Unable to download some Epubs from Kobo - Page 3

davidfor · 08-04-2019, 04:45 PM

Quote:

Originally Posted by DNSB

So they can't count...

Probably have a C programmer doing the counting.

bookaho!ic · 08-08-2019, 12:51 PM

an again today with Chris Carter Hunting Evil!!!! not impressed

Squirsier · 08-08-2019, 12:52 PM

Quote:

Originally Posted by bookaho!ic

an again today with Chris Carter Hunting Evil!!!! not impressed

Yeah I received an email this morning from Kobo saying that they are still working on the problem...

bookaho!ic · 08-08-2019, 02:04 PM

Is there any pattern to it like same publisher or something. I have lost confidence in them. Gonna use Google for a whole till they sort it out

rashkae · 08-08-2019, 03:42 PM

It's worth noting that the Apprentices have you covered with Kepub now. It was a bit of a pain for me cause I could not use Kobo Desktop in my carefully constructed Wine.. (Windows .... I like to think of it as Emulation, in Linux.)... But that probably puts me in the minority of the minority.

I've been saying this for years, (and have obviously been proven wrong.).. but I just can't imagine how Adobe is doing to keep their DRM service going.. or why anyone would be paying them for it at this point.

church mouse · 08-09-2019, 01:13 AM

I experienced the Kobo adept issue a couple weeks ago. I have switched to the Obok method for my Kobo purchases ever since.

GeoffR · 08-09-2019, 11:10 PM

I haven't had any word that the problem has been fixed, but today I was able to download the one book that I couldn't previously.

bookaho!ic · 08-10-2019, 04:45 AM

Quote:

Originally Posted by GeoffR

I haven't had any word that the problem has been fixed, but today I was able to download the one book that I couldn't previously.

you are more patient than me as soon as i couldnt download i chatted with them and got them to remove from library and refund me then i bought it from google play

dmapr · 08-10-2019, 10:49 AM

Quote:

Originally Posted by bookaho!ic

you are more patient than me as soon as i couldnt download i chatted with them and got them to remove from library and refund me then i bought it from google play

That's what I did too. Except for some reason it is still in my library… (and yes, the refund has posted).

bookaho!ic · 08-11-2019, 06:15 AM

Quote:

Originally Posted by dmapr

That's what I did too. Except for some reason it is still in my library… (and yes, the refund has posted).

Strange

Squirsier · 08-11-2019, 11:01 AM

Quote:

Originally Posted by GeoffR

I haven't had any word that the problem has been fixed, but today I was able to download the one book that I couldn't previously.

Same here today

DNSB · 08-11-2019, 01:43 PM

From the last response I received, I'm getting the impression that they are fixing the books on a one by one basis as the problem is reported but the developers are still trying to find the base cause and fix that.

bookaho!ic · 08-11-2019, 04:21 PM

Email received today. They are still working on the problem. Until they have fully fixed it I am still not buying from them and will get elsewhere or read the 1500 books I have rofl

Question Mark · 08-12-2019, 10:44 AM

Just encountered the E_ADEPT_NO_TOKEN problem yesterday on two ebooks I purchased from Kobo.

After the customer care representative whom I communicated with via chat was unable to resolve the situation, it was escalated to the next level. I then got the same email as others saying that the development team was working on this and that I would be contacted when a solution was found.

Rather frustrating.

Question Mark · 08-12-2019, 12:04 PM

Well, rather than wait for them to get back to me, I installed the Obok plugin in Calibre. Worked wonderfully.

Hadn't known about the Obok plugin as I previously just used ADE. Many thanks to those who made me aware of that option. Should have checked out this forum when I first encountered the problem yesterday.

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08-08-2019, 12:51 PM	#32
bookaho!ic Evangelist Posts: 463 Karma: 5575734 Join Date: Feb 2013 Location: UK Device: kobo Aura H20 2nd Ed	an again today with Chris Carter Hunting Evil!!!! not impressed

08-08-2019, 02:04 PM	#34
bookaho!ic Evangelist Posts: 463 Karma: 5575734 Join Date: Feb 2013 Location: UK Device: kobo Aura H20 2nd Ed	Is there any pattern to it like same publisher or something. I have lost confidence in them. Gonna use Google for a whole till they sort it out

08-08-2019, 03:42 PM	#35
rashkae Wizard Posts: 1,142 Karma: 5061953 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	It's worth noting that the Apprentices have you covered with Kepub now. It was a bit of a pain for me cause I could not use Kobo Desktop in my carefully constructed Wine.. (Windows .... I like to think of it as Emulation, in Linux.)... But that probably puts me in the minority of the minority. I've been saying this for years, (and have obviously been proven wrong.).. but I just can't imagine how Adobe is doing to keep their DRM service going.. or why anyone would be paying them for it at this point.

08-09-2019, 01:13 AM	#36
church mouse Evangelist Posts: 482 Karma: 5277078 Join Date: Oct 2009 Location: UK Device: Kindle Voyage, Kobo Clara HD, Kobo H2O, Boox Poke 2	I experienced the Kobo adept issue a couple weeks ago. I have switched to the Obok method for my Kobo purchases ever since.

08-09-2019, 11:10 PM	#37
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	I haven't had any word that the problem has been fixed, but today I was able to download the one book that I couldn't previously.

08-11-2019, 01:43 PM	#42
DNSB Bibliophagist Posts: 35,400 Karma: 145435140 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos	From the last response I received, I'm getting the impression that they are fixing the books on a one by one basis as the problem is reported but the developers are still trying to find the base cause and fix that.

08-11-2019, 04:21 PM	#43
bookaho!ic Evangelist Posts: 463 Karma: 5575734 Join Date: Feb 2013 Location: UK Device: kobo Aura H20 2nd Ed	Email received today. They are still working on the problem. Until they have fully fixed it I am still not buying from them and will get elsewhere or read the 1500 books I have rofl

08-12-2019, 10:44 AM	#44
Question Mark Wizard Posts: 1,414 Karma: 6513838 Join Date: Mar 2016 Device: More than I need, but not as many as I would like.	Just encountered the E_ADEPT_NO_TOKEN problem yesterday on two ebooks I purchased from Kobo. After the customer care representative whom I communicated with via chat was unable to resolve the situation, it was escalated to the next level. I then got the same email as others saying that the development team was working on this and that I would be contacted when a solution was found. Rather frustrating.

08-12-2019, 12:04 PM	#45
Question Mark Wizard Posts: 1,414 Karma: 6513838 Join Date: Mar 2016 Device: More than I need, but not as many as I would like.	Well, rather than wait for them to get back to me, I installed the Obok plugin in Calibre. Worked wonderfully. Hadn't known about the Obok plugin as I previously just used ADE. Many thanks to those who made me aware of that option. Should have checked out this forum when I first encountered the problem yesterday.