Touch Problem syncing new Kobo to existing account

FJames · 12-24-2011, 11:04 PM

My mother got a new Kobo Touch to replace one that broke, but she says that now she can't sync her books from her Kobo account to the new unit. She has apparently been going back and forth with Kobo support about it and getting increasingly frustrated. I suspect that she has to do something to register her new KT to her existing account in place of the old unit, and it wasn't done properly when she set it up. I'll try to help her out with it when I'm over there for Christmas, but I've never had to do that type of replacement before. Can someone tell me how it should be done, and what I should check if it hasn't been done properly?

PeterT · 12-24-2011, 11:11 PM

About all I can think of trying is deinstalling / reinstalling Kobo Desktop, and going through the setup. When prompted, supply the existing Kobo userid / password (and of course DO reauthorize with ADE too).

12-24-2011, 11:04 PM	#1
FJames Addict Posts: 320 Karma: 320941 Join Date: Jun 2011 Location: Canada Device: Kobo Touch & Aura	Problem syncing new Kobo to existing account My mother got a new Kobo Touch to replace one that broke, but she says that now she can't sync her books from her Kobo account to the new unit. She has apparently been going back and forth with Kobo support about it and getting increasingly frustrated. I suspect that she has to do something to register her new KT to her existing account in place of the old unit, and it wasn't done properly when she set it up. I'll try to help her out with it when I'm over there for Christmas, but I've never had to do that type of replacement before. Can someone tell me how it should be done, and what I should check if it hasn't been done properly?

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12-24-2011, 11:11 PM	#2
PeterT Grand Sorcerer Posts: 12,167 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	About all I can think of trying is deinstalling / reinstalling Kobo Desktop, and going through the setup. When prompted, supply the existing Kobo userid / password (and of course DO reauthorize with ADE too).

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