list of books on Kindle Touch disappeared

kinkle · 02-25-2016, 04:37 AM

Yesterday I found that my list of books on Kindle Touch disappeared.
It now appears that I have 0 books on the device!! But the books are still in the folder "documents" as I have seen connecting kindle with the PC.
Any idea how I can recover and see my books on the home page?
Please

Thanks.

pdurrant · 02-25-2016, 06:45 AM

You need to view personal documents on the Kindle instead of books.

kinkle · 02-25-2016, 07:33 AM

I do not understand. I have no longer the facility to select and see any kind of documents saved in my kindle.

shalym · 02-25-2016, 07:38 AM

Quote:

Originally Posted by kinkle

I do not understand. I have no longer the facility to select and see any kind of documents saved in my kindle.

Check the sorting. There are options of what types of objects to view. Make sure that "all items" is chosen (or whatever it is for the Touch--I don't have one available to look at.

Shari

kinkle · 02-25-2016, 07:55 AM

I have zero (0) at "My Items" with "All Items" selected. All other are inactive in the menu (boocks, docs, active contents, audible) but there are in documents folder as i see from my PC.

IFixKindles · 02-25-2016, 08:23 AM

Have you tried a reboot of your Kindle? Unplug it, press power and hold it a full 30 to 40 seconds. Then release it and let it restart.

kinkle · 02-25-2016, 08:36 AM

Yes IFixKindles, I try manny times without any result.

ReadingKnitter · 02-25-2016, 08:42 AM

I have the same issue - the forced Kindle update not only made all my books invisible (except, of course, when looking through the device files on my computer), but it re-added all of the books and documents I had stored on my *previous* Kindle. I am so peeved.

Got in bed last night to finish the last few pages of a book, and all I saw were books I read last June.

shalym · 02-25-2016, 08:53 AM

Quote:

Originally Posted by kinkle

I have zero (0) at "My Items" with "All Items" selected. All other are inactive in the menu (boocks, docs, active contents, audible) but there are in documents folder as i see from my PC.

Try looking at "Downloaded" rather than "All"

Shari

pdurrant · 02-25-2016, 09:01 AM

Hmm... if this is because of a firmware update, try unregistering the Kindle and then re-register it with your account.

kinkle · 02-26-2016, 09:59 AM

I try all you suggest me but... nothing!

pdurrant · 02-26-2016, 10:00 AM

Contact Amazon support.

02-25-2016, 04:37 AM	#1
kinkle Connoisseur Posts: 62 Karma: 10 Join Date: May 2011 Location: romania Device: kindle3 3g and KT 3G	list of books on Kindle Touch disappeared Yesterday I found that my list of books on Kindle Touch disappeared. It now appears that I have 0 books on the device!! But the books are still in the folder "documents" as I have seen connecting kindle with the PC. Any idea how I can recover and see my books on the home page? Please Thanks. Last edited by kinkle; 02-25-2016 at 04:45 AM.

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02-25-2016, 06:45 AM	#2
pdurrant The Grand Mouse 高貴的老鼠 Posts: 71,510 Karma: 306214458 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	You need to view personal documents on the Kindle instead of books.

02-25-2016, 07:33 AM	#3
kinkle Connoisseur Posts: 62 Karma: 10 Join Date: May 2011 Location: romania Device: kindle3 3g and KT 3G	I do not understand. I have no longer the facility to select and see any kind of documents saved in my kindle.

02-25-2016, 07:55 AM	#5
kinkle Connoisseur Posts: 62 Karma: 10 Join Date: May 2011 Location: romania Device: kindle3 3g and KT 3G	I have zero (0) at "My Items" with "All Items" selected. All other are inactive in the menu (boocks, docs, active contents, audible) but there are in documents folder as i see from my PC.

02-25-2016, 08:23 AM	#6
IFixKindles Connoisseur Posts: 76 Karma: 491288 Join Date: Jan 2016 Device: PW1 - repair many Kindle models	Have you tried a reboot of your Kindle? Unplug it, press power and hold it a full 30 to 40 seconds. Then release it and let it restart.

02-25-2016, 08:36 AM	#7
kinkle Connoisseur Posts: 62 Karma: 10 Join Date: May 2011 Location: romania Device: kindle3 3g and KT 3G	Yes IFixKindles, I try manny times without any result.

02-25-2016, 08:42 AM	#8
ReadingKnitter Junior Member Posts: 1 Karma: 10 Join Date: Feb 2016 Device: Kindle Paperwhite	I have the same issue - the forced Kindle update not only made all my books invisible (except, of course, when looking through the device files on my computer), but it re-added all of the books and documents I had stored on my previous Kindle. I am so peeved. Got in bed last night to finish the last few pages of a book, and all I saw were books I read last June.

02-25-2016, 09:01 AM	#10
pdurrant The Grand Mouse 高貴的老鼠 Posts: 71,510 Karma: 306214458 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	Hmm... if this is because of a firmware update, try unregistering the Kindle and then re-register it with your account.

02-26-2016, 09:59 AM	#11
kinkle Connoisseur Posts: 62 Karma: 10 Join Date: May 2011 Location: romania Device: kindle3 3g and KT 3G	I try all you suggest me but... nothing!

02-26-2016, 10:00 AM	#12
pdurrant The Grand Mouse 高貴的老鼠 Posts: 71,510 Karma: 306214458 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	Contact Amazon support.

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