PRS-600 Sony library - Error undefined

omk3 · 01-17-2010, 10:32 AM

I noticed it some days ago: When the reader library opens with my reader plugged in, it's supposed to open a pop-up window informing me of any updates. Lately this window has the title "Error" and the message "undefined". That's all. I click okay, and my reader is detected and I can see the contents just fine. If I select "check for updates" I get the same Error undefined window again. It doesn't really bother me, but do you have any ideas why this might be?

kennyc · 01-17-2010, 10:54 AM

Sounds like it something might be being blocked by your firewall or virus protection.

omk3 · 01-17-2010, 12:00 PM

That would be strange because it was working until about a week ago, and nothing changed in my antivirus/firewall situation that I know of...

HarryT · 01-17-2010, 12:03 PM

I'm getting the same. I think the update server is down.

kennyc · 01-17-2010, 12:08 PM

Hmmm, that could be it.

I just tried it manually with my 505 plugged in and it pops up and says "No Updates Available"

HarryT · 01-17-2010, 12:13 PM

It's with the older 3.0 version of the software that I'm getting this error, by the way; I've not bothered upgrading.

kennyc · 01-17-2010, 12:16 PM

I'm on 3.1 Sony App Library

HarryT · 01-17-2010, 12:31 PM

Are you on 3.0, omk3?

JSWolf · 01-17-2010, 12:32 PM

Could be that 3.0 is not compatible and that's why the error. 3.1.x works fine for checking for updates.

HarryT · 01-17-2010, 12:34 PM

No, it looks like some problem with the update server. 3.1 is finding out there is no update, and telling you so. 3.0 is finding out that there is an update, but isn't able to get it, for some reason. It's definitely a problem at Sony's end - it worked fine a few days ago.

omk3 · 01-17-2010, 02:19 PM

I've got version 3.1.00.12040. Maybe it has to do with american vs uk servers?
Good to know that I'm not the only one having this problem anyway

Mikesbook · 01-17-2010, 03:16 PM

I'm getting the same error here in Uk with ver 3.1

HarryT · 01-18-2010, 02:41 AM

Looks like it's a UK problem.

omk3 · 01-22-2010, 10:52 AM

It seems to be fixed! I'm getting the "no updates available" again.

01-17-2010, 10:32 AM	#1
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	Sony library - Error undefined I noticed it some days ago: When the reader library opens with my reader plugged in, it's supposed to open a pop-up window informing me of any updates. Lately this window has the title "Error" and the message "undefined". That's all. I click okay, and my reader is detected and I can see the contents just fine. If I select "check for updates" I get the same Error undefined window again. It doesn't really bother me, but do you have any ideas why this might be?

01-17-2010, 12:08 PM	#5
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Hmmm, that could be it. I just tried it manually with my 505 plugged in and it pops up and says "No Updates Available" Last edited by kennyc; 01-17-2010 at 12:12 PM.

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01-17-2010, 10:54 AM	#2
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Sounds like it something might be being blocked by your firewall or virus protection.

01-17-2010, 12:00 PM	#3
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	That would be strange because it was working until about a week ago, and nothing changed in my antivirus/firewall situation that I know of...

01-17-2010, 12:03 PM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm getting the same. I think the update server is down.

01-17-2010, 12:13 PM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It's with the older 3.0 version of the software that I'm getting this error, by the way; I've not bothered upgrading.

01-17-2010, 12:16 PM	#7
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	I'm on 3.1 Sony App Library

01-17-2010, 12:31 PM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Are you on 3.0, omk3?

01-17-2010, 12:32 PM	#9
JSWolf Resident Curmudgeon Posts: 73,896 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could be that 3.0 is not compatible and that's why the error. 3.1.x works fine for checking for updates.

01-17-2010, 12:34 PM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No, it looks like some problem with the update server. 3.1 is finding out there is no update, and telling you so. 3.0 is finding out that there is an update, but isn't able to get it, for some reason. It's definitely a problem at Sony's end - it worked fine a few days ago.

01-17-2010, 02:19 PM	#11
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	I've got version 3.1.00.12040. Maybe it has to do with american vs uk servers? Good to know that I'm not the only one having this problem anyway

01-17-2010, 03:16 PM	#12
Mikesbook Enthusiast Posts: 26 Karma: 20 Join Date: Sep 2008 Location: UK Device: PRS-600	I'm getting the same error here in Uk with ver 3.1

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01-18-2010, 02:41 AM	#13
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Looks like it's a UK problem.

01-22-2010, 10:52 AM	#14
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	It seems to be fixed! I'm getting the "no updates available" again.