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Old 06-18-2014, 03:44 AM   #1
wangxiaoliang
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Buy a new Kobo glo cannot connect notebook computer
：伊克：：伊克：Some people know what is going on? Please help me.connect my laptop computer with USB pop-up "before using the drive H: disc format" this is what the situation? Not even my notebook computer.
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Old 06-19-2014, 02:18 AM   #2
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It sounds like you are using a PC from that syntax ... (drive H:). Could you tell us a bit more about what operating system version you are using?

Have you set up the Kobo or is this your first attempt to set up the Kobo?
Last edited by Jellby; 06-19-2014 at 04:02 AM. Reason: remove smiley
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Old 06-19-2014, 12:39 PM   #3
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This?

https://www.mobileread.com/forums/sho...d.php?t=227463
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Old 06-19-2014, 02:33 PM   #4
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I had the same thing happen when I got a new kobo aura. I ended up taking it back to the store and exchanging for another one. Then it connected like it was supposed to. The first one must have been defective.
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Old 06-20-2014, 09:42 AM   #5
wangxiaoliang
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windows7 64bit
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Old 06-21-2014, 01:49 AM   #6
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I could be wrong, but if not mistaken, there are no proper 64 bit drivers for it, only 32 bit...
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Old 06-21-2014, 08:17 AM   #7
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I have a Kobo Glo with Windows 7 64 bit and the reader connects just fine. I am using an older firmware though, but I doubt that would make any difference in the OS seeing the reader or not.
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Old 06-21-2014, 01:29 PM   #8
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Quote:
Originally Posted by TechniSol View Post
I could be wrong, but if not mistaken, there are no proper 64 bit drivers for it, only 32 bit...
My laptop with Win7 x64 has no issues with connecting with my Kobo.

Regards,
David
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Old 06-21-2014, 01:30 PM   #9
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Quote:
Originally Posted by wangxiaoliang View Post
：伊克：：伊克：Some people know what is going on? Please help me.connect my laptop computer with USB pop-up "before using the drive H: disc format" this is what the situation? Not even my notebook computer.
Have you tried using a different USB cable? There have been several times when that has cured a communication issue.

Regards,
David
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Old 06-21-2014, 07:31 PM   #10
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Another thought:

It seems that the computer can see the kobo, but is having trouble mounting and reading its file system based on the error message you've got.

Smartie pointed out that some of the previous updates were causing this disk mount problem as other users noticed.

You should be able to setup the Kobo over a wifi network without the computer. Usually during setup, it will download the latest update to the ereader and proceed to install it. It almost certainly doesn't have the latest updates in it out of the box. You could then try connecting it to your computer, and see if the disk mount problem's solved.
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Old 06-21-2014, 07:44 PM   #11
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Well, once again, it has been confirmed I was right... about possibly being wrong. ;-{>
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