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Old 12-09-2011, 04:01 PM   #1
navels
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Amazon customer service = great
Just wanted to share my story, since it is so unusual in this day and age.

I have a 3rd gen Kindle with 3G and noticed a few months ago that the 3G radio was no longer working. Since I have WiFi at home and work this hasn't been a big deal, but this week I decided to get it resolved.

I followed the online troubleshooting tips. This included resetting to factory defaults. After doing the reset, I was unable to register the device, even while connected to my home WiFi. It also started randomly rebooting. So I called customer service.

He did *not* make me go through all the steps I'd already gone through. He was able to tell instantly that I was still in warranty. We brought up the 611 page (no WAN info available was the result) and so he offered to ship me a new unit by 2-day air, which I just received.

Awesome!

Lee
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Old 12-09-2011, 04:35 PM   #2
RainingLemur
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Hail Bezos!

Good to see another happy customer, thanks for sharing your tale!
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Old 12-09-2011, 11:11 PM   #3
Sandra Edwards
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Yep, Amazon CS has always been great IMO! Glad it worked out for you

Sandy
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Old 12-09-2011, 11:56 PM   #4
JeremyR
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It's only great if you call them, which isn't an option for many people.

It's awful if you try to interact with them online.
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Old 12-10-2011, 01:13 AM   #5
Blossom
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Quote:
Originally Posted by JeremyR View Post
It's only great if you call them, which isn't an option for many people.

It's awful if you try to interact with them online.
Email I agree with but Chat, the people on there it's hit and miss.
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