PRS-300 Screen frozen, can't turn off or reset, PC won't find device - Page 2

nachtmuzic · 03-27-2010, 02:10 PM

Quote:

Originally Posted by nachtmuzic

Well, I seem to have joined the ranks of the frozen screen issues. Although I thought I had a full charge since I charged the thing day before yesterday and did not use it yesterday at all. So today I opened a book I had DL from Google Public Domain called Public Enemies, and it just so happens to be the only PDF on my system. All the rest are Epub books. Well three pages into it, the book displays a detailed image, I tried to zoom in, and Voila! Frozen. Reader won't do a thing. Batt is fully charged supposedly.

So i tried the steps as listed on the sony page, I got the yellow light to flash once, but not actually stay on. I really don't think that "reset" button does a darn thing actually. Is it a placebo?

So now I am plugging back into the PC, and the indicator light is red, everything is still frozen, and the my PC won't recognize anything is attached. I'll leave it like this for a few hours, see what happens. I'll be back.

i checked again, and the Public Enemies book is actually one i checked out from my library so it was not from Google. Anyhow, update is that now the screen is no longer locked, it is connected to my computer, however i have a "do not" circle and the words "do not disconnect" along the bottom.

nachtmuzic · 03-28-2010, 04:30 AM

Quote:

Originally Posted by nachtmuzic

Well, I seem to have joined the ranks of the frozen screen issues. Although I thought I had a full charge since I charged the thing day before yesterday and did not use it yesterday at all. So today I opened a book I had DL from Google Public Domain called Public Enemies, and it just so happens to be the only PDF on my system. All the rest are Epub books. Well three pages into it, the book displays a detailed image, I tried to zoom in, and Voila! Frozen. Reader won't do a thing. Batt is fully charged supposedly.

So i tried the steps as listed on the sony page, I got the yellow light to flash once, but not actually stay on. I really don't think that "reset" button does a darn thing actually. Is it a placebo?

So now I am plugging back into the PC, and the indicator light is red, everything is still frozen, and the my PC won't recognize anything is attached. I'll leave it like this for a few hours, see what happens. I'll be back.

Ok, I left it plugged in for a few hours, then it gave me a "do not remove" which i left plugged in for several hours more, and it STILL said the same thing after 8 hours. so i just unplugged it, and managed to turn the thing off. i left it alone for a few more hours and just tried it again and it does work. the book it got stuck on, shows the page it was stuck on as the last page read. although i am not gonig back to that book. i dont want this to happen again.

Kevin2960 · 03-28-2010, 04:38 AM

Delete that Book, Play Safe,

Good Luck, glad you sorted it !

shinthanatos · 08-13-2010, 08:42 PM

Hi, i have exactly the same problem with my reader since yesterday, and also solve it charging it again, but the solution creates more questions, first of all the battery indicator show it fully charge (but it`s not) I charge it a few days ago, so I supose this time the battery was low faster than the first time (I had my reader since June) how long i need to charge it (from the usb port `cause i don`t have a charger) to be sure that it`s really fully charged?

Rumpelteazer · 08-14-2010, 03:42 AM

Shinthanatos:
Keep in mind that charging from the USB port is not recommended. If your PC goes to sleep it will actually drain the reader. Easiest and cheapest is to get a PSP charger with a round tip (can't charge with a USB plug from a wallcharger).

Battery indication on Sony Readers can be inaccurate at times, though I think your problem is probably due to charging it from a USB port.

shanghaichica · 08-14-2010, 04:43 AM

This is the only problem it seems with the Sony readers. My PRS-300 froze a few days ago, twice in a row but I managed to reset it and toggle the power switch to bring it back. The Sony readers are great but it seems that this is a problem shared by all of them.

I hope the kindle doesn't have the same problems.

shinthanatos · 08-15-2010, 12:18 AM

Quote:

Originally Posted by Rumpelteazer

Shinthanatos:
Keep in mind that charging from the USB port is not recommended. If your PC goes to sleep it will actually drain the reader. Easiest and cheapest is to get a PSP charger with a round tip (can't charge with a USB plug from a wallcharger).

Battery indication on Sony Readers can be inaccurate at times, though I think your problem is probably due to charging it from a USB port.

Thanks for the advice, hopefully soon i could buy a PSP charger to solve the problem, i didn`t know that the computer could drain the battery when it goes to sleep.

dura · 08-16-2010, 06:15 AM

Whast happened with my reader a couple of times, is that it froze; in some cases, even when it is totally charged, it can totally empty the battery that way in a day.
So after a reset it is advicable to recharge.

vmullen · 09-08-2010, 08:24 PM

i just wanted to say a quick thank you to everyone. I've had my reader for almost a year and never had issues before, so i googled the problem and found this. i followed the suggestions and now i can be an easy reader again

) THANX!!!!!!!!!!!!!!

alap · 11-06-2010, 11:00 AM

Hi. It seems that I have the opposite problem. I always charged with the USB. It now keep telling me that the battery is low. When I turn it off, I can see for a split second that the battery is fully charge. I tried both reset, left ii on charge for a long time. Removed it from charge when it says"opening book". Still not working.

I don't have access to buy an electrical charger as suggested by Neilmarr.

I am getting close to throw it on the wall.

Thanks in advance for the help.

09-08-2010, 08:24 PM	#24
vmullen Junior Member Posts: 1 Karma: 10 Join Date: Sep 2010 Device: sony prs-300	thank you!! i just wanted to say a quick thank you to everyone. I've had my reader for almost a year and never had issues before, so i googled the problem and found this. i followed the suggestions and now i can be an easy reader again) THANX!!!!!!!!!!!!!!

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03-28-2010, 04:38 AM	#18
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Delete that Book, Play Safe, Good Luck, glad you sorted it !

08-13-2010, 08:42 PM	#19
shinthanatos Junior Member Posts: 3 Karma: 10 Join Date: Aug 2010 Device: Sony PRS-300	Hi, i have exactly the same problem with my reader since yesterday, and also solve it charging it again, but the solution creates more questions, first of all the battery indicator show it fully charge (but it`s not) I charge it a few days ago, so I supose this time the battery was low faster than the first time (I had my reader since June) how long i need to charge it (from the usb port `cause i don`t have a charger) to be sure that it`s really fully charged?

08-14-2010, 03:42 AM	#20
Rumpelteazer Grand Sorcerer Posts: 5,101 Karma: 24047426 Join Date: Sep 2009 Location: Utrecht, the Netherlands Device: Kindle Paperwhite Signature Edition	Shinthanatos: Keep in mind that charging from the USB port is not recommended. If your PC goes to sleep it will actually drain the reader. Easiest and cheapest is to get a PSP charger with a round tip (can't charge with a USB plug from a wallcharger). Battery indication on Sony Readers can be inaccurate at times, though I think your problem is probably due to charging it from a USB port.

08-14-2010, 04:43 AM	#21
shanghaichica Guru Posts: 989 Karma: 5782970 Join Date: Jul 2010 Device: Scribe,Kindle Oasis 3, iPad Pro 11, iPhone 13 Pro Max,iPad mini 6, PW5	This is the only problem it seems with the Sony readers. My PRS-300 froze a few days ago, twice in a row but I managed to reset it and toggle the power switch to bring it back. The Sony readers are great but it seems that this is a problem shared by all of them. I hope the kindle doesn't have the same problems.

08-16-2010, 06:15 AM	#23
dura Groupie Posts: 174 Karma: 1062434 Join Date: Oct 2006 Location: Netherlands Device: Kobo H2O (2th edition), Kindle PW11	Whast happened with my reader a couple of times, is that it froze; in some cases, even when it is totally charged, it can totally empty the battery that way in a day. So after a reset it is advicable to recharge.

11-06-2010, 11:00 AM	#25
alap Junior Member Posts: 1 Karma: 10 Join Date: Nov 2010 Device: prs 300	Hi. It seems that I have the opposite problem. I always charged with the USB. It now keep telling me that the battery is low. When I turn it off, I can see for a split second that the battery is fully charge. I tried both reset, left ii on charge for a long time. Removed it from charge when it says"opening book". Still not working. I don't have access to buy an electrical charger as suggested by Neilmarr. I am getting close to throw it on the wall. Thanks in advance for the help.

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