screen.

Damætas · 03-27-2009, 06:15 PM

Has anyone tried this since the last update came out? I wonder if it is still a bug.

sirbruce · 03-27-2009, 06:21 PM

Quote:

Originally Posted by Damætas

Has anyone tried this since the last update came out? I wonder if it is still a bug.

Still a bug last I tried it. Feel free to try it yourself, just hit "1" and if it messes up just reboot your Kindle2 .

S.Canton · 03-27-2009, 06:44 PM

I'm sure they'll correct this once they are aware of it and enough people make a stink. With a product launch this big, they can't really afford to sit on bugs like this.

sirbruce · 06-11-2009, 08:44 PM

Well, now that we have the Kindle DX, we know what the "1" key does in the image viewer.

It adds a ruler to the bottom of the screen, graduated 1 - 9. The left edges is 0, the right edge is 10.

Unfortunately, there doesn't seem to be any way to get rid of the ruler, but it doesn't interfere with displaying the pictures.

Full screen mode does not enlarge the pictures to full screen on the DX.

02-25-2009, 10:15 PM	#1
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	How to reproduce the image viewer bug Okay, I've figured out how to reproduce the image viewer bug. I'm posting this here for Amazon support. Don't try this at home unless you're okay with resetting your Kindle 2. First, you need to put some pictures on your Kindle 2 if you don't know how to do that: 1) make a folder called "pictures" in the root of Kindle drive or SD card. Kindle also checks for "dcim" made by cameras. 2) put your pictures for a single "book" into a folder inside that. The subfolder name will be used as the "book" name. Supported formats are jpg, png, gif. 3) in Home screen press Alt-Z. A new "book" should appear. Open it to view your pictures. 4) In the local menu you can toggle dithering, resize to fit and full screen mode. Now, in my case, I have 3 jpgs in a "book" called My Pictures, which is a folder I created under the pictures folder. Now: 1. Open the "book" to the first picture. 2. Press the "1" key. 3. Click Next Page. You'll notice that the screen does not update. 4. Click Menu. NOW you'll be able to see the new image, but not before. 5. Moving forward or back results in the same problem. 6. Press Home. 7. Try to open the My Pictures book again, and once again the screen will not update. You need to press Menu to see any images. At this point, your Kindle 2 is stuck like this until you manually reset it (hold down power switch for 15 seconds). Then the image viewer works normally again. BOTTOM LINE: DO NOT PRESS THE "1" KEY WHILE VIEWING IMAGES, AS THIS WILL MESS UP YOUR KINDLE 2. Hopefully someone from Amazon can look into this problem and produce a software fix ASAP. I'm not sure what the "1" key is supposed to do, if anything, but it's clearly messing the Kindle 2 image viewer up.

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02-25-2009, 11:04 PM	#2
stevenmoy Zealot Posts: 133 Karma: 348 Join Date: Jan 2008 Device: Kindle 2	Pressing Home key gets me back to Home despite the stuckage at image viewer. Nevertheless, its a bug. But if user can get back to Home without resetting his/her device is better. btw, what are you doing with image viewer? it's not a feature.

02-25-2009, 11:42 PM	#3
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	You can get back Home, but going back into the picture book puts you right back into the "show image only if your hit Menu" mode. People use the image viewer to read manga and comic books.

02-27-2009, 11:49 AM	#4
wastedlife Junior Member Posts: 1 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	I can confirm that I have the same issue. I was using a manga converted using Mangle. I am almost certain that I never pressed the '1' key. I did ,however, have no problems until I exited the "book" and then tried to go back later on. If I do the "hold power for 15 seconds" what does this do? If you are referring to holding it until it shuts off and then turning it back on, I have done this and am still having the same issue.

02-27-2009, 12:23 PM	#5
stevenmoy Zealot Posts: 133 Karma: 348 Join Date: Jan 2008 Device: Kindle 2	Don't use full screen mode at the moment

02-27-2009, 04:06 PM	#6
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	You have to hold it for a full 15 seconds to restart your Kindle. This is normally done if your Kindle is frozen, but in this case since it's not you can select Restart from the Menu in the Settings screen.

03-27-2009, 06:15 PM	#7
Damætas Connoisseur Posts: 52 Karma: 152 Join Date: Mar 2009 Device: Kindle 2	Has anyone tried this since the last update came out? I wonder if it is still a bug.

03-27-2009, 06:44 PM	#9
S.Canton Groupie Posts: 174 Karma: 12 Join Date: Jan 2009 Device: Kindle 2	I'm sure they'll correct this once they are aware of it and enough people make a stink. With a product launch this big, they can't really afford to sit on bugs like this.

06-11-2009, 08:44 PM	#10
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	Well, now that we have the Kindle DX, we know what the "1" key does in the image viewer. It adds a ruler to the bottom of the screen, graduated 1 - 9. The left edges is 0, the right edge is 10. Unfortunately, there doesn't seem to be any way to get rid of the ruler, but it doesn't interfere with displaying the pictures. Full screen mode does not enlarge the pictures to full screen on the DX.

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