Amazon replacing my Kindle...new or refurbished?

Smudge · 07-28-2011, 05:27 PM

I purchased my Kindle about 6 months ago. Today I noticed a small crack in the lower right corner of the casing. I called Amazon and they said that they would be sending me a replacement right away. Should I expect a new or refurb? If it will likely be a refurbished one, does anyone have any comments regarding the quality of their refurb units? Thanks

abookreader · 07-28-2011, 05:45 PM

I've never heard all that much negative about refurb Kindles. Most people claim they work and act as brand new.

I really wouldn't worry much about it. Amazon is traditionally aggressive about maintaining their reputation of top customer service. If something goes wrong with the replacement, they'll make it right.

pidgeon92 · 07-28-2011, 05:58 PM

In general, if your Kindle is more than a month old and needs to be replaced, Amazon will ship a refurb. I've never heard anything bad about the refurbs they ship; most people say they cannot tell the difference.

Smudge · 07-28-2011, 05:58 PM

Quote:

Originally Posted by abookreader

I've never heard all that much negative about refurb Kindles. Most people claim they work and act as brand new.

I really wouldn't worry much about it. Amazon is traditionally aggressive about maintaining their reputation of top customer service. If something goes wrong with the replacement, they'll make it right.

Thanks.....do they always ship refurbs or is there a chance I will get a new one?

alansplace · 07-28-2011, 07:22 PM

Quote:

Originally Posted by pidgeon92

In general, if your Kindle is more than a month old and needs to be replaced, Amazon will ship a refurb. I've never heard anything bad about the refurbs they ship; most people say they cannot tell the difference.

really, my kindle 2 was over 2 years old when they replaced it and the replacement sure appears to be brand new. i don't believe that it's a refurb, not for a second.

pidgeon92 · 07-28-2011, 07:31 PM

Quote:

Originally Posted by alansplace

really, my kindle 2 was over 2 years old when they replaced it and the replacement sure appears to be brand new. i don't believe that it's a refurb, not for a second.

.... and that is one of the things that Amazon does well.... They make the refurbs look new. However, it certainly is possible that they ran out of refurbs at that time.

alansplace · 07-28-2011, 10:02 PM

Quote:

Originally Posted by pidgeon92

.... and that is one of the things that Amazon does well.... They make the refurbs look new. However, it certainly is possible that they ran out of refurbs at that time.

where does that info that you seem to be stating as absolute fact come from? there was a thread a while back where the poster stated that he was informed by a telephone customer service rep that product replacements were always new.

07-28-2011, 05:27 PM	#1
Smudge Member Posts: 14 Karma: 10 Join Date: Nov 2010 Device: none	Amazon replacing my Kindle...new or refurbished? I purchased my Kindle about 6 months ago. Today I noticed a small crack in the lower right corner of the casing. I called Amazon and they said that they would be sending me a replacement right away. Should I expect a new or refurb? If it will likely be a refurbished one, does anyone have any comments regarding the quality of their refurb units? Thanks

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07-28-2011, 05:45 PM	#2
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	I've never heard all that much negative about refurb Kindles. Most people claim they work and act as brand new. I really wouldn't worry much about it. Amazon is traditionally aggressive about maintaining their reputation of top customer service. If something goes wrong with the replacement, they'll make it right.

07-28-2011, 05:58 PM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	In general, if your Kindle is more than a month old and needs to be replaced, Amazon will ship a refurb. I've never heard anything bad about the refurbs they ship; most people say they cannot tell the difference.

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