Nook Color sound problems

ttman21 · 12-01-2010, 09:58 AM

My Nook Color keeps losing it's sound. I do a full power down (push power button until screen goes black), then I power it on. I get the power on sound, and I get the slider sound when I use it to get the home screen. All sounds and music work at this point. I can push the power button momentarily to turn the screen off, then push it again to turn it on, and all sounds work. The problem occurs when I let the Nook fall asleep. After waking it from sleep, no sounds work, and I have to do a full power down to restore the sounds. Is this a bug, or is my Nook Color defective?

SCION · 12-01-2010, 10:50 AM

I would exchange it. That should not be happening. I don't have this issue.

When you say no sound, do you mean the notification/system sounds or do you mean any and all audio? Can you play music from the music app or Pandora? If you have a video on there can you hear it?

ttman21 · 12-01-2010, 11:05 AM

No sound whatsoever. Pandora has no sound, the music on my micro SD card doesn't play, read to me books have no sound, no keystroke sounds, etc.

SCION · 12-01-2010, 11:09 AM

OK, just making sure. Return it. Someone else had this issue (post on the B&N site). They exchanged theirs and no longer have the sound problem.

cbnash · 12-01-2010, 11:53 AM

I had the same problem, BestBuy exchanged it. Looks like BN has a batch
with this defect out there.

s52m3 · 12-18-2010, 11:07 AM

Have the same issue, will have to exchange.

Phellmann · 12-20-2010, 09:28 AM

Mine had same problem. When input it to sleep the sound stopped working. Power off and it would work. I went through two. The sales guy at BN was very helpful. Said there must be a defective batch. Pulled the third one from bottom of stack and it worked fine. I would guess there will be a lot more of these problems brought to light after the holiday. BN has not admitted to problem as of yet. It will replicate if you put it to sleep in store. Good luck!

Ziflin · 12-22-2010, 12:56 PM

My wife's had the same problem. I haven't noticed a problem with mine yet. Guess I'l take hers back to the store if they'll exchange one bought online.

Ziflin · 12-22-2010, 04:51 PM

Just as a follow up. The Nook would actually lose audio whenever headphones were plugged in. Even if the headphones were removed it would no longer play sounds and Pandora was not audible. A full power off/on would restore audio.

We were about to return it, so I reset the Nook (unregistered it) which wipes it clean. I decided to try one more time in the event that B&N people wanted to test it. And oddly now it is working fine. I have no clue why doing a full restore would be able to fix this, but it seems for now.

I also noticed that after resetting hers, she now has 2 new kids books and another sample book from B&N. They never showed up on my device, which seems odd. Oh well.

SCION · 12-22-2010, 04:58 PM

Quote:

Originally Posted by Ziflin

...

I also noticed that after resetting hers, she now has 2 new kids books and another sample book from B&N. They never showed up on my device, which seems odd. Oh well.

They could be available via your B&N account online. If so, you can download them. Strange that a sync wouldn't automatically do it if they're available.

jedifarfy · 12-31-2010, 02:20 AM

We had a unit come in yesterday with this problem, and they had this page printed out! Yay to them! I hadn't seen this issue before. We tested it. When the unit was just on, sound was fine. When we let it sleep and turned it back on (all of 5 seconds), there was no sound at all, not even with headphones. Got them a new unit, set it up, and it worked great.

KryptoNyte · 12-31-2010, 02:43 AM

Are you basically saying that Barnes and Nobles swapped the defective unit right on the spot, in-store?

gtriever · 12-31-2010, 06:25 AM

I wonder if this is a NOOKcolor issue or an Android application issue, because I've had the same thing happen with Pandora and PowerAmp on a Droid X.

kilmar · 01-03-2011, 04:31 PM

My 20 minute old nook color has the same problem. Going back in 15 minutes.

jedifarfy · 01-04-2011, 12:54 AM

Quote:

Originally Posted by KryptoNyte

Are you basically saying that Barnes and Nobles swapped the defective unit right on the spot, in-store?

Yes. At my store, for now, if your new nook has any problem, we're just swapping them. That might change after January when the official extended return time is over.

12-01-2010, 09:58 AM	#1
ttman21 Junior Member Posts: 2 Karma: 10 Join Date: Dec 2010 Device: Nook Color	Nook Color sound problems My Nook Color keeps losing it's sound. I do a full power down (push power button until screen goes black), then I power it on. I get the power on sound, and I get the slider sound when I use it to get the home screen. All sounds and music work at this point. I can push the power button momentarily to turn the screen off, then push it again to turn it on, and all sounds work. The problem occurs when I let the Nook fall asleep. After waking it from sleep, no sounds work, and I have to do a full power down to restore the sounds. Is this a bug, or is my Nook Color defective?

12-01-2010, 10:50 AM	#2
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	I would exchange it. That should not be happening. I don't have this issue. When you say no sound, do you mean the notification/system sounds or do you mean any and all audio? Can you play music from the music app or Pandora? If you have a video on there can you hear it? Last edited by SCION; 12-01-2010 at 10:52 AM.

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12-01-2010, 11:05 AM	#3
ttman21 Junior Member Posts: 2 Karma: 10 Join Date: Dec 2010 Device: Nook Color	No sound whatsoever. Pandora has no sound, the music on my micro SD card doesn't play, read to me books have no sound, no keystroke sounds, etc.

12-01-2010, 11:09 AM	#4
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	OK, just making sure. Return it. Someone else had this issue (post on the B&N site). They exchanged theirs and no longer have the sound problem.

12-01-2010, 11:53 AM	#5
cbnash Member Posts: 17 Karma: 10 Join Date: Dec 2007 Device: 505	I had the same problem, BestBuy exchanged it. Looks like BN has a batch with this defect out there.

12-18-2010, 11:07 AM	#6
s52m3 Enthusiast Posts: 28 Karma: 10 Join Date: Nov 2010 Device: none	Have the same issue, will have to exchange.

12-20-2010, 09:28 AM	#7
Phellmann Junior Member Posts: 1 Karma: 10 Join Date: Dec 2010 Device: Nook color	Mine had same problem. When input it to sleep the sound stopped working. Power off and it would work. I went through two. The sales guy at BN was very helpful. Said there must be a defective batch. Pulled the third one from bottom of stack and it worked fine. I would guess there will be a lot more of these problems brought to light after the holiday. BN has not admitted to problem as of yet. It will replicate if you put it to sleep in store. Good luck!

12-22-2010, 12:56 PM	#8
Ziflin Junior Member Posts: 5 Karma: 36 Join Date: Dec 2010 Device: nook Color	My wife's had the same problem. I haven't noticed a problem with mine yet. Guess I'l take hers back to the store if they'll exchange one bought online.

12-22-2010, 04:51 PM	#9
Ziflin Junior Member Posts: 5 Karma: 36 Join Date: Dec 2010 Device: nook Color	Just as a follow up. The Nook would actually lose audio whenever headphones were plugged in. Even if the headphones were removed it would no longer play sounds and Pandora was not audible. A full power off/on would restore audio. We were about to return it, so I reset the Nook (unregistered it) which wipes it clean. I decided to try one more time in the event that B&N people wanted to test it. And oddly now it is working fine. I have no clue why doing a full restore would be able to fix this, but it seems for now. I also noticed that after resetting hers, she now has 2 new kids books and another sample book from B&N. They never showed up on my device, which seems odd. Oh well.

12-31-2010, 02:20 AM	#11
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	We had a unit come in yesterday with this problem, and they had this page printed out! Yay to them! I hadn't seen this issue before. We tested it. When the unit was just on, sound was fine. When we let it sleep and turned it back on (all of 5 seconds), there was no sound at all, not even with headphones. Got them a new unit, set it up, and it worked great.

12-31-2010, 02:43 AM	#12
KryptoNyte Shepherd Posts: 313 Karma: 663 Join Date: Dec 2010 Device: Nook Color, LG Optimus V	Are you basically saying that Barnes and Nobles swapped the defective unit right on the spot, in-store?

12-31-2010, 06:25 AM	#13
gtriever Addict Posts: 281 Karma: 2125576 Join Date: Sep 2010 Device: Kobo Forma	I wonder if this is a NOOKcolor issue or an Android application issue, because I've had the same thing happen with Pandora and PowerAmp on a Droid X.

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01-03-2011, 04:31 PM	#14
kilmar Connoisseur Posts: 65 Karma: 500 Join Date: Feb 2010 Device: nook color, nook, Sony PRS-700	My 20 minute old nook color has the same problem. Going back in 15 minutes.