PC does not recognize Onyx Boox Note

leninha538 · 12-19-2018, 06:07 AM

Deal all,

I just unpacked my Onyx Boox Note, and the first I wanted to do is to transfer a .pdf document from the PC to the reader.
However, after connecting both device with the cable, which comes together with the reader, my PC (Windows 7) does not recognize it. What can I do to solve this problem?
Thanks

Onyx Boox · 12-20-2018, 01:18 AM

Please update your device to the latest version and retry.

nozonyan · 12-20-2018, 03:45 AM

perhaps you have the device usb option set to charge only?

leninha538 · 12-20-2018, 12:53 PM

Quote:

Originally Posted by nozonyan

perhaps you have the device usb option set to charge only?

It might well be. How do I change between modes of charging or transferring?
Thanks.

nozonyan · 12-20-2018, 01:09 PM

when you plug the note you should be able to see the USB option on the note's system bar. I once tried to switch to charge only and the option disappeared altogether. Had to restart my note to switch back to file transfer mode.

However it may also be a faulty cable.

Does the charging led turn on when you plug in anyway?

12-19-2018, 06:07 AM	#1
leninha538 Junior Member Posts: 2 Karma: 10 Join Date: Dec 2018 Device: Onyx Boox Note	PC does not recognize Onyx Boox Note Deal all, I just unpacked my Onyx Boox Note, and the first I wanted to do is to transfer a .pdf document from the PC to the reader. However, after connecting both device with the cable, which comes together with the reader, my PC (Windows 7) does not recognize it. What can I do to solve this problem? Thanks

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12-20-2018, 01:18 AM	#2
Onyx Boox Connoisseur Posts: 78 Karma: 70 Join Date: Sep 2018 Device: Boox Ereader	Please update your device to the latest version and retry.

12-20-2018, 03:45 AM	#3
nozonyan Enthusiast Posts: 35 Karma: 10 Join Date: Oct 2016 Device: none	perhaps you have the device usb option set to charge only?

12-20-2018, 01:09 PM	#5
nozonyan Enthusiast Posts: 35 Karma: 10 Join Date: Oct 2016 Device: none	when you plug the note you should be able to see the USB option on the note's system bar. I once tried to switch to charge only and the option disappeared altogether. Had to restart my note to switch back to file transfer mode. However it may also be a faulty cable. Does the charging led turn on when you plug in anyway?

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