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Old 08-10-2018, 07:13 PM   #1
Cootey
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Question Damaged USB port for KA1. Not taking a charge.

TL;DR version: KA1 not taking a charge. Not seen by computer, either. I suspect the USB port is damaged. Can it be fixed?

My learning disabled daughter isn't always careful with her belongings. Recently, I posted about how her KA1 was stolen. After filing the police report and insurance claim, she found her KA1 at the side of her bed! That's life around here.

Unfortunately, days after finding her KA1, she complained it wouldn't take a charge. As far as I have been able to determine, no cables will connect. These same cables power my KA1 LE just fine. There is a hairline crack in the case just above the USB port. Since she had stripped the nubs off a USB cable last month, I'm thinking she was struggling to connect the cable into the unit again. I tried to firmware reset the device just in case it was a software issue, but the KA1 died halfway through. ¯\_(ツ)_/¯

My girl's KA1 is out of warranty, so sending it to Kobo doesn't seem an option. Obviously, buying a new unit is the final option. The KA1 has Overdrive support, which is key to her reading habits and independence. I wish the Clara HD had that support. (Actually, all Kobo devices and apps support Overdrive syncing & downloading, but you need a KA1 using the same account to enable it. Libby isn't enough.)

Aside from selling it for parts online, what suggestions do you more experienced Kobo users have for me? I've been searching the web for a teardown with pics, but none available for this model. Is the USB port something I can repair? What do you suggest?

Last edited by Cootey; 08-10-2018 at 11:45 PM.
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Old 08-11-2018, 08:39 AM   #2
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I wonder if a local store that does cell phone / tablet repair might be an option?

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Old 08-12-2018, 05:13 PM   #3
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Quote:
Originally Posted by Cootey View Post
I've been searching the web for a teardown with pics, but none available for this model.
https://mobile.hdblog.it/2016/08/30/...ne-recensione/ (have to scroll a bit to find the pictures)

if you open it up yourself maybe you can provide us with better ones
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Old 08-12-2018, 11:52 PM   #4
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The first problem that I had with a KA1 in the first year was that the USB connection started to be flaky and not always connect. Then the charge also would not connect unless I bent the cable in one position, and it finally failed. So I had exactly this problem about two months after the one year warranty (in Canada) expired, but finally contacted Kobo. The service people walked me through a few basic steps and verified that I could not fix it. I was told that it was a warranty isssue and that they would replace the unit. They swapped the old for a new and now about four months later the USB has started to fail to connect whatever I do. As a careful professional scientist with several USB cables, this is not an issue of misuse or of cable failure. This is a software or design flaw with the KA1. Good luck, give them a call and see if they will replace yours.
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Old 08-13-2018, 12:44 AM   #5
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" There is a hairline crack in the case just above the USB port. "

long shot, but if you squeeze that hairline crack /squeeze the case at that point, does it then start to charge. if so you can maybe superglue the crack. i did that once for a loose laptop charging port & it worked
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Old 08-15-2018, 11:16 AM   #6
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Quote:
Originally Posted by Cootey View Post
TL;DR version: KA1 not taking a charge. Not seen by computer, either. I suspect the USB port is damaged. Can it be fixed?

My learning disabled daughter isn't always careful with her belongings. Recently, I posted about how her KA1 was stolen. After filing the police report and insurance claim, she found her KA1 at the side of her bed! That's life around here.

Unfortunately, days after finding her KA1, she complained it wouldn't take a charge. As far as I have been able to determine, no cables will connect. These same cables power my KA1 LE just fine. There is a hairline crack in the case just above the USB port. Since she had stripped the nubs off a USB cable last month, I'm thinking she was struggling to connect the cable into the unit again. I tried to firmware reset the device just in case it was a software issue, but the KA1 died halfway through. ¯\_(ツ)_/¯

My girl's KA1 is out of warranty, so sending it to Kobo doesn't seem an option. Obviously, buying a new unit is the final option. The KA1 has Overdrive support, which is key to her reading habits and independence. I wish the Clara HD had that support. (Actually, all Kobo devices and apps support Overdrive syncing & downloading, but you need a KA1 using the same account to enable it. Libby isn't enough.)

Aside from selling it for parts online, what suggestions do you more experienced Kobo users have for me? I've been searching the web for a teardown with pics, but none available for this model. Is the USB port something I can repair? What do you suggest?
That happened to me, too. My solution was to buy a new Aura One LE. Can't say that I was happy about that but I didn't have an alternative. I also had that happen to a Kindle Voyage as well, so it's not unique to Kobo. With Kindle, though, you can buy an extended warranty. Can't do that with Kobo.
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Old 08-15-2018, 12:04 PM   #7
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Yes, if amazon still offer these, buy an extended warranty that also covers accidental damage, so you are covered if it is dropped or if cable is forced in the wrong way around

that is not AFAIK, a Kindle only option though. When I was looking at buying a new Kobo here in UK from John Lewis stores, as a Xmas gift for my son, they also were offering extended warranties with accidental damage cover for Kobo ereaders.
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