05-10-2019, 04:48 PM | #1 |
Junior Member
Posts: 9
Karma: 10
Join Date: Sep 2018
Device: Kobo Clara HD
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Clara HD Frozen
My Clara HD screen has frozen. The covers of two books are superimposed over each other. No matter where I touch on the screen, it is not responding. Powering on and off does not change anything. I can't return it, I do not have the original packaging anymore. Can I take the back cover off and do anything myself? Sorry for the sideways view, I do not know how to rotate it
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05-10-2019, 04:57 PM | #2 | |
Wizard
Posts: 1,197
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Join Date: May 2014
Device: Kobo Aura, Mini, Touch, Amazon Kindle.
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Quote:
hopefully i'm wrong and someone more knowledgeable than me on these matters will be able to help. best wishes koboy Last edited by koboy; 05-10-2019 at 05:01 PM. |
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05-10-2019, 08:51 PM | #3 |
Wizard
Posts: 2,454
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Join Date: Jul 2010
Device: Kobo
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I would agree that's a broken substrate.
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05-13-2019, 11:48 PM | #4 |
Member
Posts: 21
Karma: 10
Join Date: Jan 2019
Device: Kobo Clara HD
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You held the power button down for 10-15 seconds?
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05-14-2019, 12:14 AM | #5 |
Bibliophagist
Posts: 35,464
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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Take a close look at the image in the OP's message. Notice the curved line just above the DARK in DARKNESS. That is pretty much a classic cracked substrate image. A power cycle is not going to help.
Last edited by DNSB; 05-14-2019 at 12:16 AM. |
05-14-2019, 06:26 PM | #6 |
Wizard
Posts: 1,197
Karma: 4027538
Join Date: May 2014
Device: Kobo Aura, Mini, Touch, Amazon Kindle.
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it's long overdue for all ereader's regardless of screen size to have a plastic substrate instead of glass.
best wishes koboy |
05-14-2019, 06:38 PM | #7 |
Grand Sorcerer
Posts: 44,748
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Location: Peru
Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One
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Yep.....classic broken substrate photo.
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