Microsoft reader problem

babyd · 10-14-2008, 04:26 AM

Okay, I installed and have been using Microsoft Reader for a few weeks now with no issue at all. I was buying from FW downloading and using a certain bit of kit to help me convert to lrf's. Everything worked great.
All of a sudden (for the past 4 days) whenever I download a DRM'd lit or try to open a DRM'd lit book, it opens then shuts down ..........it will open non DRM'd okay but all DRM'd books cause it to shut again.
It successfully downloads them, just won't display them.

I don't want to un-install and reinstall as I will have to go through the activation again and I'm not sure if this will use an activation up, as I said , it was all working fine.

I did do a search and found one person with the same issue, his seemed or resolve itself on its own.

I did check the activation severs and they seem to be down.......is it possible this is the cause and it may work again when the servers are up? I assume it checks these serves when you open DRM'd books?

Lemurion · 10-14-2008, 06:32 AM

According to Microsoft's site you don't use another activation if you reinstall on the same device. However I don't think server status is the issue; while your DRM-key is tied to your Passport account it's stored locally and I've been able to open DRM'd lit files even when my connection was down.

I just wish I could help more.

babyd · 10-14-2008, 06:42 AM

Do you know where the activation file is stored? That way I may be able to move it then un-install, re-install then move it back. Don't want to try while the servers down as I may not get it activated again and I have over $100 at FW in micropay so want to spend that first ......at least its downloading books at present , I just can't open them.

cyan · 10-15-2008, 11:41 PM

Server is back up. I just reactivated microsoft reader.

babyd · 10-16-2008, 03:54 AM

Okay, after you told me the server was back on I tried it again and it now works perfectly !! So the server being down did seem to stop mine from opening DRM books ......now its back on its all good........very odd, but good news at least

hybernation · 01-29-2009, 10:25 PM

Thank God for this forum. I was having the EXACT same problem. Reactivated my MS Reader (even though it was already activated, and now all is well).

thank you all!

sassanik · 02-03-2009, 03:06 PM

Well I reactivated my MS reader using the passport account I set up previously and now it works fine. I wonder if one of the updates I did on my machine messed turned off the previous activation? Or perhaps you have to log in ever so often to keep it working?

A better error message from MS Reader would have been nice, but oh well.

Anyway I am pleased to say it works again!

Amy

10-14-2008, 04:26 AM	#1
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Microsoft reader problem Okay, I installed and have been using Microsoft Reader for a few weeks now with no issue at all. I was buying from FW downloading and using a certain bit of kit to help me convert to lrf's. Everything worked great. All of a sudden (for the past 4 days) whenever I download a DRM'd lit or try to open a DRM'd lit book, it opens then shuts down ..........it will open non DRM'd okay but all DRM'd books cause it to shut again. It successfully downloads them, just won't display them. I don't want to un-install and reinstall as I will have to go through the activation again and I'm not sure if this will use an activation up, as I said , it was all working fine. I did do a search and found one person with the same issue, his seemed or resolve itself on its own. I did check the activation severs and they seem to be down.......is it possible this is the cause and it may work again when the servers are up? I assume it checks these serves when you open DRM'd books?

02-03-2009, 03:06 PM	#7
sassanik Guru Posts: 774 Karma: 1211741 Join Date: May 2008 Location: Oregon Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire	signed back in Well I reactivated my MS reader using the passport account I set up previously and now it works fine. I wonder if one of the updates I did on my machine messed turned off the previous activation? Or perhaps you have to log in ever so often to keep it working? A better error message from MS Reader would have been nice, but oh well. Anyway I am pleased to say it works again! Amy

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10-14-2008, 06:32 AM	#2
Lemurion eReader Posts: 2,750 Karma: 4968470 Join Date: Aug 2007 Device: Note 5; PW3; Nook HD+; ChuWi Hi12; iPad	According to Microsoft's site you don't use another activation if you reinstall on the same device. However I don't think server status is the issue; while your DRM-key is tied to your Passport account it's stored locally and I've been able to open DRM'd lit files even when my connection was down. I just wish I could help more.

10-14-2008, 06:42 AM	#3
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Do you know where the activation file is stored? That way I may be able to move it then un-install, re-install then move it back. Don't want to try while the servers down as I may not get it activated again and I have over $100 at FW in micropay so want to spend that first ......at least its downloading books at present , I just can't open them.

10-15-2008, 11:41 PM	#4
cyan Connoisseur Posts: 50 Karma: 479297 Join Date: Aug 2008 Location: SF Bay Area Device: PRS-505, kindle, android	Server is back up. I just reactivated microsoft reader.

10-16-2008, 03:54 AM	#5
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Okay, after you told me the server was back on I tried it again and it now works perfectly !! So the server being down did seem to stop mine from opening DRM books ......now its back on its all good........very odd, but good news at least

01-29-2009, 10:25 PM	#6
hybernation Enthusiast Posts: 26 Karma: 38 Join Date: Jan 2008 Location: Franklin, TN USA Device: iPad, iPhone, Kindle 2 US, Sony PR-505	Thank God for this forum. I was having the EXACT same problem. Reactivated my MS Reader (even though it was already activated, and now all is well). thank you all!

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