Does amazon replace bricked Kindles?

bozza111 · 09-16-2018, 02:08 AM

Hey,

Some people here are interested in trying to downgrade an unregistered 5.9.2.0.1 KOA2, including me.

If anything goes wrong will amazon replace bricked devices if they are still within the warranty period?

(maybe a device could brick accidentally during an official update)

hius07 · 09-16-2018, 02:18 AM

Amazon did replace bricked PW2s and PW3s.

Noone has reported about bricking KOA2. The worst is that the menu item Update Your Kindle stays greyed when putting the initial factory firmware into the root.

HarryT · 09-16-2018, 03:07 AM

It seems somewhat ethically dubious to me to ask for a replacement if the device is "bricked" as a result of your own actions. A warranty protects against the device failing of its own accord, not user abuse.

09-16-2018, 02:08 AM	#1
bozza111 Connoisseur Posts: 59 Karma: 7542 Join Date: May 2018 Device: KOA2	Does amazon replace bricked Kindles? Hey, Some people here are interested in trying to downgrade an unregistered 5.9.2.0.1 KOA2, including me. If anything goes wrong will amazon replace bricked devices if they are still within the warranty period? (maybe a device could brick accidentally during an official update)

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09-16-2018, 02:18 AM	#2
hius07 Wizard Posts: 1,058 Karma: 3581267 Join Date: Sep 2014 Location: Ukraine Device: Kindle PW2, PW3, PW4, Voyage	Amazon did replace bricked PW2s and PW3s. Noone has reported about bricking KOA2. The worst is that the menu item Update Your Kindle stays greyed when putting the initial factory firmware into the root.

09-16-2018, 03:07 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It seems somewhat ethically dubious to me to ask for a replacement if the device is "bricked" as a result of your own actions. A warranty protects against the device failing of its own accord, not user abuse.