09-03-2019, 02:31 AM | #1 |
Junior Member
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Device: Kobo Aura H20
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Stuck in reboot loop after firmware update
Hi!
I have a Kobo Aura H2O, purchased in 2017. Until recently I had been happily reading sideloaded books and Pocket articles - without any issues. Recenlty I decided to buy my first book from the Kobo store and loaded it onto the device. Afterwards, I received a prompt saying that I need to update the firmware (I can’t remember the exact prompt but I think it had something to do with Adobe DRM) So I updated the device - which somehow corrupted the system. Now it’s continuously stuck in a boot up loop (the 5 dot progress bar). Most of the time the progress dots stop moving after some time, remaining on the screen statically. Every once in a while (randomly?) the device manages to get to the home screen, for a few minutes, and then restarts into the cycle again. This is happening after updating to the latest software version 4.15.12920 (b231bfea36, 5/27/19). No idea what version I had before the update. Things I’ve tried: - factory reset from the menu - completed successfully, didn’t help - manual factory reset using the small paper clip button - unsuccessful - I didn’t see any response after presseing that button - reinstalling the firmware (same - latest version) via USB according to instructions here - this appeared to have finished successfully but after reboot, it’s again in the boot up loop. - factory reset by pressing the power button for 20(-ish) seconds - this started, I saw a screen saying there was a critical error and asking me if I want to do a factory reset, I pressed yes, and the device then ended up stuck in the “Restoring” screen with the 5 dot progress bar on the bottom left corner of the screen Not sure what to do - should I attempt to downgrade to an older software version? If so, which one? Or is the internal SD card dying, as suggested in some similar threads, and I’ll have to open up the device and replace it? (If so, what are the restrictions on which card I can use - capacity, brand, rating? Or can I use any card?) Thanks for any help! |
09-03-2019, 07:17 AM | #2 | ||||
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All that sounds like a failing SD card. Replacing it and reimaging it will probably fix it.
But... Quote:
Quote:
Quote:
But, it sounds like the device decided the reboot had failed enough times and needed to do a factory reset. Quote:
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09-03-2019, 10:15 AM | #3 |
Junior Member
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Join Date: Sep 2019
Device: Kobo Aura H20
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Thanks for the quick reply. I pried it open and will try to replace the SD card.
Could you please send me an image I could copy onto it? |
09-03-2019, 10:29 AM | #4 |
Grand Sorcerer
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Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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PM sent.
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09-04-2019, 11:18 AM | #5 |
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Device: Kobo H2o
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Sorry for, but i need help from Davisfor
Hello Sir,
My Kobo H2o is Stuck at screen with "Water on Your Screen", can't connect to computer, can't charge cuz the battery icon is full. can i have an SD card Image, i thinks SD card is corrupt, i want to replace want. sorry to post public, but i can't find the way to send an PM to you, i don't know. Thanks a lot for your help. |
09-04-2019, 11:30 AM | #6 | |
Grand Sorcerer
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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Quote:
And the reason you couldn't send me a PM is that you don't have them enabled. You should be able to enable PMs in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator. |
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09-04-2019, 12:24 PM | #7 | |
Junior Member
Posts: 8
Karma: 10
Join Date: Sep 2019
Device: Kobo H2o
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Quote:
i have contact MOD, but seem they busy now, could you please help me send an link to my email: lythetich@gmail.com , Please. This is urgent for me, i really thanks you for you help. Thanks you a lot, Mr Davisfor, Thanks you and Thanks you. |
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Tags |
firmware, reboot, restart, stuck, update |
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