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Old 10-11-2017, 07:02 PM   #1
whambro
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Unable to Open Item
Hi, I just purchased a new Kindle Voyager. I have an older Kindle PaperWhite. When I used Calibre to select books from my library and send them to my new device, they installed and I can see them in the Home listing on the device, but I get an "Unable to Open Item" "because it is licensed to a different user" error message. My new device and old device are both registered to my same Amazon account. When I send the book to my new device directly from my Amazon account, it opens correctly. However, I can't open books I sent from Calibre to my new device. Help????
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Old 10-11-2017, 07:17 PM   #2
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You need to redownload so the DRM can be updated to handle the Voyage.
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Old 10-13-2017, 03:19 PM   #3
whambro
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The books were loaded into Calibre from my old Kindle, so there is no way to "redownload". Any other advise? Thanks.
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Old 10-13-2017, 03:36 PM   #4
itimpi
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Quote:
Originally Posted by whambro View Post
The books were loaded into Calibre from my old Kindle, so there is no way to "redownload". Any other advise? Thanks.
The Amazon DRM is device specific so unless you removed the DRM before loading the book into Calibre you cannot load it into another device.
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Old 10-13-2017, 03:37 PM   #5
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Quote:
Originally Posted by whambro View Post
The books were loaded into Calibre from my old Kindle, so there is no way to "redownload". Any other advise? Thanks.
Go to your Amazon account: digital content and re-download. AFAIK, that is the only Kindle DRM source
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