09-22-2009, 10:21 PM | #31 | |
Wizard
Posts: 1,434
Karma: 1525776
Join Date: Aug 2009
Location: TAS, Australia
Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G
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Quote:
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09-22-2009, 10:48 PM | #32 |
Addict
Posts: 241
Karma: 129881
Join Date: Jan 2009
Location: SoCal
Device: Kindle Paperwhite
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My experience was exactly the same today. I called, spoke with Amy, and she emailed the RMA and shipping label to me right away. I am replacing my Purple Pocket Pro due to the paint failure issue. (sob)
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09-22-2009, 11:07 PM | #33 | |
808Tom
Posts: 6
Karma: 10
Join Date: Aug 2009
Location: Hawai'i
Device: Astak
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Quote:
My experience is Poor to at best Fair: I bought an Astak eReader and received it 7 day's ago --- with hairline cracks and a non working "charge" light .... 1. I have sent at least 3 email messages {two before delivery questioning shipping costs & once since receiving -- due to defects} and not received any response ... a very bad indicator of a "system that is not working" as it should. 2. I have left two phone messages and received one "call back" when I should have received two (2) 3. and I wait for input ... not a good sign of what "things are really like" .... 4. I have a "very loyal streak" to products & company's I think should be "good" --- Astak seems to look like they "have things together" but my experience is suggesting "otherwise" --- too bad. 808Tom |
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09-22-2009, 11:09 PM | #34 |
drunk baby
Posts: 2
Karma: 10
Join Date: Apr 2009
Device: Black PEZ
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another satisfied international customer
My PEZ just arrived here in Christchurch, New Zealand and I couldn't be happier with the service Astak has provided.
There was initially a mistake by PayPal that put two charges through (one with my shipping address, the other with my billing address). Only a few hours after I placed the order Judy contacted me wanting to confirm the correct address, and after realizing the mistake PayPal had made, a refund was issued WITHIN THE HOUR. The single order was shipped the same day and arrived 4 working days later. In regards to Robert's comments about future international orders, my guess is that it has more to do with cost and warranty issues. The customs form was not that complicated, and apart from the sender and receiver addresses there were only 4 tick boxes and 4 value declarations to fill. What DID surprise me was that while Astak only charged US$40 for shipping, it actually cost them $45 (including insurance). I would be very disappointed if Astak no longer ships internationally - based on the short time I've had to use the PocketPro and the great customer service - I would definitely be a return customer. Last edited by bull; 09-22-2009 at 11:18 PM. |
09-22-2009, 11:47 PM | #35 | |
Well trained by Cats
Posts: 29,763
Karma: 54401244
Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Quote:
Custom rules for technology shipped from the States varies by country. It is not a simple Xerox of the forms. Each form has to have the Complete recipient info entered, commodity codes , usually done electronically. Just be glad these are only a few hundred dollars. The more expensive the shipment, the more paperwork . |
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09-23-2009, 01:57 AM | #36 |
Evangelist
Posts: 407
Karma: 18772
Join Date: Mar 2009
Location: Alberta, Canada
Device: Onyx Boox RIP, Sony PRS-T1, Kobo Libra
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09-23-2009, 03:30 PM | #37 |
Addict
Posts: 231
Karma: 180249
Join Date: Mar 2009
Device: Kobo Aura
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@Robertb, Wouldn't mind a reply back about my international order still only got the paypal auto response and have emailed asking if the order is shipped still no response.
Paypal Transaction ID: 28G36148KM592392V |
09-23-2009, 03:47 PM | #38 | |
Enthusiast
Posts: 38
Karma: 12
Join Date: Sep 2009
Location: Winnipeg, Manitoba, Canada
Device: Astak EZReader Pro
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Quote:
I ordered it on the weekend and it got onto a plane headed to Canada at 1am this morning <rubs hands in glee>. |
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09-23-2009, 04:14 PM | #39 |
Addict
Posts: 231
Karma: 180249
Join Date: Mar 2009
Device: Kobo Aura
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@Toeknee, That's the email addy I sent to ask about shipping
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09-23-2009, 04:39 PM | #40 |
Enthusiast
Posts: 38
Karma: 12
Join Date: Sep 2009
Location: Winnipeg, Manitoba, Canada
Device: Astak EZReader Pro
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I would try re-sending the email. The lady who responded to mine explained to me that their systems currently do not allow them to auto send notifications to Paypal purchasers. Just some of the growing pains that we all have to endure if we want to support the startup.
They responded to me within hours so maybe your email got lost in the shuffle. |
09-23-2009, 04:51 PM | #41 |
Addict
Posts: 231
Karma: 180249
Join Date: Mar 2009
Device: Kobo Aura
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09-23-2009, 05:00 PM | #42 | |
The Dank Side of the Moon
Posts: 35,872
Karma: 118716293
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Quote:
I did get one response saying Ruby would get back to me...... |
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09-23-2009, 05:14 PM | #43 |
Addict
Posts: 231
Karma: 180249
Join Date: Mar 2009
Device: Kobo Aura
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@Kennyc, Yes if their so busy they can't call you back for 3 days perhaps they should hire more staff, Nar that's a ludicrous thought, Why would a professional company do such a thing
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09-24-2009, 10:54 AM | #44 |
Addict
Posts: 245
Karma: 55958
Join Date: Aug 2009
Location: UK
Device: kindle oasis ( 2018) kindle Fire hd 10 ( 2017)
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(5) Exceptional and Excellent
they were very helpful and even when we got stuck they looked into it for me ur staff sre the best and really understand me and my partners needs and difficulties that come with the fact we are both disabled thanks amy and the rest of astak for all your help and patients my one suggestion is have somew way to let the custusmer know when you hafve reseved the paypal requested money Last edited by sian; 09-24-2009 at 10:57 AM. |
09-24-2009, 11:05 AM | #45 |
The Dank Side of the Moon
Posts: 35,872
Karma: 118716293
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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I did get a response after bugging them again, but it wasn't the one I wanted. at this point my PP is returned and am looking forward to a credit on my CC acount.
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