Kudos to kobo (and Chapters)

marleyfan · 07-29-2010, 07:19 PM

I bought my kobo on July 8 and have been enjoying problem free reading since then. Fast forward to yesterday. I pull out my kobo only to discover that the screen is all messed up. It looks like e-ink has been smeared on the lower right quarter of the screen and it will not boot up. I plug it in and charge it up til the blue light comes on. Still nothing. I paper clip it. Still nothing. I menu-dpad-paperclip it. Nothing.

So I decide to take it to the nearest Chapters to see if they can SDcard flash it. Keep in mind that I am now on holidays 2000 miles from where I bought my kobo. The guy at chapters takes one look at my kobo and says that flashing it won't work. Great, I think, here comes the month long repair ordeal. But the guy says he will replace it right then and there. I had no box and no receipt, but Chapters replaced it on site anyway.

Top notch customer service. I'm very impressed with both kobo and Chapters.

AnemicOak · 07-29-2010, 08:46 PM

Sounds like a broken screen (they're glass and somewhat fragile). Very nice the way they took care of you.

FizzyWater · 07-30-2010, 02:29 AM

Very nice.

neilmarr · 07-30-2010, 02:57 AM

... and then Alice woke up!

In this day and age, Marley, your experience does seem kinda dreamlike. Well done. Karma to Chapters. Cheers. Neil

07-29-2010, 07:19 PM	#1
marleyfan Member Posts: 21 Karma: 22 Join Date: Jul 2010 Location: Surrey, BC Device: kobo, htc hero, comfy chair	Kudos to kobo (and Chapters) I bought my kobo on July 8 and have been enjoying problem free reading since then. Fast forward to yesterday. I pull out my kobo only to discover that the screen is all messed up. It looks like e-ink has been smeared on the lower right quarter of the screen and it will not boot up. I plug it in and charge it up til the blue light comes on. Still nothing. I paper clip it. Still nothing. I menu-dpad-paperclip it. Nothing. So I decide to take it to the nearest Chapters to see if they can SDcard flash it. Keep in mind that I am now on holidays 2000 miles from where I bought my kobo. The guy at chapters takes one look at my kobo and says that flashing it won't work. Great, I think, here comes the month long repair ordeal. But the guy says he will replace it right then and there. I had no box and no receipt, but Chapters replaced it on site anyway. Top notch customer service. I'm very impressed with both kobo and Chapters.

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07-29-2010, 08:46 PM	#2
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Sounds like a broken screen (they're glass and somewhat fragile). Very nice the way they took care of you.

07-30-2010, 02:29 AM	#3
FizzyWater You kids get off my lawn! Posts: 4,220 Karma: 73492664 Join Date: Aug 2007 Location: Columbus, Ohio Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of	Very nice.

07-30-2010, 02:57 AM	#4
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	... and then Alice woke up! In this day and age, Marley, your experience does seem kinda dreamlike. Well done. Karma to Chapters. Cheers. Neil

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