Calibre does not see my Kindle

[Atiajar]

Originally Posted by theducks

2 questions:

Is there a reason you are running 32bit Calibre (your machine is 64bit. You can uninstall Calibre and then install the 64 bit version without grief )

You are (trying) running a user defined device driver (instead of the standard Kindle one) You can delete the one that says USER_DEFINED from the configuration folder.

There is no other reason than my own stupidity (I'm that bad with computers).. thanks for making me notice I was using the wrong Calibre version. I change it. Also tried to change my Fire driver but unfortunately I still get the same error on Calibre. I'm transfering the books throught the explorer.

Thank you for your help and taking time to reply.

[theducks]

The version was not WRONG, just less optimal.

You keep saying FIRE Driver...
BUT the error is with THE CONFIGURED user_defined driver.

THAT gets placed in the config folder upon first use, which is why I suggested removing it. It may be damaged or obsolete.
If you ever need it again, configuring a USER device, will put it back

[NSILMike]

Calibre often doesn't see my Kindle7 either. I use Calibre Companion to connect and for some reason it fails sometimes and is fine others. When it fails, I connect directly via USB without issues. Restarting Calibre makes no difference when it fails. Following the sticky mentioned here does not help as well.

[ryan1288]

Hello, I followed the steps in your above sticky note and wound up with these results.

Spoiler:

calibre 3.44 embedded-python: True is64bit: False
Windows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17134')
Python 2.7.15+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=0x4ca product_id=0x7035 bcd=0x1004 devid=usb\vid_04ca&pid_7035&rev_1004&mi_00 devinst=2),
USBDevice(vendor_id=0x62a product_id=0x5918 bcd=0x102 devid=usb\vid_062a&pid_5918&rev_0102 devinst=3),
USBDevice(vendor_id=0xbda product_id=0x8761 bcd=0x200 devid=usb\vid_0bda&pid_8761&rev_0200 devinst=4),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c2d&rev0004 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c26&rev0004 devinst=6),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0c31&rev_???? devinst=1),
USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x4 devid=usb\vid_8087&pid_8000&rev_0004 devinst=7),
USBDevice(vendor_id=0x62a product_id=0x5918 bcd=0x102 devid=usb\vid_062a&pid_5918&rev_0102&mi_01 devinst=8),
USBDevice(vendor_id=0x4ca product_id=0x7035 bcd=0x1004 devid=usb\vid_04ca&pid_7035&rev_1004 devinst=9),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid8c31&rev0004 devinst=10),
USBDevice(vendor_id=0x62a product_id=0x5918 bcd=0x102 devid=usb\vid_062a&pid_5918&rev_0102&mi_00 devinst=11),
USBDevice(vendor_id=0x8087 product_id=0x8008 bcd=0x4 devid=usb\vid_8087&pid_8008&rev_0004 devinst=12))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0c31#g0w117089245f2qx#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0c31#g0w117089245f2qx#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W117089245F2QX',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{6A1753A5-123A-4F2F-9B88-BAA01E313719}': [{'addr': u'192.168.1.182', 'broadcast': u'192.168.1.182', 'netmask': u'255.255.255.255'}], '{E4A92654-76F8-11E8-8528-806E6F6E6963}': [{'addr': u'127.0.0.1', 'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[bluuvodka]

will this work with a regular toshiba computer? cause your right it recognizes my fire 5.3.6.4 but wont with my 6.3.0.1 and no matter what I do I cant seem to email the books over either

[bluuvodka]

Ii have done everything everyone suggests besides moving my whole calibre library as i only have 1 computer. if i plug my OS 5.3.6.4 i have no issues but if I plug in my OS 6.3.0.1 it wont recognize it and no matter what i do it wont let me email the books either.

[shalym]

Originally Posted by bluuvodka

Ii have done everything everyone suggests besides moving my whole calibre library as i only have 1 computer. if i plug my OS 5.3.6.4 i have no issues but if I plug in my OS 6.3.0.1 it wont recognize it and no matter what i do it wont let me email the books either.

Try using Calibre companion to connect to Calibre from your Fire, or the send to kindle app to send from your PC. https://www.amazon.com/gp/sendtokindle

Shari

[stumped]

see my post #13
for fire OS 6.... you probably have to select how you want the device to connect - as a media device OR for file transfer. and possibly you have to repeat that selection every time you connect. I can't give exact menus and swipe sequences as I don't have one to hand, but learnt this from connecting an android 6 phone. Fire OS 6 is mostly android 6. On the android phone its a pull down from top menu selection, and it has to be set every time, because it reverts back to being a media device

any issue with wireless trsnsfer via CC failing should be in a different thread, as that will have a different cause / solution

same applies to emailing books over. That works IF you have addresses correctly identified and whitelisted using your amazon we site pages. I would be very suprised if amazon removed the option to email a book to a device, in the latest Fire OS, but each device has its own unique amazon address for receiving email, and can only receive from addresses that are whitelisted for that device


To view or modify your Send to Kindle email address:
Go to Manage Your Content and Devices.
From Preferences, scroll down to Personal Document Settings.
Under Send-to-Kindle Email Settings, your Send to Kindle email address will be listed.
To change this email address, click Edit next to your device, enter a new email address, and then click Save to save your changes.
Note: If your device or Kindle reading app is not compatible with Kindle Personal Documents Service, a Send to Kindle email address will not be listed for that device.

[stumped]

this thread has pictures of how to select connection type on the 8th gen Fire tablets, which is what I explained in #13
https://www.amazonforum.com/forums/d...n-connected-to

Look at pics in post #3.


With your tablet unlocked and connected to your PC, you need to swipe down and click on "Tap for other USB options". Then on the next screen select "Transfer Files".

This is why your PC is not recognizing files on your Fire.

This is the new Fire OS based on Android Nougat 7.1.2 and this is the only Fire to date where you have to select something other than the default charging...

will the folks who say its broke please read the links; if you cant read then look at the pictures

[dkrose]

calibre 3.46 embedded-python: True is64bit: False
Windows-10-10.0.17763-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17763')
Python 2.7.15+
Windows: ('10', '10.0.17763', 'SP0', u'Multiprocessor Free')
Interface language: en_GB
USB devices on system:
(USBDevice(vendor_id=0x413c product_id=0x2113 bcd=0x108 devid=usb\vid_413c&pid_2113&rev_0108&mi_01 devinst=1),
USBDevice(vendor_id=0x413c product_id=0x301a bcd=0x100 devid=usb\vid_413c&pid_301a&rev_0100 devinst=2),
USBDevice(vendor_id=0x413c product_id=0x2113 bcd=0x108 devid=usb\vid_413c&pid_2113&rev_0108 devinst=3),
USBDevice(vendor_id=0x148f product_id=0x761a bcd=0x100 devid=usb\vid_148f&pid_761a&rev_0100 devinst=4),
USBDevice(vendor_id=0x413c product_id=0x2113 bcd=0x108 devid=usb\vid_413c&pid_2113&rev_0108&mi_00 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pida36d&rev0010 devinst=6))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{CD5D2EC6-8D3C-48AC-87B2-97B4502401CB}': [{'broadcast': u'192.168.1.20', 'netmask': u'255.255.255.255', 'addr': u'192.168.1.20'}], '{176B1C56-48CA-11E9-8DC3-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[theducks]

Originally Posted by dkrose

calibre 3.46 embedded-python: True is64bit: False
Windows-10-10.0.17763-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17763')
Python 2.7.15+
Windows: ('10', '10.0.17763', 'SP0', u'Multiprocessor Free')
Interface language: en_GB
USB devices on system:
(USBDevice(vendor_id=0x413c product_id=0x2113 bcd=0x108 devid=usb\vid_413c&pid_2113&rev_0108&mi_01 devinst=1),
USBDevice(vendor_id=0x413c product_id=0x301a bcd=0x100 devid=usb\vid_413c&pid_301a&rev_0100 devinst=2),
USBDevice(vendor_id=0x413c product_id=0x2113 bcd=0x108 devid=usb\vid_413c&pid_2113&rev_0108 devinst=3),
USBDevice(vendor_id=0x148f product_id=0x761a bcd=0x100 devid=usb\vid_148f&pid_761a&rev_0100 devinst=4),
USBDevice(vendor_id=0x413c product_id=0x2113 bcd=0x108 devid=usb\vid_413c&pid_2113&rev_0108&mi_00 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pida36d&rev0010 devinst=6))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{CD5D2EC6-8D3C-48AC-87B2-97B4502401CB}': [{'broadcast': u'192.168.1.20', 'netmask': u'255.255.255.255', 'addr': u'192.168.1.20'}], '{176B1C56-48CA-11E9-8DC3-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Is it in 'Charging mode' ? Can Windows Explorer see it (If it can't, then Calibre has no chance )

[dkrose]

Originally Posted by theducks

2 questions:

Is there a reason you are running 32bit Calibre (your machine is 64bit. You can uninstall Calibre and then install the 64 bit version without grief )

You are (trying) running a user defined device driver (instead of the standard Kindle one) You can delete the one that says USER_DEFINED from the configuration folder.

Thank you for your advice, did not realise there was a 64 bit calibre
Will try as you suggest

[cunneeners]

Hi there,

I am trying to connect my kindle to calibre and i have followed the directions above but it still doesnt work. I also tried a hard restart on the kindle and updated the software. The kindle isn't viewable in my computer or on send to device in calibre. I rang amazon and they told me this version doesnt need to be connected to the computer for anything so it doesn't. Is it true. its Kindle 5.12.1 which is basic enough ? I'm confused ????? I want to be able to download books to my kindle from calibre for my holiday , any advice much appreciated

[stumped]

what model kindle is this ( not the software version - the actual device) ?
e.g. basic, touch, keyboard, paperwhite... and what generation.
what does the about device option tell you in the menus

can u see if it is charging, when connected, even if nothing else is working? if its not even doing that, I would suspect the cable, or the cable port on the actual kindle. do you have a snug fit there, or is anything loose ?
also try different USB ports on the PC, and try a different PC if you can get to one

[cunneeners]

Thanks for the reply. Its a Kindle Oasis 2 (2017) Touch. It does show that its charging , just doesnt show up on the computer. And I also tried a different port already.

Thanks

Originally Posted by stumped

what model kindle is this ( not the software version - the actual device) ?
e.g. basic, touch, keyboard, paperwhite... and what generation.
what does the about device option tell you in the menus

can u see if it is charging, when connected, even if nothing else is working? if its not even doing that, I would suspect the cable, or the cable port on the actual kindle. do you have a snug fit there, or is anything loose ?
also try different USB ports on the PC, and try a different PC if you can get to one